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PRINTER APPS
you could integrate multiple
tasks, such as scanning, optical
character recognition and document
distribution, into a single workflow
activated by a one-touch shortcut.
Samsung announced that it
will soon be introducing Dynamic
Workflow Mobile, which will enable
users to build workflows on a mobile
using a simple three-step process –
input, process and output.
SmartScan
Businesses that make use of
Dynamic Workflow will also benefit
from Samsung’s new SmartScan
plug-in, which delivers image
enhancement functions, such as
de-skew, auto rotation, colour-drop
and skip-blank-page. This reduces
the need for manual processing of
scanned documents and makes
sure scanned documents are
delivered to other processes, such
as OCR, as ‘clean’ as possible to
reduce error rates and the need for
manual intervention.
RemoteFax
Another interesting new app is
RemoteFax. This completely server-
less network fax solution has the
potential to save money by reducing
the need for multiple dedicated fax
lines or servers. Effectively, it adds
a fax capability to a network MFP
that would normally only be able to
print, scan or copy. The fax is routed
across the network and sent out
via a dedicated fax or MFP with fax
function.
Service and Support
In addition to document processing
and workflow apps, Samsung has
developed apps that in combination
with Samsung’s cloud infrastructure
facilitate device maintenance and
fault fixing to maximise device
uptime and productivity.
At its partner summit Samsung
demonstrated how these could
be used by customers to self-
diagnose and resolve problems;
by maintenance service providers
remotely to identify and fix
problems that a customer can’t
sort out themselves; and by service
providers to ensure that when a
site visit is required, engineers
have the right parts and know
exactly what they must do to fix the
problem.
New apps in this area include:
Remote Call,
a paid for remote
service that connects end users
to service engineers. Users simply
enter a six-digit code to connect
to an engineer and, once the
connection is established, the
service technician can view and
control the MFP and fix any errors
remotely. Every single feature of
the device can be accessed and
controlled remotely as if the service
technician was in front of the
device. A text chat function enables
real-time communication between
the customer and engineer and,
in addition, the engineer can use
the on-screen drawing feature to
mark areas on the Smart UX Center
screen to give detailed guides to
the user.
SPDS (Smart Printer Diagnostic
System).
Last year, Samsung
launched its SPDS smartphone
app, which lets on-site engineers
tap their smartphone on a device
to download service data that can
then be shared with Samsung’s
service platform to get a list of
parts needed to fix the device
and view ‘how to’ videos. With
the launch of Fleet Admin Cloud,
Samsung has now extended SPDS
to service desks so that service
agents can monitor devices
remotely, collect service data, fix
problems remotely and if a service
visit is required ensure engineers
have all the necessary parts and
step-by-step instructions to achieve
a first-time fix.
In addition to these service
apps, Samsung has introduced the
Samsung Smart Security Manager,
which simplifies the monitoring and
application of security settings on
multiple Samsung devices, helping
businesses to protect sensitive data.
The world of work and the world
of print are changing. With its
Android-based app platform and
cloud infrastructure, Samsung’s
printers are well placed to meet
customers’ evolving needs.
com
MPS for minnows
Also announced at its European Partner Summit,
the Samsung Channel MPS Print+ programme
extends the convenience, productivity and cost-
saving benefits of managed print services (MPS)
to small and medium-sized businesses with 1 to 50
devices.
The programme leverages Samsung’s cloud
platform and servicing partnerships to simplify and
automate the delivery of MPS by smaller channel
partners who may not have the in-house expertise
to develop their own MPS proposition.
Samsung’s fully integrated cloud platform, the
Print+ MPS Portal, gives resellers access to all the
tools they need to design, price, propose, contract
and manage an MPS, including automatic supplies
replenishment, maintenance management, billing
and contract management.
Being cloud-based, the solution requires no
capital investment in operations and/or service
infrastructure and is completely scalable, enabling
resellers to offer a ‘no risk’, low cost Samsung MPS
to smaller organisations.
A remote monitoring tool delivers complete
visibility of customers’ print devices, enabling
customers and resellers to monitor and review
device usage and employee printing activity via a
single, secure, user-friendly web portal. Customers
can use the portal to request support, track service
status, view reports and review fleet performance.
All customer account information, pricing, service
data and billing information is securely stored and
processed in the Print+MPS Cloud.
Samsung has won a Buyers Laboratory Inc. (BLI)
Outstanding Achievement in Innovation Award for
the Smart UX Centre on its MFPs. The world’s
first Android-based printing system, The Smart UX
Centre enables users to store, photocopy, print,
edit and transfer documents in any form between
printer, computer and mobile device. In combination
with an app store offering a growing range of low
cost or free apps and widgets, it enables users to
customise and expand their MFP’s functionality,
bringing new opportunities to improve workflow
efficiency and productivity. In June, BLI awarded the
Smart UX Center and Printing App Center a Platinum
rating. BLI’s top rating is given to products that
score highly for Features & Productivity, Usability,
IT Admin & Security, Support & Training, and Value.
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