Print.IT Reseller - issue 94

ISSUE 94 · 2022 PRINT, MFP, SOFTWARE, SERVICES, DOCUMENT & CLOUD NEWS & INFORMATION FOR VARS, CONVERGED RESELLERS & MFP DEALERS Entries now open CLAIM YOUR � Print & IT Distribution Turn to page 28 for full details. � s:,HPTON::l PROMOTION 3 - 31 MAY a /,� Authorised f,,,//__j/ Distributor

2 0 2 2 At each event there will be a prize for Overall Highest Score for the Day, Longest Drive and Nearest the Pin. At the final event the top 6 players from the first three rounds will play for Overall Golfer of the Year 2022. All other players will still be able to play for Overall Highest Score for the Day, Longest Drive and Nearest the Pin. The PrintIT Reseller and Technology Reseller Golf Society is open to everyone; Resellers, Dealers, VARs, System Integrators and Vendors – the maximum number of players being 72 at each event. The top two players from each of the first three events will play to become the Overall Golfer of the Year 2022 at the final event taking place at the Warwickshire. The Golf Society is open to everyone no matter what your handicap is... so don’t be shy. Come and join us. & The four events for this year... The First round will take place at Belton Woods Golf Resort on the 12th May. The Third round will take place at Wyboston Lakes Resort on the 14th July. The Second round will take place at The Welcombe Golf Resort on the 9th June. The Final round will be played at the Warwickshire on the Kings Course on the 22nd September. The is cost per event is £99 per player or £396 per four ball + VAT. SPONSORSHIP If you would like to discuss the opportunities available, please call Martin on 01732 759725 or Paul on 07887 944433, email [email protected] If you would like to join us at any of the events please email [email protected] or call Paul on 07887 944433

The PrintIT Awards 2022 has officially launched! We want to applaud the people and companies in our sector who continue to enjoy success in these challenging times. So, make sure you enter the 2022 PrintIT Awards and give our judges a chance to celebrate you and your team. It’s completely free to enter, so there’s no excuse not to throw your hat in the ring! We know that there’s a lot of work involved in putting together a submission for an awards event – it can seem like a daunting task, but it’s well worth the effort – just ask any one of our previous winners! Winning or even getting shortlisted for an award is one of the quickest ways to build credibility and boost your company’s profile. There can only be one winner in each category, so how can you ensure you are in with a good chance? You want your entry to stand out, so we’ve put together some tips to write a killer submission and improve your chance of winning – see page 22. In this issue, Neil MacDonald, UK & Ireland Channel Director at HP Inc, picks the work tools he uses every day and couldn’t do his job without (page 18). This month’s Q&A is with Anthony O’Mahony, Managing Director, Pay As You Go Print, and PITR spent 60 seconds with Henning Volkmer, CEO, ThinPrint Inc. If you’ve got any news about your business to share, would like to be included on our monthly VOX POP panel, have a compelling business success story or simply wish to comment on any industry issues, please get in touch with us at: [email protected] Michelle Ryder, Editor PRINT.IT Reseller is published by Kingswood Media Ltd., 10 Amherst House, 22 London Road, Sevenoaks TN13 2BT • Tel: 01732 759725 Email: [email protected] No part of PRINT.IT Reseller can be reproduced without prior written permission of the publisher. © 2022 Kingswood Media Ltd. Design: Sandtiger Media 04 Bulletin What’s new in printers and printing 16 People A round-up of new hires 18 I couldn’t do my job without... Neil MacDonald picks his favourite work tools 20 One-to-one One-to-one with Phil Jones 22 PrintIT Awards Entries opened on May 3 26 Focus on: What’s New A round-up of recent product launches 30 Cloud Cloud-based print management 33 Research Race to net-zero drives focus on sustainability 34 Opinion Digital accounting ecosystem drives new channel opportunities 39 Q&A Partner Power with PaperCut 42 VOX POP Post-pandemic: security is an even higher priority 46 Security Security incidents remain high 48 View from the Channel Anthony O’Mahony, Managing Director, Pay As You Go Print 50 60 seconds with... Henning Volkmer, CEO, ThinPrint Inc ISSUE 94 · 2022 Comment Register online To receive your regular FREE printed copy of PrintIT Reseller Magazine simply fill in our online registration form at If you no longer wish to receive PrintIT Reseller magazine please email your details to [email protected] Read PrintIT Reseller online at: Join us : Follow us @PrintITReseller Issue 94 ISSN 2055-3110 (Print) ISSN 2055-3129 (Online) Group Editor: James Goulding 07803 087228 · [email protected] Editor: Michelle Ryder 01732 759725 · [email protected] Publishing Director, Social Media and Web Editor: Neil Trim 01732 759725 · [email protected] Advertising Director: Ethan White 01732 759725 · [email protected] Group Sales: Martin Jenner-Hall 07824 552116 · [email protected] Art Director: Nick Pledge 07767 615983 · [email protected] Advertising Executive: James Trim 01732 759725 · [email protected] COMMENT PRINTITRESELLER.UK 3 ONE-TO-ONE Page 20 Phil Jones, Managing Director at Brother UK on the business’ plans for growth in the coming year

After two years of homeworking due to COVID-19, UK office workers are heading back to their desks – but the overwhelming majority are not doing a full five day week in the office. New research from eFax found that only 18% of workers are back at their offices for the entire working week. The majority – 52% – are only working one or two days per week in the office, with just under a fifth managing three days at their old desk. The reluctance to return full-time to offices is also borne out by one key finding – just 4% of the sample want to return to the old working pattern of being entirely office-based. Scott Wilson, Vice President of Sales & Service at eFax, said: “Our research highlights that no matter what the age group, people are aware of the intangible benefits of office working such as collaboration and career progression. But this is only part of the picture. Nearly two years of home working has transformed attitudes to the working environment. Formal dressing and business etiquette are out. What’s in among employees is better, smarter, more private workspaces.” BULLETIN Five days in the office is history Email mix-up costing firms Nearly one-third (29%) of businesses have lost a client or customer as a result of sending an email to the wrong person, according to new data contained in the latest edition of Tessian’s Psychology of Human Error report. The latest report, which comes 18 months after Tessian’s 2020 edition, revealed that two in five respondents (40%) have sent work emails to the wrong person, and 39% of employees have sent an email with the wrong attachment in the last 12 months. While the percentage of employees who have sent emails to the wrong person has dropped since July 2020 (by 8%), the report found that the consequences of making mistakes that compromise cybersecurity have become more severe. The percentage of people who said their business lost a customer or client due to them sending an email to the wrong person went up from 20% in 2020 to 29% in 2021. In addition, 21% of employees said they lost their job after making the error – up from 12% reported in 2020. As well as reporting the accidental data loss to their customers – something 35% of respondents said they did – businesses also had to report the incidents to regulators. In fact, the number of breaches reported to the ICO, caused by data being sent to the wrong person on email, was 32% higher in the first nine months of 2021 than the same period in 2020. Downtime and data loss Acronis’s annual Cyber Protection Week Global Report shows that 76% of organisations experienced downtime due to data loss – a 25% increase from 2021. With more companies coming online during and since the pandemic, there are more cyberattacks than ever before – and downtime is an all-too-common result. Unfortunately for business leaders, the technology solutions which organisations rely upon today are not always watertight. Data shows that 78% of organisations globally run as many as ten different solutions to protect their data and IT systems from cyber-attacks. The costs associated with downtime are astronomical, with even brief outages impacting a company’s revenue stream and profits. Furthermore, the more time businesses and IT teams spend protecting and improving the resilience and getting systems back online if they go down, the more time they can spend on achieving the organisation’s goals. Cloud is preferred method for labelling applications Almost three quarters (73%) of companies believe the cloud will be the preferred method for labelling applications within the next three years, according to an annual report published by Loftware. This compares to just 50% of respondents reporting their company’s likelihood of adopting a cloud-based solution a year ago. The majority of business leaders surveyed (90%) recognise that standardising and centralising labelling will help them to keep pace with business growth, while more than eight in ten (84%) companies cited cost savings and compliance as key benefits of introducing a modern labelling solution. Navigating the pandemic New research from TDM Group shows that 29% of businesses with a turnover of more than £500 million felt their employees had the right tools to navigate the pandemic, while only 20% of businesses with a turnover of between £10 million – £49.99 million felt the same. The study was conducted across 152 C-level executives and 155 employees from UK-based companies with 250-500 employees in late 2021. CEO Tarek Meliti, said: “The startling aspect of these findings is the number of businesses within these brackets that don’t believe their employees had the right tools to navigate the pandemic. Unsurprisingly, it appears that businesses with a higher turnover were better placed to provide the necessary resources. “Business leaders from organisations of all sizes must learn from their experiences during this challenging and unprecedented period. This should be viewed as an opportunity for them to empower employees with new technology that they’re willing to embrace and will help the business achieve its goals. Rather than wasting time and money by implementing new technology for the sake of it.” 01732 759725 4 ACRONIS CYBER PROTECTION WEEK GLOBAL REPORT 2022 Copyright © 2002-2022 Acronis International GmbH. 1 Acronis Cyber Protection Week Global Report Report 2022 ጷ ENTRIES NOW OPEN

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BULLETIN Milestone anniversary AG Group, a Sheffield-based reseller which offers Canon’s product and software portfolio to customers in Yorkshire is celebrating 40 years of successful partnership with the OEM. The anniversary marks one of Canon’s longest and most successful partnerships in the UK, with AG Group being a sole Canon reseller throughout its 40-year history. The organisation was set up in 1982 by current Managing Director Jeff Parkin, with the aim to deliver outstanding technology solutions to organisations within the local area. Today, AG Group has grown to be one of the largest resellers in West and South Yorkshire specialising in the leasing and procurement of printers, copiers, MFPs and software. The business prides itself on its unique relationship with Canon, and the cutting-edge technology that the partnership has allowed it to bring to its customers. Andrew Crowder, Operations Director for AG Group said: “We’ve worked with Canon since the 1980s, and through the quality and breath of its products; its fast turnaround speeds and unrivalled support, our business has been able to succeed and grow. We anticipate a further forty years of exciting partnership ahead.” DoiT attains SOC 2 certification DoiT International (DoiT), a global multi-cloud software and managed service provider with deep expertise in simplifying complex cloud operations, has achieved System and Organization Control (SOC) 2 Type II certification. This, alongside ISO270001 and GDPR certifications demonstrates its commitment to maintaining the highest data security standards and helps customers maintain compliance and peace of mind. “Data privacy and protection are top priorities for businesses to maintain excellent customer satisfaction, but the journey to a secure ecosystem can be a long, challenging one. Attaining this certification shows our customers and prospects that we take data security seriously,” said Vadim Solovey, Chief Technology Officer and General Manager at DoiT International. “Our team always prioritises the security and trust of our customers, and this certification saves customers time on lengthy data security audits and provides them with peace of mind that their data and privacy are safe.” Sangoma acquires NetFortris Sangoma, a provider of cloud-based communications as a service solutions for companies of all sizes, has acquired NetFortris. This acquisition extends its suite of cloud services with new MSP capabilities, delivering even more ‘one stop shopping’ for customers and providing larger share of wallet for Sangoma. NetFortris provides UCaaS and cloud-based, fully managed MSP solutions for businesses of all sizes and across all industries. In addition to NetFortris’ UCaaS offering, its MSP product line delivers mission-critical communications services that customers need to complement their as-a-service applications, such as managed network security, managed SD-WAN, managed network access, monitoring, etc. These MSP services are built upon a highly integrated, end-to-end managed network, backed up by an expert 24/7 network engineering team. Sam Elphick named as finalist in annual Young Professionals Awards Lex Business Director, Sam Elphick, has been shortlisted at this year’s North West Young Professionals Awards. Elphick is in the category of Young Digital + Tech Professional , up against four other finalists from Beyond Law Group, Platinum Live, D&D London and Majoris. The Insider awards showcases the range of young professional talent across the region, recognising the impact of the North West’s growing talent pool. CCS rebrands as Aurora Managed print and ICT provider, Corona Corporate Solutions (CCS), has rebranded as Aurora with immediate effect. The company has relaunched with new values, new differentiation and new propositions. Specifically, Aurora is launching a new solution to assist customers with home workers and a new range of service packages. CEO Andy Moffitt, said: “We are transforming to become more relevant to the changed world we find ourselves in. Whilst we remain proud of everything we achieved as CCS, we are incredibly excited about our future as Aurora.” Rackspace Technology and Cohesity partner Rackspace Technology, an end-to-end, multi-cloud technology solutions company, has announced a strategic partnership with next-gen data management company Cohesity, to deliver multi-cloud managed backup and recovery solutions for Rackspace Technology customers globally. Under the partnership, Rackspace Technology will offer customers Rackspace Data Protection, a high-performance, software-defined CohesityPowered backup and recovery service that delivers cyber resilient managed backup and recovery across VMware-based clouds. “The partnership with Cohesity gives our customers access to a proven, robust data protection solution that eliminates legacy backup silos and provides comprehensive protection against the array of rising data threats they are facing, including ransomware,” said Josh Prewitt, Chief Product Officer at Rackspace Technology. “Customers can now manage and control data recovery from a single source, more efficiently store data, and eliminate potentially costly disruptions.” 01732 759725 6 2 0 2 2 Sam Elphick

BULLETIN Tech Data launches Embrace Tech Data has launched Embrace, a business resource group (BRG) focused on diversity, equity and inclusion and dedicated to ensuring that people of all races, religions and cultures feel welcome and comfortable, and represented within the company. David Watts, Managing Director, UK and Ireland, said: “Tech Data is committed to maintaining a culture that celebrates diversity, equity, and inclusion and we are really looking forward to getting Embrace underway and seeing how it can make a positive difference, not only for those employees who belong to racial, cultural, or religious minorities, but also for everyone in the UK and Ireland organisation.” Midwich raises £45k for charity partner Midwich employees have raised £45,058 for their mental health charity partner, Norfolk and Waveney Mind. Through its fundraising efforts over the past 10 years, Midwich has raised in the region of £200,000 for worthwhile local and national charities that have positively impacted the lives of thousands of people up and down the country. Midwich’s employees voted Norfolk and Waveney Mind as their chosen charity in 2020 and over the past two years, have raised money through several different initiatives including their annual quiz, festive raffle, and physical activity challenges. As well as donating funds, Midwich employees have volunteered more than 100 hours to the Mind charity shop and donated 315kg of worthwhile items. Alex Wiseman, Partnerships Manager, Norfolk and Waveney Mind, said: “As Norfolk and Waveney’s leading mental health charity, we supported circa 29,000 local people last year through our wide range of services and support programmes. We couldn’t continue to do what we do without the help of our corporate partners and can’t thank Midwich’s employees enough for their incredible support over the past two years.” 60-day free trial offer SYNAXON UK has announced that the full range of online capabilities offered by distribution partner Exertis are now available on its EGIS stock and availability platform, enabling resellers to see their personalised prices and manage details of their orders, including live order tracking and RMAs. At the same time, the company is announcing extended 60-day trials of EGIS for new partners. Resellers can register for the platform to check on current availability and pricing, and place and manage their orders with more than 40 distributor partners that provide live data feeds for the platform. Managing Director Mike Barron, said: “Now that we are providing access to the full capabilities of Exertis, it’s the perfect time for partners to give EGIS a try. The 60-day free trial is a zero-risk offer for them and we will provide full training, so they can really see how EGIS can benefit their business.” EMEA distribution agreement Arrow Electronics has announced an EMEA distribution agreement with networkas-a-service (NaaS) provider Megaport. The agreement makes Megaport’s private software defined network platform available to companies in EMEA looking to modernise their networks and accelerate digital transformation. Megaport offers agile networking capabilities that help reduce operating costs and increase speed to market compared to traditional networking solutions. The NaaS platform provides private, scalable, on-demand connectivity to the world’s leading cloud service providers. “After security, cloud optimisation is a top priority for the CTO, and having the best cloud connections to optimise costs is top of mind for most organisations going through digital transformation,” said Alexis Brabant, Vice President of Sales for Arrow’s enterprise computing solutions business in EMEA. “We’re pleased to be working with Megaport to help them expand and deepen their channel relationships.” Cisco EA accreditation Tech Data has become the first distributor accredited to offer Cisco Enterprise Agreements (Cisco EA) through partners in the UK and will be working with Cisco partners to extend the availability and reach of Cisco EAs to more mid-market customers. With immediate effect, Cisco partners will be able to apply to offer EA plans to their customers through Tech Data without having to attain a formal Cisco EA accreditation of their own. Tech Data will manage all the administrative tasks to ensure that the customer is fully registered for their agreement. To become fully authorised as a Cisco EA partner, Tech Data was required to achieve specific technical accreditations across the region. Jon Sawdon, Business Unit Director – Cisco and enterprise networking, at Tech Data, said: “Cisco EAs offer customers simplicity and flexibility and enable them to maximise the value of their investment in Cisco software. The additional resources we have put in place to achieve this accreditation means that our Cisco partners can now offer EAs to their mid-market customers, extending both the value that they provide and the reach of the Cisco EA programme.” PRINTITRESELLER.UK 7 (l-r) Charlottle Catalano (Midwich), Tracey Spillings (Midwich), Holly Mayston (Midwich), Alex Wiseman (Norfolk and Waveney Mind), Lesa Orford (Midwich), Ben Thompson (Midwich) HOW TO ENTER SEE PAGE 22 Alexis Brabant David Watts

BULLETIN Investment partnership PSCo, a specialist LED distributor and trade-only rental company has announced a partnership with Brompton Technology, a manufacturer of LED video processing products for the film, TV, broadcast and live event sectors. Brompton Technology products are paired with Absen LED cabinets to offer PSCo’s rental customers market leading processing solutions for LED video walls for virtual studio creation. The initial £2m investment reflects the current demand for virtual production and broadcast applications and PSCo will take delivery of 300sqm of Brompton-Absen LED cabinets in June 2022. The stock is available now to preorder for customers to buy or rent, on a first come, first served basis. Competitive trade-in options Tech Data is enabling partners to offer their end-user customers even more attractive trade-in options for assured recycling and asset disposal of data centre and infrastructure products. The expanded range of options is the result of new partnership agreements with specialist third-party suppliers. It covers brands such as HPE, IBM, NetApp and other well-known enterprise vendors. Mark Glasspool, Services Director, UK and Ireland, said: “Improving sustainability to move towards net-zero carbon goals is on everyone’s agenda. There is tremendous interest in recycling and re-using of IT equipment and, with the enhanced range of options we are launching, our partners can help their customers even more. “We can work with partners to enable enduser customers to extend the lifecycle of their IT products and find competitive trade-in options when they need to update or refresh their infrastructure. By doing this, partners can get a better return on their investments while moving towards their sustainability goals,” he added. Through its extended partnerships, Tech Data now has more recycling and refurbishment services capacity. All IT equipment – from servers to smartphones – can now be traded in or handed over for safe and sustainable recycling or refurbishment in line with all government and industry standards. Across Europe, Tech Data takes more than 90,000 items for trade-in or refurbishment in an average month. 01732 759725 8 Flex IT acquires demo specialist MKCL Flex IT, one of the largest European specialists in IT lifecycle management, has acquired European demo partner MKCL. The acquisition is part of its ongoing mission to lead the change to a fully circular European market for IT hardware, as well as supporting the company’s strategy to expand its services to both IT channel and IT vendors. CEO Leon Timmermans said: “With the acquisition of MKCL, Flex IT takes another big step forward in its position as a circular service provider for vendors. In addition, it will enable Flex IT to further help organisations realise their sustainability goals by offering circular Lenovo products to the European market. The need for sustainable IT computers and laptops is expected to grow significantly in the coming years. Flex IT wants to support companies in this transition and the acquisition of MKCL helps to make this ambition a reality.” MKCL is a trusted brand in the European IT landscape and will remain active under the MKCL name. Managed virtual desktop solution TD SYNNEX has announced a new managed virtual desktop Click-to-Run solution for businesses looking to offer remote desktop capabilities. The solution deploys an Azure Virtual Desktop (AVD) environment hosted in Microsoft Azure that allows users to access their desktops and applications from anywhere, on any kind of device. “Many organisations don’t have the time or resources to commit to building or deploying full-scale IT infrastructure for new or remote employees, and a virtual desktop solution can help to deliver the flexibility, scalability and cost efficiency businesses need,” said Peter Zonneveld, Vice President of Global Solutions Aggregation, TD SYNNEX. “The addition of new managed features to Azure’s Virtual Desktop reduces set-up time and allows for easy-to-use services that help customers access their work applications and infrastructure from anywhere in the world.” TD SYNNEX’s Managed Azure virtual desktop solution simplifies the process of provisioning, configuring, and deploying a cloud-based virtual desktop, with mapped-out support to meet customer needs for virtual working. The new offering has two options for deployment: A standalone feature which provides a quick deployment for partners that already offer managed services and need a quick AVD environment setup. A managed feature which provides the quick AVD environment setup listed above plus comprehensive 24x7 support and management provided via email, phone and chat; performance monitoring and backup to restore support, efficiently and automatically managed environments while identifying and completing required backup of recurring tasks on AVD; and white-labelled service options including implementation, onboarding, resource monitoring, remediation and patch management services. SecurityScorecard appoints Exclusive Networks Exclusive Networks has been appointed the first pan-EMEA value-added distribution partner for SecurityScorecard, a global leader in cybersecurity ratings. Exclusive will take SecurityScorecard to market through its Ignition Technology arm, a specialist distribution engine for accelerating early stage and scaleup SaaS based cybersecurity vendors. Mark Glasspool Leon Timmermans

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Brother UK partners with EveryonePrint Brother UK has agreed a new partnership with EveryonePrint that will create new opportunities for resellers migrating customer print infrastructure to the cloud. Brother printing devices will now be compatible with EveryonePrint’s Hybrid Cloud Platform (HCP). Andy Johnson, Solutions Alliance Partner Manager and Training Manager, said: “Businesses are moving IT services to the cloud to take advantage of benefits including cost reduction and scalability, while keeping the same level of security as they expect from an on-premise solution. “Ultimately, this new partnership will strengthen the proposition for our reseller partners that provide Brother devices as part of larger multi-vendor fleets, creating a new option to easily integrate our devices with customer print systems under HCP.” 01732 759725 BULLETIN 10 Konica Minolta drives sustainable business Konica Minolta has been awarded a Gold Level Recognition Medal in the EcoVadis sustainability ratings for 2022 in recognition of its sustained and committed focus to sustainable and socially responsible business practices. The company’s achievements in addressing climate change through its supply chain have also been recognised by CDP, an international non-profit organisation working to achieve a sustainable economy, which has named Konica Minolta as a CDP Supplier Engagement Leader. The rankings by the two highly respected independent organisations reflect Konica Minolta’s continuous dedication to sustainability and social responsibility. Rob Ferris, CEO of Konica Minolta Business Solutions (UK) said: “I’m extremely proud of Konica Minolta for being recognised, independently, as a company which demonstrates commitment to sustainable and socially responsible business practices. As innovators in our field, we must lead by example, and continue to operate in a way that not only sees us give back to our community and environment today, but for the future.” Kyocera reignites partnership with Reading FC Kyocera is set to reignite its partnership with Reading FC for its 150th anniversary celebrations. Kyocera was announced as the club’s shirt sponsor in the summer of 2005, the team then went on to experience the most successful season ever by a Championship club, scoring 99 goals and securing promotion to the Premier League sooner than any other team in history. In commemoration of this and Reading FC’s milestone birthday, Kyocera will sponsor the club’s 150th Anniversary Gala Dinner, taking place at the Select Car Leasing Stadium on May 5. CEO Rod Tonna-Barthet, said: “Sponsoring Reading FC for one of the most fruitful seasons in the club’s history is a source of great pride for us at Kyocera, so we’re thrilled to be supporting the club in its 150th anniversary celebrations. “The Gala Dinner promises to be a fantastic occasion where everyone connected with Reading FC can reminisce on the club’s successes, while we’re eagerly anticipating seeing the Kyocera logo on club shirts once again for the legends match. It’s a great programme of events that all attendees will enjoy.” ICON advises on Edale sale Tech-focussed investment bank ICON Corporate Finance has advised on the sale of printing and packaging specialists Edale to Canon Production Printing. The deal highlights the continuing attractiveness of crossborder transactions and is the latest in a string of international deals advised on by ICON. Hampshire-based Edale engineers and manufactures printing and converting solutions for the label and packaging industry, including digital and hybrid presses, carton and label production lines, flatbed die-cutters, and finishing and converting equipment. It has a long history in the flexo label industry and a strong reputation for its web transport and converting solutions for digital label production. Mick Asada, CEO, Canon Production Printing, said: “We’re excited by the enormous potential that will come from far closer co-operation with Edale, working with the existing management team under Managing Director, James Boughton. We’re confident that this will help to realise Canon’s ambition to become a major force for digital innovation in the packaging arena.” Edale Owner and Chairman, Grahame Barker, who will be exiting the business under the buy-out, added: “We’ve experienced a period of exciting growth and I’m delighted that Canon will be the partner for the next stage of Edale’s development.” Strategic partnership Avaya and Alcatel-Lucent Enterprise (ALE) have announced a strategic partnership that extends the availability of Avaya’s OneCloud CCaaS (Contact Centre as a Service) composable solutions to ALE’s global base of customers while also making ALE’s digital networking solutions available on a global basis to Avaya customers. ALE will offer Avaya OneCloud CCaaS, which provides advanced AI, Identity and Security, Workforce Engagement Management (WEM) and customer service capabilities to its customers. Avaya will offer ALE Digital Age Networking solutions to its customers, covering the full spectrum of enterprise wired and wireless connectivity technologies with advanced cloud platform services, leveraging the latest in IoT analytics, digital workflow, secure mobility, AI for network automation. •

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01732 759725 12 BULLETIN PaperCut named a leader in new IDC report PaperCut has been named a Leader in the IDC MarketScape: ‘Worldwide Print Management Solutions Independent Software 2021 Vendor Assessment’. The IDC MarketScape noted: “Consider PaperCut if you are a small company with limited budget for print management and no or low IT support. Conversely, larger organisations with a diverse set of print management needs should also consider PaperCut.” PaperCut EMEA Regional Director, Steve Holmes said: “To be named as a Leader in this vendor assessment is exciting news. This validates the immense effort our engineers and partners have put in over the past few years.” Kofax Accelerate 2022 Kofax has announced the dates for Kofax Accelerate 2022. Its international series of immersive two-day virtual customer events will take place in the Americas, EMEA and APAC regions from May 9 to 18. Kofax Accelerate will showcase best practices to build agility and competitive advantage into business models, regardless of the global or country level disruptions that are now commonplace. Kofax will also announce the winners of its 2022 Customer Excellence Awards, honouring exceptional customers that have delivered standout achievements with Kofax’s Intelligent Automation Platform. Topics covered at the events will include an update on Kofax’s vision and strategy to help organisations digitally transform their operations; an overview of product roadmaps; success stories from customers leveraging intelligent automation to transform their content intensive workflows as well as demonstrations of Kofax’s latest product releases and a glimpse into the future of intelligent automation. BNP Paribas holds Partner Economic Forum BNP Paribas Leasing Solutions hosted its Partner Economic Forum last month. Held at BNP Paribas’ Central London headquarters, the event recognised the hard work of the leasing and finance industries throughout the coronavirus pandemic and looked forward to a greener, more economically viable future. The forum also marked the launch of the company’s new Green Technology business segment, Tech for Good. The new scheme will give businesses greater opportunities to use leasing to improve their green credentials, including optimising asset efficiency to grow revenue. The Economic Forum event gathered together over 100 key influencers and partners of BNP Paribas Leasing Solutions. Panels highlighted the current economic climate, alongside ESG reporting and sustainability across the leasing finance sector. It also facilitated sector-wide discussions from a range of companies such as Apple, Ricoh Capital, Kyocera and Acer, to share stories and network with industry colleagues. IPIA aims to stimulate print economy with networking events The IPIA will continue to pursue its goal of stimulating the UK print economy through running a series of networking events and special initiatives across 2022. Argentinian steak restaurant, Gaucho, in Birmingham will thus form the backdrop for some ‘beefy’ business opportunities on May 20 when the IPIA hosts its first physical networking event of the year. The full IPIA events programme, consisting historically of some ten events a year, is highly valued by members and sets it apart from other associations. Its virtual Big Breakfast networking events, set up during the pandemic, continues to draw some 60 attendees every month, but the IPIA is thrilled to also be back doing in-person meetings. These events give attendees the chance to not just explore new business, but also discuss best practice and significantly expand their referral network. Plans are being drawn up for the annual national IPIA conference which is expected to take place this September. Details will be announced in due course. More information about the IPIA and its events programme can be found at Ringdale named as a major player Ringdale, the provider of FollowMe, the print management solution for enterprise and government organisations, is named in the Major Players category within the latest IDC MarketScape – IDC MarketScape: Worldwide Print Management Solutions Independent Software 2021 Vendor Assessment. The report assesses print management independent software vendors with wideranging extensive product portfolios to specifically address printing environments on a global scale. The research methodology utilises a rigorous scoring methodology based on both qualitative and quantitative criteria and provides enterprises with the ability to identify vendors with strong offerings and wellintegrated strategies. “Our inclusion attests to the strength of our value proposition for enterprise customers in highly regulated global market sectors that operate under industry-specific compliance and security regulations, such as financial services, healthcare, telecommunication and public services,” said Eric Crump, Director of Strategic Alliances at Ringdale. “With enterprise and government sectors experiencing significant challenges managing an evolving hybrid working environment and responding to a growing cybersecurity threat landscape, it is imperative for business leaders to identify resilient and adaptable technologies that are aligned to their individual and industry specific needs.” Steve Holmes The Convergent Technology Event for IT Resellers & Providers 22 13 September 2022 Business Design Centre, London

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01732 759725 14 BULLETIN Canon extends proCARE programme Canon has extended coverage of its proCARE after-sales service programme for its full large format graphics portfolio to all customers worldwide. Designed for users of the Arizona flatbed and roll-to-roll Colorado, print service providers and print factories can now benefit from maximised uptime and full cost transparency. By providing on-site support with the fastest response times, and with parts, labour and travel time, preventive maintenance and remote support all included, Canon’s customers benefit from the highest return on investment and continuous production uptime at the highest and most consistent output quality. proCARE contracts are available for 36, 48 and 60 months, with the option to extend for 12 or 24 months after the initial contract has ended. Lexmark recognised for driving innovation Lexmark has been named a leader in the IDC MarketScape: Worldwide Cloud MPS Hardcopy 2022 Vendor Assessment. This IDC MarketScape report assesses the market for cloudbased managed print services as well as other cloud-based contractual print service models for both enterprise and SMB. According to the report: “Lexmark is in a strong position to deliver on the promise of the cloud as organisations look to leverage technology to improve print-related business outcomes and reduce on-premises infrastructure. Those elements that make Lexmark a leader in the MPS space, such as investments in IoT printing hardware, security expertise, and a global service delivery platform, all play an important role in the firm’s ability to lead the markets’ transition to print as a service.” Konica Minolta named among Top 100 Global Innovators Clarivate Plc, a UK-based global information service company, has named Konica Minolta among the Top 100 Global Innovators 2022. To create this list, Clarivate uses its own intellectual property and patent data to identify companies and organisations that have met the qualifying criteria of having filed 500 or more patent applications since 2000 and been granted 100 or more patents during the past five years. It then evaluates the identified candidates in terms of four factors – ‘Influence’, ‘Success’, ‘Globalisation’ and ‘Technical Distinctiveness’. Starting from the selection of Top 100 Innovators 2022, Clarivate places greater importance than before on the value of individual inventions in the process of assessing innovativeness. Talent Attraction in the age of unlimited opportunities Recruiting staff can often be one of the biggest challenges companies face. We’ve seen a big shift in recruitment recently, and one of the common themes is the demand for a better work life balance. Employees are also taking into consideration the wider benefits package and work environment of a prospective employer to assess whether it will be a good fit overall, rather than simply looking at whether the salary increase is enough. Have you considered how appealing the package you offer is to candidates? More and more we are having conversations around working hours and holiday entitlement. Matching the statutory holiday entitlement with the additional bank holidays does not seem to be enough of a pull for candidates to leave their existing employer, where they may have built up additional days on top of an already improved package. An extra 2, 3 or 5 days can go a long way to improving the value of your benefits package to employees. 20 Days is the legal minimum, not a perk! Working hours have also come up recently – with 40-hour work weeks less attractive than the 37.5-hours most companies favour, people also are questioning whether there is flexibility within the normal ‘9 to 5’, that’s not to say people aren’t working as hard. It’s more a flexible approach to work hours could be more beneficial in terms of productivity of your staff. We have found candidates who are early birds requesting 7am/8am starts to help them fit around childcare and other commitments – but some people just function better with earlier starts. Is this something that could suit your business? Small changes like this can make all the difference to employee well-being and help you secure staff that are invested in your business too. Advice is available for recruiting in an ever-changing environment. Feel free to pick up to the phone to Max Levenger or Lynsey Arnold on 0333 567 4888. BUSINESS BRIEFING - RECRUITMENT

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01732 759725 16 BULLETIN : PEOPLE ABBYY names Opitz CTO and CPO Scott Opitz has been appointed Chief Technology and Product Officer (CTO and CPO) at intelligent automation company, ABBYY. He is charged with overseeing a 40% increase in research and development investment in 2022. Opitz’s responsibilities include leading the strategy, development and execution of the company’s product and innovation efforts based in Europe and the US, solidifying the company’s commitment to continuous enhancement of its intelligent document processing platform Vantage and process intelligence solution Timeline. Opitz joined ABBYY with the acquisition of TimelinePI in 2019, of which he was co-founder, President and CEO from its inception. Key leadership appointments Ginger Sanfilippo, a former Neo4j VP, has joined TigerGraph as Senior Enterprise Sales Director. In this role, Sanfilippo will lead efforts to support the brand's ongoing market dominance and further develop the company’s position as the definitive graph analytics platform for AI. The company has also announced two key promotions. After leading the America’s sales team, Bobby DeMartino has been promoted to SVP of Worldwide Sales, responsible for all new revenue and partners in the Americas, Asia Pacific, India, China, and EMEA and Tish Looper has been promoted to VP of Customer Success. The team additions and promotions come after TigerGraph wrapped a noteworthy 2021 with compelling corporate and product momentum as well as more than 300% customer growth. Board changes at Exertis Exertis has announced changes to its senior leadership team. Vishal Chhatralia who joined Exertis in 2019, focusing his efforts on developing digital capabilities within Exertis UK, will move into a global role, driving digital transformation across Exertis International. In his new role, Chhatralia will take these capabilities and accelerate the digital journey of the Exertis Group internationally, while also taking on responsibility for Exertis’ own brand portfolio and global vendor account management. He will report into Tim Griffin, Managing Director of DCC Technology. Exertis UK has also announced structural changes. Phill Turner, Global Head of Voice of the Customer, is moving into the position of Chief Experience Officer, reporting to Paul Bryan, Managing Director of Exertis UK. The newly created role is responsible for delivering a seamless customer experience across all stages and touchpoints in the customer journey, helping the business continually achieve greater customer satisfaction and increased efficiencies. Robert Fitzsimons, UK Marketing Director, and Kati Eagle, Purchasing Director, will also now report directly into Bryan. New channel chief joins GoTo GoTo, the recently launched flexible work software company formerly known as LogMeIn, has appointed UCaaS channel veteran Michael Day, as its new Vice President of Partner Sales. Following the recent rebrand, GoTo also announced the new GoTo Partner Network, which Day will now lead in his new role. The enhanced programme includes a greater global focus and more ways for the growing ecosystem of partners to bring in more customers and increase revenue. After an onboarding and transition period, GoTo’s current head of the Partner Programme, Patrick McCue, will become Vice President of Partner Sales for the LastPass partner programme, which is being spun-off as a standalone cloud security company. Nutanix adds seasoned experts to team Nutanix has named Mandy Dhaliwal as Chief Marketing Officer and Shyam Desirazu as Head of Engineering. Each brings more than two decades of experience building and scaling high performing, mission-driven organisations. They will both report to Rajiv Ramaswami, the Chief Executive Officer at Nutanix. “Both Mandy and Shyam are exceptional leaders with proven technological savvy and unique insight into what it takes to build and drive industry leading solutions that meet the needs of the market,” said Ramaswami. “The addition of Mandy and Shyam to our organisation will be instrumental in driving our vision as Nutanix continues its next phase of growth.” Rankine re-joins Workflo Solutions Workflo Solutions has welcomed David Rankine back into its team as it gears up for further expansion of its core services across the UK. Rankine re-joins the business following a spell as a freelance IT consultant to take on a newly created role – Managed Service Specialist – which sees him have overall responsibility for all managed services activities within the organisation, providing technical expertise to prepare value-add innovation for new and existing platforms, and overseeing complex migrations solutions for Workflo’s 1,000-strong UK-wide client base. His core specialism will be to identify customer needs for operational support, assessments, and to support framework adoption of areas such as managed hosting services, cloud, and infrastructure solutions. Managing Director Michael Field, said: “I’m truly delighted to welcome David back to Workflo Solutions. He is a proven innovator in the managed services space and when he left us last year, we acknowledged his ambitions to set up his own IT consultancy. We’ve seen that today’s business landscape is dominated by advancing technology and many businesses find their own IT resources can struggle to stay current with the latest systems and trends. David is the right person to have on the team to create that buzz for our clients.” Scott Optiz Mandy Dhaliwal Shyam Desirazu David Rankine