22 01732 759725 development for us because we have built infrastructure for 40 years. Our disaster recovery is purely infrastructure to replicate what you have somewhere else. We have 50 data centres around the world where you can deploy it, and the moment you deploy you don’t have to worry about protection, because it’s included. That’s simplicity. At the same time, you can deploy it on-premises with the same infrastructure management, the same agent. The whole sovereign movement we have seen lately, where people say, yes, I have infrastructure in the cloud, but I would like to have secondary infrastructure on-premises or just more control is the reason we started. There’s another reason why this is very important. If you look at all the AI infrastructure out there, at the big five that control the vast majority of it, the challenge is how do you control this? In April, we launched GenAI Protection for the simple reason that people have no knowledge, no control, no management capabilities and no idea what their employees are doing in AI and no idea if private information is going to be used for model training. That all comes back to not controlling the infrastructure. GenAI puts a layer on top that basically gives you visibility into employees’ use of AI – what tools they are using, how much they are using them, whether they have the right settings, whether they are sharing confidential information. It can also block confidential information from being sent. This is so important because in the future, people will want to own their own infrastructure running an LLM model with local control. With Cyber Frame we can start serving GPU-type infrastructure on premises, letting customers run their own models for training on their own dataset within their company. It’s at a very early stage but the potential market is huge. TR: Has Cyber Frame been well received by partners? JJ: It’s the most successful launch we’ve ever done. We have more than 1,000 partners signed up to the early adopter programme, and two thirds of them are not even Acronis partners. Most that come to us are saying I have two platforms and with Cyber Frame I can do what I do with one. It’s about making sure you have a complete package and don’t have to worry about security after you take infrastructure, because it’s built in and natively integrated. www.acronis.com anywhere between six and 10 days. We now do that in three. The outcome is still the same; we just do it faster. Engineering is probably the best example. When we started using AI for engineering, we saw that people very quickly became more productive, generating not 100 lines of code, let’s say, but 150. Projects that used to take six months can now be done in four months, allowing us to launch features and functions faster. This is why it is so important not to use AI to reduce your workforce but to enable you to do more in less time. Our main goal is to use AI to develop new solutions faster and to build the protection customers need more quickly, because adversaries will also be exploiting AI to go faster. TR: How does Cyber Frame fit into your AI-first approach? JJ: Today, infrastructure is a major thing. Everything goes in the cloud and we protect it. You build your cloud infrastructure or you go to a cloud provider and then connect your disaster recovery, your back up, your security, your automation, your management, all those challenges, with one dashboard, one vendor. MSPs like simplicity, they like having things connected and integrated. We try to integrate as much as possible, but over time a lot of our vendors and MSPs have said how can you make this easier for us. Cyber Frame was a natural The biggest opportunity for our MSPs is how they drive their business, because MSPs are some of the most challenged service providers out there. Normally, a service has 30% margin, MSPs take between 10% and 20% margin, so they’re really working on the edge. Alt-Tech in Canada manages 500 endpoints per technician. The MSPs in this room today will, on average, do 200 to 300. So Alt‑Tech already does double the average and in the next 12 to 18 months it expects to reach 1,000 endpoints per technician. Their efficiency will help them win more customers and serve customers better. In a session we ran last week, Alt-Tech said ‘AI, for me, is not about operational efficiency, it’s about making humans human again’. As a human, you can think differently and you can engage on an emotional level with customers that will enable you to assess their business operations and come up with ways in which they could be optimised. That’s true value, not doing the same task over and over again. Small medium businesses are looking for a trustworthy partner, and the people that innovate will have more time to spend with customers and build trusted relationships. TR: How is Acronis using AI to enhance its own operations? JJ: We are doing a couple of things. One is in finance. Normally we close out the month, and then do all our calculations, reporting and so on. That can take Q&A ...continued Acronis also won the Technology Reseller Award for the IT Management Vendor of the Year
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