Technology Reseller - v28

01732 759725 28 VIEW FROM THE CHANNEL drive efficiencies and ultimately provide savings for the public purse. Embarking on a journey to deliver these outcomes is what gets us excited and we’re proud to have been involved in significant transformation projects with some of the key pillars of the public sector. This year, we expect to see further demand from police forces and other emergency services that are exploring how software can enable them to deliver a professional, more compassionate and positive service whilst minimising the overhead on valuable operational resources. We’re also seeing more demand in the ERP space. Increasingly, finance departments in both private and public sector organisations are recognising that legacy systems need replacing. Cloud solutions offer a cost-effective, proven means of adopting RPA (Robotic Process Automation) to reduce the burden of administrative tasks and AI (Artificial Intelligence) and machine learning to unlock valuable strategic insights. Then, there is increasing interest in modern CRM & ERP systems from membership organisations that are looking to grow by offering a more diverse range of services and by improving the member experience. TR: Where is business proving most difficult? AA: I think there’s been a hesitancy to invest in new technology from some SMEs due to the uncertainty around Brexit. However, in our experience, mid-market businesses, corporates and the public sector remain resolutely committed to digital transformation as it’s fundamental to their long-term success. Technology Reseller (TR): How’s business; better or worse than 12 months ago? And how confident are you about the future? Anna Assassa (AA): In our last financial year to August 2109, we almost doubled our turnover to around £8 million, thanks to some significant contract wins in the public sector, particularly central government departments. Since then, we’ve been able to maintain a strong rate of growth and remain optimistic that we will reach £12 million this financial year. Tisski’s ability consistently to deliver fantastic service is down to the quality and effort of our people and our recent growth has been underpinned by an expansion of our team across all areas of the business. We now have over 100 employees and expect to continue hiring for a range of positions over the next six months. We’re as confident as you can be about the future. There’s still a strong appetite among organisations to transform their operations through innovative configurations of Microsoft Dynamics 365 and we have a track record of delivering on time and on budget, as well as building strong, long-term collaborative relationships with our clients. This has been key to our success to date and remains firmly embedded in our ethos and culture. TR: In what areas are you experiencing strongest demand? AA: The public sector continues to be a key area, as there’s a strong mandate to move away from legacy approaches and to harness technology solutions that are proven and can be scaled effectively. We love working with innovative organisations that are looking to enhance service provision, improve citizen engagement, View from the Channel With Anna Assassa, CEO of Tisski Established in 2011, Tisski is a fast growing Microsoft Gold Partner and Microsoft Cloud Solutions Provider with more than 100 employees and annual revenues in excess of £10 million. Specialising in the Dynamics 365 suite, including Finance, Marketing, Power Apps, Power Platform and Azure, Tisski helps organisations improve productivity, efficiency, accuracy, security and customer service through customised CRM, ERP and Business Intelligence implementations. It works with public, private and third sector clients and regularly secures major technology transformation contracts ahead of larger, more established rivals. Clients include British Business Bank, The Institute of Environmental Management, the Health & Safety Executive, the NHS, Department for Transport, Crown Prosecution Service, Department for Education, Department for Environment, Food and Rural Affairs and West Mercia Police. www.tisski.com Increasingly, finance departments in both private and public sector organisations are recognising that legacy systems need replacing