01732 759725 42 technology structure, from infrastructure and identity through to endpoints and output. That allows us to design environments where security is consistent across the entire estate. We support customers with cloudmanaged print platforms that remove reliance on local infrastructure while maintaining control and visibility. These environments are designed with security built in, including identity-led access, encrypted communications and continuous monitoring. AI and automation are starting to influence how print workflows are managed, particularly around document routing and classification. Our role is to ensure those processes operate within defined controls, with clear governance over how data is handled. Customers expect the same level of protection across cloud services, endpoints and print. Our approach is to deliver that as part of a single, joined-up service. Daniel Gilbert: We’re adapting our security approach by tightening control over who and what can access the system in the first place. Strong user authentication, restricted access and multiple layers of validation mean every action is checked, verified and logged in an audit trail, whether it’s happening on‑premise or through the cloud. We’re helping customers get far more control over the data that sits behind their print and document workflows. A big part of that is our digitisation service, where we take large paper archives and return them in a structured digital format. During that process, we work closely with the customer to understand how they plan to use the information afterwards – whether it’s feeding insights into internal systems or exploring new AI‑driven tools. We can segment the data by sensitivity level so only the right information is exposed to the right environments, including different types of language models. That means organisations can take advantage of AI without losing control of their most sensitive material. It makes their data more useful, more searchable and more secure, all while keeping the highest risk information firmly inside their own walls. David Lees: As print environments become increasingly cloud-connected and automated, the attack surface naturally expands. We are responding by embedding security directly into cloud leaks and optimise print usage while maintaining compliance. We ensure all cloud integrations follow secure API frameworks, encryption standards, and access controls, so customers can benefit from flexibility without compromising security. Ultimately, our approach is to align print with the same zero trust principles already applied across IT infrastructure. Ryan Green: We design security in from the outset rather than bolt it on later. We’re actively shifting customers away from legacy, server‑based print toward secure cloud platforms, reducing on‑premise attack surfaces while improving visibility and control. We combine this with strong device‑level security, zero trust style user authentication, secure print release, and encrypted data paths across print and scan workflows. Where AI and automation are introduced particularly around document classification, routing and analytics, they’re used to reduce human error rather than increase risk, by enforcing policies automatically and removing reliance on manual handling. Crucially, this is backed by continuous monitoring, regular security reviews, and practical guidance for our customers, ensuring security keeps pace with digital transformation rather than lagging behind it. Michael Field: Digital transformation is core to what we do, which means we’re acutely aware of the security risks that come with it. We deploy cloud-based print management platforms that give us centralised policy control and visibility across distributed fleets, without compromising security. Through our digital transformation practice, we use tools like DocuWare to automate document workflows with access governance and audit controls built in from the start. And because our MDR and XDR capabilities extend across the full IT environment, print infrastructure benefits from the same behavioural analytics and threat intelligence we apply everywhere else. The goal is always to stay ahead of threats, not chase them. Lee Manning: The shift towards cloud and automation has moved print firmly into the wider IT ecosystem. That brings efficiency, but it also changes where risk sits. FUTERA has a strong heritage across both IT and print. We are not looking at print in isolation, but as part of the full Andy Johnson, Solutions Sales Manager, Develop UK: With hybrid working, print now operates well beyond the office, so we apply zero trust everywhere. We secure access across home, mobile and cloud environments with authentication, secure release and cloud-managed controls, while keeping everything centrally visible and auditable. That ensures users can work flexibly without expanding the attack surface or compromising data security. PrintIT Reseller: As AI-driven automation, cloud-based print management and broader digital transformation reshape the print landscape, security risks are evolving rapidly. How are you adapting your technologies and services to protect customers operating in this more connected, cloud-centric environment? John Rivett-Carnac: As print environments become more connected and cloud-driven, security must evolve accordingly. We are increasingly deploying cloud-based print management solutions, which allow centralised control, real-time monitoring and rapid policy enforcement across distributed environments. AI-driven automation is also enhancing our ability to detect unusual printing patterns, flag potential data VOX POP …continued Andy Johnson John Rivett-Carnac
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