Q&A of the process, you can add a manual intervention to check things and give the OK to move on. But that will not always be necessary. For example, a recurring problem in the MSP world is poor endpoint performance, usually because a task has taken a lot of resources and just needs to be killed, rebooted or changed. Often a non-technical person will call the MSP who will then look into it. With Cyber Intelligence and Cyber Studio, you can build a workflow with an agent that basically says we’ve seen this before and starts executing automatically without anybody being involved. Action rather than just information. TR: Is it your vision that ultimately a machine will be able to do everything autonomously? JJ: I don’t think machines can do everything. There are still certain things in life today that can’t be done by an agent. When we optimise our processes we’re not trying to reduce costs but to do things faster, because that’s what’s demanded. Twelve months ago we built a three-year roadmap and half of that roadmap will be delivered six to 12 months earlier than we had planned. making another dashboard or a report about the information you have in your company to help you reach a decision. AI should be making the decision for you. If you have AI connected to your core platform and to all your different types of service, it can help you to become more autonomous. That’s what we call Cyber Intelligence. It’s not about the information or the intelligence that you get out of it, it’s the first step to becoming autonomous, because with intelligence you can create an action. If I see that a particular customer has been subject to more spam or more attempted hacks I would normally go to the client with the information and say this is what our intelligence shows, I suggest enhancing your email security or endpoint security to prevent an attack from succeeding. With Cyber Intelligence you don’t have to do that. It will say this is the action I would take based on the information I have. Would you like to execute? And you can click on it, and it executes automatically to make sure that the user is protected straight away. AI Studio lets you define how much control you want. For any step 1,000 agents. They have started creating agents to control agents, because some of the agents were being abusive to each other. If you do not have a really great foundation in place, how do you control that, and how do you manage that, and how do you set the workflow and orchestration in the right way? Another key feature of AI Studio is that we are not trying to close it down. Some vendors say the best way of using our AI is to make sure you use our services. Right now, this is such a large, undefined ecosystem I don’t believe that closing things down will enable you to serve customers in the best possible way. The concept with all our services is to make sure third-party agents or services can be connected to us. We know there are 150,000 to 200,000 MSPs out there and we have 20% of them. The remaining 80% have different technologies and they should not have to give them up but be able to integrate them in some way. That is even more important from an intelligence layer perspective. You hear a lot about how AI will help you make more sense of the data you have and how you operate. I believe AI is not about intelligence. AI is not about continued... Powered by Partnership With Ethernet Flex,the latest addition to our EoFTTP portfolio, get symmetrical, fast full-fibre connectivity and the ability to burst up to 1Gb, at a competitive price point. Plus, reach even further with CityFibre Business FTTP, now available for 4.7m premises UK-wide. Learn more. PXC.co.uk Now Available: CityFibre Ethernet Flex, plus even more Business FTTP
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