PRINTITRESELLER.UK 45 LeAnne Foley: Independent validation really matters, because customers want reassurance that security measures have been properly tested, not just claimed. Toshiba aligns its print platforms and development processes with recognised standards such as ISO/IEC 27001, supported by ongoing governance, review and third-party testing. This provides a strong foundation for how security is designed across our print portfolio. For those with more demanding security requirements, selected print devices have also achieved Common Criteria certification, independently validating key security controls. This layered approach gives customers confidence they’re choosing solutions that are trusted, resilient and built to stand up to scrutiny. Andy Johnson: Our devices are ISO 15408 Common Criteria certified, and our solutions partners comply to various standards that can help organisations meet their own security targets. Internally, we are actively working toward Cyber Essentials accreditation. We believe that validation of our own commitment to security is crucial to maintaining the trust of our dealers and ultimately their customers in security considerations. www.mps-uk.co.uk www.carbon-group.co.uk www.workflo-solutions.co.uk www.futera.co.uk https://key-digital.co.uk www.absabetterway.co.uk www.evolvedocumentsolutions.co.uk www.commercebusinesssystems.co.uk www.copyboxdocumentsystems.co.uk www.xerox.co.uk www.epson.co.uk www.brother.co.uk www.toshibatec.co.uk www.develop-uk.co.uk What matters more is the consistency with which those standards are applied across the entire environment – devices, software, cloud platforms and workflows, and how effectively they translate into real-world risk reduction. Independent validation still plays a role in building trust, but customers are looking beyond certification towards providers that can demonstrate practical, embedded security and ongoing governance. Nick Taylor: Independent validation is a clear differentiator for Epson, particularly as print devices are increasingly recognised as network‑connected IoT endpoints subject to the same scrutiny as other IT infrastructure. From a regulatory perspective, Epson business inkjet products sold in the UK comply with the UK Product Security and Telecommunications Infrastructure (PSTI) requirements, with Epson committing to provide security updates for up to seven years from purchase across its current business ranges. Alongside regulatory compliance, Epson has also achieved independent third‑party security validation. The WorkForce Enterprise business inkjet range has received the Buyers Lab (BLI) Security Validation Testing certification from Keypoint Intelligence, following rigorous device penetration testing. This testing assessed firmware, operating systems, ports, protocols, print interfaces and embedded web services, confirming that – when correctly configured – the devices present a low risk of attack. Greig Millar: Independent validation is crucial for winning customer trust. The majority (84%) of resellers say security and cyber risks are more of a concern than product quality (80%), price transparency (81%) and environmental credentials (68%), according to our Tech Trust Index, which makes recognised certifications essential in the buying process. We have a leading track record in security and all of our products are secure as standard. We have all the key industry accreditations and surpassed the minimum security requirements laid out in PSTI regulations back in 2020, well before the legislation came into force. But security isn’t a one-time milestone. It needs to be maintained throughout the entire lifecycle of a device. That’s why both new and remanufactured devices are supported with the latest security updates and protections, ensuring consistency across a customer’s entire fleet. independently-verified assurance that security is embedded into our processes, systems and service delivery. John Green: We work with manufacturers and partners who take security seriously and meet recognised standards, we insist on that. As a business, we’ve also got our Cyber Essentials certification, and we’re currently working towards ISO 27001, which revolves around how you manage and protect data properly. It’s important because customers want that reassurance that things are being done in the right way. For us, it’s not just about having the badge, it’s about making sure it actually means something in practice, day to day. Paul Kamlesh: The manufacturers we work with are Develop and Fujifilm, and their ranges are designed to meet recognised industry security standards, which means that all their products feature the most up to date requirements, with devices manufactured with standard security measures built in. Additional options are also available for those customers who have a requirement for more advanced measures. Features like audit trails, monitoring and detailed use reports, with PaperCut, also help customers meet their own compliance requirements, particularly in sectors like education and healthcare. We give customers confidence that their print environment is secure, accountable and that they meet with all their data protection expectations. Martyn Williams: Standards and certifications remain important, particularly for customers operating in regulated sectors. They provide a baseline level of assurance that security practices meet recognised benchmarks. However, they are increasingly viewed as a starting point rather than a differentiator. LeAnne Foley Paul Kamlesh
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