Print.IT - issue 47 - page 20

01732 759725
HP is
the growing
for enterprise
mobility and
with a new
cloud printing
due to be
launched in
Spring 2018
automatically trigger a reboot
to initiate HP Sure Start self-
healing procedures, all without IT
Mobile printing
Most of the other solutions and
services announced at the HP
Partner event are scheduled to be
launched next year, including new
solutions for mobility, digitisation
and servicing.
HP is addressing the growing
requirement for enterprise mobility
and collaboration with a new
cloud printing solution due to be
launched in Spring 2018. Replacing
traditional drivers and mobile apps,
HP Roam enables mobile workers
to submit print jobs to the cloud
from any device (mobile or desktop)
simply by selecting HP Roam
instead of a specific printer.
Print jobs are added to the user’s
personal print queue, from where
they can be retrieved and printed
on any HP Roam-enabled printer in
the office, at home or in a public
location, with secure authentication
by mobile device, PIN or ID card.
Through a combination of
auto-discovery, GPS and Bluetooth
technologies, the HP Roam app will
alert a user when they are within
six metres of any HP Roam-enabled
printer. It will also show nearby
public print locations in hotels,
libraries, airports and other places.
A third area of concern for
customers, alongside security
Key capabilities include:
Parts failure prediction, with
device components monitoring
and chance-of-failure predictions
to optimise service calls and parts
Enhanced diagnostics, with
scanner dust detection, a print
engine failure sensor for core
engine issues and improved
problem analysis capabilities for
unresponsive devices;
Fleet optimisation, with remote
remediation and expanded HP fleet
Enhanced collection and billing,
with detection and notification when
the data collection agent (DCA)
or devices go offline or when a
printer’s serial number is cleared;
Device health alerts, including
the ability to select which events
trigger real-time alerts and to
detect when service counts for long
life consumables are not reset after
replacement; and
Service requests via a ‘Report A
Problem App’ on the device control
panel that customers can use to
communicate with the reseller when
printing problems occur.
These capabilities are of
obvious value to managed print
service providers, as they help
to reduce servicing requirements
and associated costs. End users
benefit, too, from greater device
availability and fewer service
To find out more about HP’s new
printers and solutions, please visit
HP turns to the experts with new Security Advisory Board
HP has strengthened its cyber security
capabilities with the establishment of
a new Security Advisory Board and the
recruitment of three external security
specialists to sit on it.
The Security Advisory Board will work
with HP to identify evolving threats and
generate strategic conversations about
the rapidly shifting security landscape
with both HP and the market.
The three new board members all
have first-hand experience of hacking
and are familiar with the latest
developments in cyber security. They
Michael Calce
, a.k.a. Mafiaboy, a
security consultant who in 2000 at
the age of 15 unleased a massive
cyberattack that brought down Yahoo!,
eBay and Amazon. It led to an FBI
manhunt and $1.7 billion in economic
Robert Masse
, a partner at Deloitte
(but acting independently), who has
more than 20 years’ experience in
cybersecurity, including a run-in with law
enforcement over hacking in his teens;
Justine Bone
, who began her
career doing reverse engineering and
vulnerability research at New Zealand’s
version of the U.S. National Security
Agency before leading security for
companies, including Bloomberg LP.
She’s now CEO of MedSec, which
analyses technology security for
healthcare companies.
Security has become a priority
for HP and its customers, as cyber
criminals have become more skillful, the
adoption of flexible and mobile working
has created new vulnerabilities and
the number of vulnerable devices has
increased. There are expected to be
20 billion network-connected gadgets
by 2020 and, according to Bone, it
takes just two and a half minutes after
a smart camera or smart light bulb
is plugged in for an internet bot to
compromise that device.
HP’s strategy is to build devices, like
its printers, from the ground up to be
secure and able to adapt to new threats
as they emerge.
“HP is looking to implement security
on anything and everything they
develop,” said Calce. “That’s the type of
mindset we need if we ever want to have
some level of security in this world.”
and mobility, is digitisation. This,
HP is addressing through the HP
Solutions Hub, an open platform
architecture that allows for the
creation of deeply integrated
workflows that include mobile
access as well as traditional sign-in.
The workflow optimisation
platform includes connectors and
templates that organisations in
paper-centric verticals, such as
healthcare, legal and financial
services, can use to create custom
Servicing & Support
Another significant introduction
slated for next Spring is Smart
Device Services 2.0. Due to be
delivered as part of HP’s existing
third party fleet management
software, this set of cloud tools and
device-based sensing capabilities
leverages the power of IoT, big data,
machine learning and predictive
diagnostics to maximise device
uptime and reduce servicing and
support requirements.
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