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www.datto.co.uk 12 BUSINESS BRIEFING Device management for today’s workplac The Natural History Museum makes a major breakthrough in administering clients — lowering costs and improving productivity with Dell Technologies PCaaS Business needs The Natural History Museum wanted to modernise the way it managed refresh cycles for its 1,400 client devices. Many were ageing and costs were increasing. By adopting Dell Technologies PC as a Service, the museum transformed processes, simplifying lifecycle management and optimising expenses whilst aligning IT disposal with sustainability goals. Business results • Reduced management costs by one redeployed FTE • Improved staff productivity with support tickets down 75% • Simplified lifecycle management, including asset recovery • Protected cash flow liquidity with flexible payments • Freed up time for strategic IT tasks • Helped align IT with museum’s sustainability strategy It’s no wonder The Natural History Museum in London is one of the top 10 museums in the world. Take a tour of the exhibitions inside its iconic building and you’ll feel the awe that’s inspired millions of visitors since its opening in 1881. The museum has some 80 million specimens covering botany, entomology, mineralogy, palaeontology and zoology. Even though many of them are on display, a sizeable proportion remain out of sight, supporting the museum’s earth and life sciences studies. Driving those endeavours are teams of researchers, scientists, students and interns who rely on a mix of desktops, laptops and high- powered workstations to make their breakthroughs. The modernisation goal Over time, it became increasingly challenging for the museum to manage the range of devices in an effective way. Many of the machines were ageing and becoming unreliable, requiring significant upfront investment. The number of help desk tickets were continually increasing, leaving the IT team with even less time to work with third parties on the disposal of old devices in line with the museum’s sustainability goals. Customer Profile Biotechnology & Science | United Kingdom “In my 20 years working in IT, I’d never seen such goodwill and praise as we received after the transition to homeworking and receipt of new computers. This was directly enabled by Dell Technologies PCaaS.” Richard Hinton Head of Technology Solutions and Enterprise Architecture Planning, Natural History Museum “