Technology Reseller v44

technologyreseller.co.uk 13 BUSINESS BRIEFING t transformation ce Dell Technologies PCaaS The solution that Dell Technologies put forward was PC as a Service (PCaaS). Working with Dell Financial Services (DFS), stakeholders could set a monthly payment plan that was right for the museum. Adds Hinton, “I felt that with flexible financing from DFS, PCaaS was a concept I could easily promote to the museum’s leadership team.” Colleague John Melrose, the museum’s IT project manager for end user compute, identified the advantages of PCaaS straight away. “It was all managed – from imaging to unboxing and having someone onsite to help us deploy. Plus ongoing support.” Hardware related support calls drop 75% After the rollout, tailoring each device to every user’s individual need increased their productivity. “The productivity boost from Dell Technologies PCaaS was clear by the 75% drop in support calls to the help desk,” says Melrose. What’s more, several members of staff swapped out their old Apple devices for Dell Technologies hardware, preferring the performance and looks of the Dell technology. Hinton says, “We had access to a portfolio of devices that met the requirements of all our work personas.” Remote working simplified The refresh enabled the museum to ramp up its working capabilities with staff having reliable, high-performance laptops to use at home. “We would’ve struggled to support home working if we hadn’t had the Dell Technologies PCaaS refresh,” states Hinton. The security built into the devices also gave the museum peace of mind that the network wasn’t at risk. And the flexibility of ProSupport meant that Dell Technologies would find a way to support the devices regardless of whether employees used them onsite or remotely. IT saves the cost of one FTE With the support of Dell Technologies Services, the IT team could refocus one full-time equivalent (FTE) fromdevicemanagement and support to more strategic activities. The redeployment of resource was due to PCaaS offering time-saving services. Melrose says, “Now that Dell Technologies Services oversees management, we get to spend more time with staff, actually being visible.” Richard Hinton Head of Technology Solutions and Enterprise Architecture Planning, Natural History Museum “We liked the transparency of PCaaS and the predictability that it brought to managing our client estate.” “ Richard Hinton Head of Technology Solutions and Enterprise Architecture Planning, Natural History Museum “We would’ve struggled to support home working if we hadn’t had the Dell Technologies PCaaS refresh.” “ Contact Us: [email protected]