PRINT, MFP, SOFTWARE, SERVICES, DOCUMENT & CLOUD NEWS & INFORMATION FOR VARS, CONVERGED RESELLERS & MFP DEALERS www.printitreseller.uk ISSUE 142 · 2026 PRINT IT RESELLER MAGAZINE IN PRINT & ONLINE SINCE 2011 Last chance to enter Entries close 5pm Friday July 17 www.printitawards.co.uk 100% of recurring supplies revenue, zero follow-up. Increase profitability versus hardware-only sales A range of MPS options Increase customer life-time value More upsell opportunities Ongoing support from Brother Grasp the MPS opportunity – learn more on BrotherZone Brotherzone.co.uk/make-printing-simple ⎙ Customer loyalty, locked in with Brother Managed Print Services (MPS) 100% of recurring supplies revenue, zero follow-up. Increase profitability versus hardware-only sales A range of MPS options Increase customer life-time value More upsell opportunities Ongoing support from Brother Grasp the MPS opportunity – learn more on BrotherZone Brotherzone.co.uk/make-printing-simple ⎙ Customer loyalty, locked in with Brother Managed Print Services (MPS) 100% of recurring supplies revenue, zero follow-up. Increase profitability versus hardware-only sales A range of MPS options Increase customer life-time value More upsell opportunities Ongoing support from Brother Grasp the MPS opportunity – learn more on BrotherZone Brotherzone.co.uk/make-printing-simple ⎙ Customer loyalty, locked in with Brother Managed Print Services (MPS) 100% of recurring supplies revenue, zero follow-up. Increase profitability versus hardware-only sales A range of MPS options Increase customer life-time value More upsell opportunities Ongoing support from Brother Grasp the MPS opportunity – learn more on BrotherZone Brotherzone.co.uk/make-printing-simple loyalty, with Brother Managed Print Services (MPS)
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The deadline to submit your entries to the PrintIT Awards is fast approaching. The website will close promptly at 5pm on Friday July 17, and any entries not locked in at that time will be excluded from the judging process. So, please don’t be late and risk your hard work not being recognised – you’ve got to be in it to win it! Print has long been overlooked in security strategies, yet networked MFPs are critical endpoints in today’s ever-expanding threat landscape. With the cyberattack surface area increasing, are organisations taking printer security seriously and are they really aware of the risks? Find out if print is still the weakest link in part two of our VOX POP on the topic – page 39. Also in this issue, Tierney Collinge, Business Partner Manager at Data Direct, picks the work tools she uses every day and couldn’t do her job without (page 18). This month’s Q&A is with Tom McCarthy, Sales Director, Officeflow and PITR spent 60 seconds with Paul Chadwick, Head of Sales UK&I, CO3 Technologies. If you’ve got any news about your business to share, would like to be included on our monthly VOX POP panel, have a compelling business success story or simply wish to comment on any industry issues, please get in touch with me at: [email protected] Michelle Ryder, Editor 04 Bulletin Research 06 Bulletin Where do you take yours? 08 Bulletin News from the channel 14 What’s New New product launches 16 People A round-up of new hires 18 I couldn’t do my job without... Tierney Collinge picks her favourite work tools 20 My life in print Andy Johnson shares details of his life in print 21 PrintIT Awards You’ve got to be in it to win it! 26 Distribution Data Direct moves into wide-format 29 Cover Story Customer loyalty, locked in with Brother Managed Print Services (MPS) 31 Events 2026 channel roadshows 34 Opinion Opportunity beyond the page 36 News Feature Xerox sets out product strategy 39 VOX POP Is print still the weakest link? Part two 46 Industry insight Stuart Brookes, EMEA Regional Lead and Head of Sales & Channel, PaperCut 48 View from the channel Tom McCarthy, Sales Director, Officeflow 50 60 seconds with… Paul Chadwick, Head of Sales UK&I, CO3 Technologies COMMENT Editor’s Comment Register online To receive your regular FREE printed copy of PrintIT Reseller Magazine simply fill in our online registration form at www.printitreseller.uk/register Read PrintIT Reseller online at: www.printitreseller.uk Join us : Follow us @print-it-reseller-magazine PRINT IT RESELLER MAGAZINE IN PRINT & ONLINE SINCE 2011 PrintIT Reseller is published by Kingswood Media Ltd., 7 Amherst House, 22 London Road, Sevenoaks TN13 2BT • Tel: 01732 759725 Email: [email protected] www.printitreseller.uk No part of PrintIT Reseller can be reproduced without prior written permission of the publisher. ©2026 Kingswood Media Ltd. 2026 ISSUE 142 printitreseller.uk If you no longer wish to receive PrintIT Reseller magazine please email your details to [email protected] Group Editor: James Goulding 07803 087228 · [email protected] Editor: Michelle Ryder 01732 759725 · [email protected] Publishing Director, Social Media and Web Editor: Neil Trim 01732 759725 · [email protected] Advertising Director: Ethan White 01732 759725 · [email protected] Account Manager: Jeff Root 07976 950285 · [email protected] Designer: Brian Cloke 07484 288189 · [email protected] Issue 142 ISSN 2055-3110 (Print) ISSN 2055-3129 (Online) PRINTITRESELLER.UK 3 26EMEA13856
01732 759725 4 BULLETIN UK businesses record highest cyber incident rate Research from enterprise IT management solutions provider ManageEngine found that more than three-quarters (77%) of UK businesses have suffered a cyber incident in the past year, the highest rate of any country surveyed and 11% above the European average. The survey of 1,500 IT and business decision-makers across the UK, Spain, Germany, Italy, and the Netherlands found that UK organisations are grappling with Europe’s most severe skills pressure amongst IT and security teams. Almost half (46%) of UK respondents cited a skills gap driven by rapidly evolving threats as their primary operational challenge, which is the highest of any country surveyed and 9% above the European average of 37%. At the same time, UK organisations also demonstrated some of the strongest resilience indicators in the study, including high rates of formal cyber resilience frameworks, executive engagement and post-incident review practices. 43% of UK respondents predict that AI‑powered attacks will be their biggest risk over the next 12 months, ahead of traditional threats such as ransomware, phishing, and data breaches. Investment priorities follow the same pattern: AI and advanced threat preparedness will be the top spending commitment for 41% of UK organisations over the next 12 to 24 months. Even with the UK being the strongest performing country for executive engagement in cybersecurity, board involvement remains largely reactive and crisis-driven. About 24% of UK respondents described board engagement as limited or non-existent, with only one-third describing senior leadership involvement as very high and continuous. While almost all UK organisations (96%) conducted a formal review after an attack and the vast majority (83%) implemented at least some form of post-incident cybersecurity improvement, 13% resolved the incident and made no strategic changes to their cybersecurity approach whatsoever. Additionally, while most organisations implemented tactical improvements following incidents, only 37% adopted broader, long-term improvements. The research highlights a growing gap between how quickly organisations detect incidents and how long it takes for them to recover. About 94% of UK organisations detect incidents within 24 hours, but less than half (49%) recover within 10 days. About 26% said recovery can extend beyond 10 days, with approximately 6% taking more than 20 days. www.manageengine.com Cyber threat intelligence SANS Institute’s 2026 Cyber Threat Intelligence (CTI) Survey Insights report draws on responses from 401 qualified cybersecurity professionals globally, with a dedicated module capturing responses from 67 CISOs and CSOs. The new CISO module gives practitioners and security leaders direct visibility into how the other side experiences CTI. 91% of CISOs value CTI, but only 26% say it drives decisions. Security executives’ top priorities for the next 12 months are information about vulnerabilities being actively targeted by attackers (79%) and specific adversary TTPs (77%). Business-focused intelligence ranks last among report types at 41%, a number the report attributes to a production gap rather than lack of demand. Lack of time to implement new processes and lack of funding are the top barriers to effective CTI implementation, each cited by 44% of respondents. 57% of programs do not track maturity over time, and 49% do not gather systematic feedback on effectiveness. Programs that cannot demonstrate improvement cannot defend their budgets with data. The structural picture extends beyond headcount. 45% of organisations are using AI in CTI programs today, primarily for data summarisation and report writing, with the human-in-the-loop model holding firm. 55% of organisations lack legally reviewed CTI sharing processes, even as NIS2 and the Cyber Resilience Act impose new obligations in 2026. www.sans.org UK leads in sustainable IT adoption UK organisations are out in front of their Northern European peers when it comes to adopting sustainable IT, according to new research from Advania. The study, based on responses from 1,236 IT decision-makers, including 500 in the UK, shows UK leaders are pioneering circular economy practices while simultaneously reassessing their cloud and security frameworks. The UK emerged as a leader in adopting sustainable IT equipment as part of efforts to reduce carbon emissions and/or aim for net zero. A combination of ESG priorities, cost pressures and hardware supply issues means that 38% of UK respondents said their organisations are using environmentally friendly or refurbished IT equipment, higher than their counterparts in countries across Northern Europe. UK leaders are also rethinking cloud investments amid what the report calls a potential “SaaSpocalypse”. Nearly half (49%) say they overspend on software licences, prompting a shift toward vendor consolidation and optimisation. Trust in vendors is also slipping, with 40% believing suppliers prioritise selling products over solutions and 36% that vendors prefer transactional over supportive relationships. www.advania.co.uk/ Europe’s tech spend set to reach $1.3tn Europe’s technology market is entering a decisive era of growth, with IT spending across the region forecast to reach $1.3 trillion in 2026 increasing 8.2%, its fastest pace since 2021, according to new data from Omdia. Rapid growth is being driven by accelerating investment in AI infrastructure, cloud, software and services, as organisations across Europe move from AI experimentation to real-world deployment. BULLETIN
01732 759725 6 BULLETIN We’re all about championing print at PrintIT Reseller and there’s nothing we love more than seeing the magazine being read in different places. At the Xerox Western Europe Channel Forum in Frankfurt (11–12 May), PrintIT Reseller was spotted in the hands of partners, vendors and industry leaders throughout the event. Where do you take yours? Rob Smith, Software and Services BDM, Xerox EMEA and Petr Nemec, Software and Services Leader, Xerox EMEA This latest collection captures the spirit of our industry perfectly, connected, curious and always up for a bit of fun. Keep those photos coming – whether you’re at a customer site, attending a conference or exhibition, or somewhere completely off beat, we want to see where PrintIT Reseller goes next. Danny Molhoek, President Enterprise Sales Western Europe, Xerox Paul Derry, Managing Director, IBS Business Solutions Thomas Valjak, President Channel Sales Western Europe, Xerox
PRINTITRESELLER.UK 7 BULLETIN We want to see where you take your issue and where our magazine travels with YOU! Send me your pix for a chance to see your face (and your favourite pages) featured in our next issue. You can reach me at [email protected] Lynne Brown, VP Channel Sales UK & Ireland and Dwayne Cowans, Strategic Partner Manager, Xerox Paul Thorburn, Managing Director and Liam Thorburn, Director of Operations, Tech4 Office Equipment Danny Gilbranch, Managing Director, Cargil Solutions
01732 759725 8 BULLETIN Agilico backs national event Agilico sponsored a UK-wide initiative which supports children preparing to make the big move from primary to secondary school. We’re off to the Big School was devised by Crescent Purchasing Consortium (CPC) a not-for-profit charitable organisation which helps educational institutions buy products and services, including frameworks, dynamic purchasing systems and more. The initiative launched in Scotland in 2022 and following its success, was rolled out across the border into England last year. Broadcast live on YouTube, the free 75-minute virtual session brings children who are set to start secondary school in September together. In addition, Agilico Zero has helped more than 200 schools reduce their environmental footprint over the past 12 months – while also teaching youngsters about the impact of plastic pollution. A year on since launching its Schools for Change programme to encourage education providers to reduce their environmental footprint by adopting sustainable print solutions and inspiring educational resources, the sustainable technology provider has welcomed 210 schools across the UK to join a growing community committed to greener practices. www.agilico.co.uk Platinum Xerox Signature Partner Thomas Valjak, President Channel Sales, Western Europe, and Ryan McMaster, Channel Business Manager at Xerox visited Xeretec’s Irish office to present its Platinum Xerox Signature Partner certificate. In a statement the company said: “We’re honoured to be recognised as the only Platinum Xerox Partner in Ireland, a reflection of the strong partnership we’ve built and the hard work of our fantastic team. “Here’s to continuing our successful partnership and supporting our customers with the very best solutions.” www.xeretec.co.uk SCC expands into Middle East SCC has announced its expansion into the Middle East as part of a broader long-term growth strategy across the region. SCC will open a new office headquartered in the UAE to support organisations across the Middle East as they continue to scale digital transformation, cloud infrastructure and AI-driven operational environments. Following the UAE launch, the company plans to expand its regional presence over time, working with organisations across both government and enterprise sectors. The expansion reflects increasing regional focus on operational resilience, infrastructure maturity, AI readiness and long-term digital capability. SCC Middle East will be led by CEO Daniel Valle, a senior technology executive with more than 20 years of international experience including leadership positions with global technology organisations. SCC plans to increase regional headcount to more than 50 employees by the end of 2026. Robert Vassoyan, Group CEO, SCC, said: “The Middle East has developed into one of the most ambitious and strategically important technology markets in the world. We are excited to expand our presence in the region and support organisations as they continue to scale digital infrastructure, cloud capability and AI-driven operational environments. For nearly 50 years SCC has focused on helping organisations deliver long-term technology outcomes, and we see strong alignment between that approach and the direction and ambitions of the region today.” www.scc.com Happy retirement After a career spanning over three decades in the industry, Graham Green, Head of Strategic Partnerships at Data Direct is retiring. In a statement the company said: “Graham joined Data Direct in July 2020 and has been instrumental in strengthening our partnerships, driving strategic growth, and sharing his unrivalled industry knowledge with the wider team. His passion, insight, and commitment to delivering real value for customers have made a lasting impact on both our business and our partners. “On behalf of everyone at Data Direct, we would like to thank Graham for his outstanding contribution to the business and the industry as a whole. It has truly been a pleasure having him on board. We wish Graham a long, happy, and healthy retirement, well deserved after such a remarkable career.” www.datadirect.co.uk Outstanding achievement award Agilico CEO Simon Davey presented Sam Saunders, the company’s head of marketing with the Tom Flockhart Award for Outstanding Achievement for 2025/26. Tom Flockhart was the founder of Capital Document Solutions, and his entrepreneurial spirit and values continue to have a lasting impact across the wider Agilico group. Saunders said: “This recognition genuinely means a lot to me. Having spent more than two decades with the business, I was shocked when my name was announced and, if I’m honest, quite emotional too. To be recognised in this way, by a business and by people I care deeply about, is something I will never forget. “A huge thank you to all my colleagues and peers across Agilico for your support, encouragement and collaboration throughout the year.” www.agilico.co.uk
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01732 759725 10 Restore strengthens UK-wide IT lifecycle service Restore Technology, one of the UK’s largest providers of secure and scalable IT lifecycle services, has invested in a major capacity expansion of Device Lifecycle Management operations. The Device Lifecycle Management service was originally centred around the company’s Cardington base, with satellite services in Birmingham and Runcorn. In response to growing demand for the service across the UK, Restore Technology has invested in the creation of full scale Device Lifecycle Management operations in Birmingham and Runcorn, through significant IT infrastructure upgrades and the installation of specialised processing stations. The service supports organisations in managing their IT devices from deployment through to secure end-of-life disposal. The expansion is underpinned by Restore Technology’s secure handling and destruction credentials. The company recently reconfirmed its status as a UK Government certified NCSC CAS-S provider, an assurance held since the standards were first introduced, providing independent evidence that its secure destruction and sanitisation services continue to meet one of the UK’s most rigorous assurance frameworks. Restore Technology’s government certification is further supported by NPSA accreditation. www.restore.co.uk/technology/ QBS Software earns King’s Award for Enterprise QBS Software has been honoured with a King’s Award for Enterprise in the category of International Trade, recognising its sustained international growth and its impact as a global software delivery platform. Approved by His Majesty The King following the Prime Minister’s recommendation, the award is one of the highest honours for UK business. It recognises the role QBS has played in delivering software to some of the world’s largest organisations through its extensive vendor and partner ecosystem. The recognition comes as the King’s Awards for Enterprise marks its 60th anniversary. Dave Stevinson, Founder and CEO of QBS said: “It is an incredible accolade for QBS to receive such formal recognition from the King. This is testament to our global workforce delivering enterprise software to the world’s largest companies.” www.qbssoftware.com BOSS launches diversification hub BOSS has launched the new BOSS Diversification Hub, developed in collaboration with members and key industry partners. The hub has been designed as a practical resource to help dealers and sales professionals identify, navigate and capitalise on emerging and high potential categories across the workplace supplies landscape. By providing access to industry expertise and category-specific support, the hub aims to help dealers confidently broaden their offer while maintaining a strong, customer-focused proposition. Amy Hutchinson, BOSS CEO said: “The Diversification Hub reflects what our dealer members have been telling us – that they want clearer guidance, stronger insight and practical support as they explore new opportunities alongside their core categories. “Our industry is evolving, and dealers are evolving with it. This hub has been created to help them grow with confidence, backed by the expertise of manufacturers, partners and the wider BOSS community. Looking ahead, we plan to expand guidance into sector-specific opportunities and also continuously enrich the hub with new insights and practical resources, ensuring it remains a living, growing platform shaped by the needs and contributions of our members.” www.bossfederation.com Dave Stevinson New platform for partners TD SYNNEX has announced the launch of its PartnerFirst Platform in Europe, a single, unified digital entry point that brings together the company’s tools and services, shaped around partner needs. It supports both day-to-day operations and long-term growth through a personalised, connected approach. The launch of the PartnerFirst Platform across Europe marks a key milestone in TD SYNNEX’s global omnichannel digital strategy, establishing a common digital experience while integrating established regional capabilities across people, platform and services. The majority of TD SYNNEX’s business in the region is already conducted digitally, underlining the scale of partner demand the platform is built to serve. Through PartnerFirst, partners can navigate seamlessly across digital tools and services within a consistent, personalised experience tailored to their business, supporting faster, more effective business outcomes. The platform streamlines access to TD SYNNEX’s digital customer experience through secure global single sign-on with multi-factor authentication. Matt Child, SVP Digital, Europe, TD SYNNEX said: “Drawing on 30 years of digital leadership, we are bringing our digital capabilities together to apply data and AIenabled insights more effectively across the partner experience, delivering personalised engagement in a unified customer journey and clearer visibility of opportunities.” https://uk.tdsynnex.com Matt Child BULLETIN
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01732 759725 12 BULLETIN Kyocera achieves ESG certification Kyocera Document Solutions UK has been recognised for the transparency and maturity of its modern business practices including modern slavery, diversity and inclusion, gender pay gap, and social value initiatives, following a successful audit by the ESG Benchmark Group. ESG Benchmark operates an ESG standard and benchmarking process validated by the Green Futures team at the University of Exeter. The benchmark is founded on the Ten Principles of the UN Global Compact, to which both companies are signatories, relevant UK legislation and globally recognised best practice. Matthew Hayman, Head of Governance & Standards at Kyocera said: “ESG Certification marks the start of our work with ESG Benchmark Group. Our key focus is demonstrating the maturity of our CSR initiatives as positive and measurable impacts to help end customers make informed decisions during the procurement process.” www.kyoceradocumentsolutions.co.uk One year of partnership Konica Minolta is expanding its volunteering and fundraising programme, as it enters its second year of partnership with Cancer Research UK. Key events for 2026/27 include two major walks – a London Royal Parks seven mile walk which took place in June and the Konica Minolta Ultra Walk on October 14. These events will sit alongside additional volunteering opportunities, internal awareness campaigns and new engagement initiatives. Since launching the partnership in June 2025, Konica Minolta employees across the UK have taken part in a wide range of activities. The partnership forms a key part of Konica Minolta’s wider ESG strategy and approach to delivering social value, which focuses on creating opportunities for employees to contribute to causes that matter most to them. www.konicaminolta.co.uk Konica Minolta named a leader Konica Minolta has been recognised as a leader in Quocirca’s new ACT Print Industry Ecosystem Report 2026. The new study recognises Konica Minolta’s evolution “from hardware-centric offerings to cloud-first, analytics-driven, and AIenabled solutions for the digital workplace”. With the new ACT Framework (automation & AI, cloud, and technology ecosystems), Quocirca assesses how well vendors can support these expectations today and evolve alongside them in the future. The ACT Report is designed to help companies understand which vendors can credibly support their broader objectives around cloud adoption, AI enablement, security, compliance, and workplace transformation. In the report Quocirca states that Konica Minolta has developed a strong proposition around automation, cloud and technology ecosystems as it evolves its portfolio on a global basis. Across its portfolio, the company demonstrates a clear cloud-first and analytics-driven strategy and is positioning itself as a credible long-term partner for organisations pursuing digital workplace transformation. Ole Maaz, Head of International Marketing Division, Konica Minolta Business Solutions Europe said: “We are very proud to be named a leader in Quocirca’s very first ACT Report. For Konica Minolta it is great to see that the work we are doing around the world, to be a truly holistic long-term digital workplace transformation partner, is being recognised.” www.konicaminolta.co.uk Ole Maaz Channel revenue opportunities A new tool kit from PaperCut is set to unlock growth opportunities for its channel partners, by providing them with the solutions and support needed to resolve the print crisis created by the increasing number of ARM64-powered laptops. Working in conjunction with PaperCut’s established cloud and on-prem solutions, the tool kit – which comprises a number of high-impact sales assets – makes it easier for PaperCut’s partners to identify, pitch, and sell the most appropriate solution relative to each customer’s print environment and needs. ARM64 is a completely different processor design. Therefore, many companies and educational institutions planning to roll out the new wave of ARM64 consumer hardware – or who already have users with ARM64 laptops – struggle to get their existing printers to work with ARM64equipped client devices. PaperCut resolves this issue simply, using software that provides customers with an at-a-glance single pane of glass solution for deploying print queues to Windows‑powered ARM devices and MacBooks. Cloud-based PaperCut Hive offers Print Queue Deployment, and on‑premise PaperCut MF offers Print Deploy; both are easy ways to deploy a printer driver that works on traditional x64 laptops, ARM64 and Apple Silicon devices. The system administrator uses the PaperCut admin console to manage printer drivers across different client architectures, which avoids manual administrative workarounds. PaperCut’s client software identifies the end-user client’s architecture and automatically deploys and installs a compatible printer driver. This provides sysadmins with a seamless printer driver deployment experience when administering a mixed fleet of end-user computer architectures. Matt Lee, Product Marketing Manager at PaperCut said: “We’re already seeing customers introducing ARM64 devices to their fleets. In anticipation of an upsurge in demand, we’ve worked to support our partners through the changes ARM64 has brought to the print landscape; while equipping them with the tools they now need to support managed and previously unmanaged print devices.” www.papercut.com
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01732 759725 14 WHAT’S NEW Katun expands Arivia MFP compatibility Katun’s Arivia MFP portfolio is now fully compatible with inepro’s Spider radio frequency identification (RFID) technologies and mobile authentication tools. inepro’s Spider RFID solution offers a flexible, plug-and-play approach to secure print management, supporting a wide range of RFID and mobile authentication technologies. Its broad compatibility and ease of deployment make it ideal for organisations with diverse security requirements and evolving workplace needs. Key benefits include secure print release to protect sensitive documents, reduced costs through lower print waste, and simplified device management via remote configuration and updates. The solution also enables futureready authentication using mobile devices and supports a wide range of RFID, NFC and BLE standards with a single reader, helping reduce complexity across print environments. “We’re excited to announce full compatibility between our Arivia MFP portfolio and inepro’s Spider solution,” said Tony Ko, Katun’s Vice President of Hardware and Business Solutions. “This integration strengthens our ability to deliver secure, flexible and easy-to-deploy solutions that help Arivia users streamline operations, enhance document security and drive greater cost efficiency.” www.katun.com Compact, secure A3 MFPs FUJIFILM Europe GmbH has expanded its Apeos office portfolio with the launch of the new Apeos C3567 and Apeos C3061 series. Designed for busy office environments, the new models offer a consistent user experience and common security features. This helps simplify installation and maintenance and enables partners to reduce the complexity of managing accessories, consumables and spare parts. Easy scanning and serverless solutions enhance productivity, with Scan Auto automatically optimising scan settings and removing blank pages, while Server‑less Authentication and Server-less OnDemand Print enable secure user management and flexible printing across multiple devices without the need for a server. By redesigning the bypass tray and paper transport path, the width of the main unit has been reduced by 13 mm compared with the previous series, resulting in a more compact machine suitable for smaller offices. Paper handling has also been enhanced, enabling the output of thin 52 gsm paper to thick 300 gsm paper, as well as long 297 x 1,200 mm paper for in-house production of promotional materials. The new series adopts Fujifilm’s low temperature fusing toner which reduces the fusing temperature by 15°C compared to toners used in previous series. The shape and structure of key parts have been also reconsidered with future recycling in mind, supporting Fujifilm’s wider efforts to reduce environmental impact and promote resource circulation. In addition, FUJIFILM Business Innovation has acquired third-party certification under ISO/IEC 20243, which is the supply chain security standard for ensuring product safety throughout the product lifecycle. www.fujifilm.com/fb/en Cloud print solution for WPP While Microsoft’s rollout of Windows Protected Print (WPP) significantly strengthens security, it relies entirely on the open IPP protocol and does away with conventional third-party printer drivers – once enabled, most existing print solutions stop functioning. An estimated 35 million printers are not WPP-capable, creating a stark choice for IT teams, enable WPP and lose printing or disable it and accept ongoing security risks. ezeep has stepped in with the first cloud print solution fully compatible with WPP. The application has been specifically enhanced for WPP-protected environments and enables seamless cloud printing – fully within the security architecture defined by Microsoft. The solution renders print jobs entirely in the cloud, eliminating the need for local drivers and ensuring that even legacy devices remain usable. Administrators manage printers centrally through the ezeep Portal, while employees continue printing normally with no extra steps or workarounds. Key features include full WPP compatibility, driverless operation, centralised management, and a frictionless user experience. With Microsoft set to prioritise IPP Class Drivers from July 2026, ezeep is offering organisations a future-proof path through the transition. “Windows Protected Print is an important and correct step by Microsoft, and organisations should enable this security feature. In practice, the challenge is often that not all printers are supported. This is exactly where ezeep comes in: organisations can enable WPP and continue printing with their existing devices. With ezeep, security and compatibility are no longer mutually exclusive,” said Charlotte Künzell, CEO of ThinPrint. www.ezeep.com Next‐generation industrial printer series Building on the successful launch of the BX400 (4”) and BX600 (6”) series, Toshiba has introduced the BX820T, its new 8-inch wide web next-gen industrial printer. Designed to address the unique demand for ultra-wide label printing, the BX820T opens new application opportunities in sectors requiring largeformat and bulk labelling. Driven by Toshiba’s innovative A BRID platform, the BX820T delivers embedded intelligence directly at the printer level. This enables seamless system integration, flexible label management and future-ready capabilities – without the need for middleware or complex IT changes. www.toshibatec.co.uk
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01732 759725 16 BULLETIN : PEOPLE James Pittick joins Konica Minolta Konica Minolta Business Solutions (UK) has appointed James Pittick as Sales Director. He will lead the company’s direct and indirect sales channels, driving growth for its digital workplace and professional print business lines. Pittick has more than 20 years’ experience across printing, technology, and managed services sectors. He has held senior commercial leadership roles with a proven track record of building high-performing teams and delivering sustained growth across public and private sectors, through direct and indirect channels. His extensive expertise includes solutions-led sales, print and workflow technologies, and partner ecosystem development, alongside knowledge gained in adjacent technology and services industries. The appointment supports Konica Minolta’s ongoing transformation, strengthening its commercial leadership in the UK, as it continues to evolve its operating model and deepen its engagement with customers and partners. CEO Rob Ferris said: “James’s extensive industry knowledge, multichannel experience, and ability to lead successful highperforming teams make him an exceptional addition to our team. His appointment strengthens our senior leadership team, as we continue to build an even more agile, customer-centric organisation. I look forward to welcoming James and working closely with him, as we continue to strengthen our position across our digital workplace solutions and helping customers ignite their print possibilities.” www.konicaminolta.co.uk James Pittick Expanded EMEA leadership role Neil Sawyer has assumed a new role at HP. As EMEA SVP and MD he will lead the company’s business and commercial operations across the region. Sawyer previously led HP’s Northern Europe business and brings extensive leadership experience across its commercial, category, sales and channel organisations to his new role. He has played a key role in driving HP’s focus on enterprise AI adoption, workforce transformation, infrastructure readiness and future of work solutions across the region. As he steps into this expanded EMEA leadership role, Sawyer’s focus will include helping organisations navigate the next phase of enterprise AI adoption, balancing infrastructure investment with practical business outcomes, workforce transformation, operational readiness, and long-term growth. www.hp.com Neil Sawyer SCC UK hires Microsoft sales leader Alexandra Wilkinson has joined SCC as UK Head of Public Sector. She joins at a pivotal moment as the company aims to further strengthen its position in the UK public sector and reinforce its role as a flagship business within the wider SCC Group. Wilkinson has more than 15 years of experience in the technology sector, most recently as Sales Leader for UK & Ireland Public Sector at Microsoft, she spent seven years focused on digital transformation and AI adoption within the public sector. Wilkinson’s appointment will bolster SCC’s continued evolution of its operating model, moving to a European shared services approach for service delivery and operations and follows the recent announcement of Russell Brown as UK Chief Executive Officer. She will lead a team of public sector experts dedicated to accelerating growth and delivering innovation. Her role will focus on local government relations, supporting mayors and local councils to deliver more for less by simplifying operations across newly devolved boundaries. It will also contribute to central government efforts to create a Sovereign AI framework, including helping departments integrate fragmented data without compromising security and enabling interoperable, AI-ready data environments. Brown said: “Alex’s background allows her to navigate the complex regulatory and technological challenges facing the public sector today. The blend of rigour, sales excellence and deep expertise in technology makes her the ideal leader for our public sector function. As we continue to strengthen our position in the UK market, her leadership will be vital in helping our customers navigate an increasingly complex technological landscape.” www.scc.com PFU (EMEA) names new President & CEO PFU (EMEA) Limited has announced the appointment of Yasunari Shimizu as President & Chief Executive Officer. He succeeds Hiroaki Kashiwagi, who is stepping down after five years of dedicated leadership. Shimizu brings extensive leadership experience from PFU’s Japanese and overseas companies and will lead the company into its next phase of growth. www.pfu.ricoh.com/global/ Newly created global role Assured Data Protection has appointed Alvaro Gonzalez as Senior Vice President of Product and Go-to-Market. This newly created global leadership role brings together product strategy, alliances and corporate marketing under a unified structure, to improve coordination across Assured’s go-to-market operations and support the company’s continued international growth. Gonzalez will lead all three of these key operational pillars. The move reflects Assured’s focus on creating a more integrated approach to product development, messaging, partner engagement and market expansion as demand grows for managed cyber resilience and operational recovery services. The appointment follows a period of significant growth and is intended to strengthen coordination across the company’s expanding global operations, technology partnerships, and service portfolio. https://assured-dp.com Yasunari Shimizu Alvaro Gonzalez
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01732 759725 18 because I need it done so I can reply to the customer. I can’t have an email just sitting there waiting for a response. That’s just how I work. If I don’t do something there and then, it builds up, and then you can’t catch up. So, I’m very on it and I think that’s why I’ve built the customer base I have. I’ve had lots of customers over the years, and now I’ve got a more select group, they expect a quick reply from me, and that’s what they get. When I’m out on the road, the admin girls cover for me, but they’re obviously looking after hundreds more things than I do. So sometimes a quote might not have gone out yet, but realistically the customers probably don’t need it as fast as I usually send it anyway! My family My family. Everything I do is for my children, to give them the best life possible. Like yesterday, I went out and got this massive paddling pool with all the inflatables. Without my job, I wouldn’t be able to do things like that for them. And because I’m working, my children are in settings that help them learn and develop in ways I couldn’t do on my own. I honestly don’t think I could do it all myself, definitely not full-time. I still remember the struggle with homeschooling the older ones during COVID! My car I obviously need my car to go out and see customers, but now my family has grown I need a seven seater which I’m shortly going to take delivery of. they go to childcare and school, but being here to drop them off, pick them up, take them to the doctor or dentist, or handle the things they can’t miss, it all adds up. My daughter is in her last year of juniors, and there’s always something happening, always some appointment or event that needs attention. I’m genuinely grateful that working from home gives me the ability to manage it all. I tend to go out on the road once a week and spend the rest of my time making sure I do the very best job for all of my customers, I’m there when they need me which is really important. I typically go to the office for meetings every few months and it all works really well; it’s the perfect work-life balance. Loyalty As I mentioned earlier, I’ve been at Data Direct since I was 21, a whole 19 years! I know that lots of people in the industry have also been around for that long but to stay with one company is pretty special. I still work with many customers I’ve had since day one. I have obviously had time off on maternity leaves but it’s always lovely to return to work to the same familiar faces, to go out to see them, find out how their business has changed and understand what they now need from me. Organisational skills So, I am insanely organised and always on top of things. I’m sure at times it can irritate some of my colleagues because I might be like, “Can you do this?” and then I’m straight back chasing it, Sheer determination I am driven by sheer determination; some would call it nagging! I’m always pushing forward and I obviously try to do everything I can for my customers from delivering their products on time to supplying them anything they need – software, IT, services, etc. Data Direct is a one-stop-shop for dealers, and we are very good at what we do in terms of providing what our customers need, I’ve been with the company for 19 years and to some extent my sheer determination mirrors the company’s ethos! Flexibility Thankfully, I’m in a position where I can work from home. I have four children whose ages stretch from fifteen all the way down to one, which means flexibility is essential for me. Obviously, WORKPLACE Tierney Collinge, Business Partner Manager at Data Direct, picks the tools she uses every day and couldn’t do her job without I couldn’t do my job without… Tierney Collinge
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01732 759725 20 their solutions journey and this gives me a great feeling of satisfaction. PITR: And what are the biggest frustrations or challenges? AJ: There are no frustrations, I guess the challenges are that in the copier world it’s been all about the device for so long. My role now is to broaden the way our partners think about things, some embrace it more than others, but the world of solutions can be daunting. ‘We don’t have the resource’ or ‘we don’t have the knowledge’ are the most common responses I get, but DSolutions gives our partners everything they need, from educational webinars and joint end-user customer meetings to training and installation of the solution. So, they can be confident we are with them every step of the way. PITR: What (or who) do you think has had the greatest impact in the sector in recent years? AJ: This has to be COVID, it turned the print industry upside down, but out of this it’s made businesses speed up introducing new solutions, especially cloud. We are in a world where we can work from anywhere – introducing cloud solutions is a gamechanger to business whether its cloud printing, document management or even e-signature – customers can increase security, collaboration and productivity. PITR: If you could speak directly to someone who inspired or challenged you most in your career, what would you want to say to them today? AJ: It’s not just someone for me; it’s a lot of people who I’d want to say: ‘I’m so glad I met you’. Some are sadly no longer with us. Life is about meeting people and surely you do a better job if you enjoy working with those around you. I’ve worked and continue to work with the best people. Every one of them has and continue to inspire me to be who I am today. Why Brother? I’m a Manchester City fan! Once I left school I did an IT course at college, I knew my future was in an IT role – I’d driven past the Brother building many times, I knew they did some kind of IT so I thought let’s give it a go. I remember applying for a job in technical support and having an interview with Howard Roberts. It went well but I didn’t get it, I was gutted, however, about eight months later Howard contacted me as there was another role in his team and the rest is history, I quickly realised the fact they sponsored City wasn’t important because it was clear I’d been lucky to join an incredible company which gave me so many opportunities. PITR: What excites you most about working in print today? AJ: Exactly what I’m doing excites me; looking beyond print and introducing our partners to the world of solutions. Print isn’t going away anytime soon, despite all the noise about it declining, however, print alone isn’t enough anymore. I feel really lucky to have joined another incredible company here at Develop UK, they have given me the platform and freedom to bring together an extensive solutions portfolio – DSolutions – focussing on areas that are seeing massive growth – cyber security, AI, cloud adoption, document management, document security and more – all our partners now have access to these. I love it when we help partners sell a solution for the first time, it doesn’t matter if it’s one Bitdefender licence on a Develop device, they have started PrintIT Reseller (PITR): What was your first job in print? Andy Johnson (AJ): This takes me back a bit as I’ve been in the print industry since 1997. My first role was at Brother UK where I was in the technical support team (what a team that was, some incredible characters that helped shape who I am today). My role was helping customers with any issues they had with fax machines, printers and MFDs – it was a great introduction to the world of print as I got to understand how the devices and software worked. This helped massively for future roles within corporate support, training, product management and my current role at Develop UK where I help our partners to increase revenue by selling solutions. PITR: What led you to enter the sector? Did you choose print by design, or accident? AJ: I 100% chose the company by design, print just came with it! Andy Johnson, Solutions Sales Manager, Develop UK, shares details of his life in print, what he’s learned, and the highs and the lows of our unique and challenging industry My life in print INTERVIEW Andy Johnson
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