Technology Reseller - v23

technolog y reseller.co.uk 23 COVER STORY ongoing revenue streams that customers are unlikely to change unless something goes seriously wrong. It will help to win new business and to prevent rival suppliers breaking into accounts, keeping customers sticky. If you’re keen to get started, give us a call, we’ll be happy to advise and help you take the plunge.” Putting you in control Many carriers provide billing services in addition to the voice and connectivity services they supply. Some will even let you white-label bills with your own branding. Although this can be an attractive option, Union Street Managing Director Tony Cook believes that managing billing in-house is always the best option. “There are two clear advantages to keeping total control over your billing. First is that an agnostic platform gives you total freedom to work with unlimited suppliers and, by extension, to create the most competitive market offering. Second is that you have the reassurance that all the retaining the maximum level of control over your customer base from the outset.” Free Whitepaper Keen to get going but not sure where to start? Union Street has produced a whitepaper entitled IT Resellers Can Offer Voice & Connectivity Services Simply , which explores the various options and methods for breaking into the communications market. You can request a copy by emailing us at UST@ unionstreet.co.uk. services you are providing to customers are being billed accurately, rather than taking this on trust. “This is highly significant because even with the best will in the world, suppliers don’t always get it right. Last year Union Street’s customer base collectively used aBILLity’s revenue assurance features to identify and reclaim over £3 million of misbilling.” In addition to supplying the aBILLity platform, Union Street offers extensive training and consultancy services to assist resellers with their billing. Cook explains: “We back our products with account management, customer service and consultancy teams that can respond effectively to the needs of our partners. If the prospect of managing billing under your own roof seems a little daunting, our Bureau Service is the perfect solution. Our expert team can manage the preparation, generation and dispatch of bills on your behalf. This can be a great way of getting started quickly whilst To know about the aBILLity application suite and other Union Street services call 020 8614 9090; email [email protected] ; or visit unionstreet.uk.com . Tony Cook aBILLity™ Billing Platform With a customer base of over 600 communication providers and a user community of 3,500, Union Street’s aBILLity billing platform is the most widely deployed solution of its type in the UK. It has been developed over many years to provide a total solution for billing ICT services and revenue analysis. An intuitive and user-friendly web-based interface allows users to easily manage services from anywhere with an Internet connection. Because aBILLity is supplier-agnostic, resellers can combine services from multiple suppliers to create highly competitive packages and bundles for all types of ICT service, then consolidate all charges into one bill for the customer. As an optional extra, aBILLity can provide an ‘out of the box’ billing portal that gives end users access to their billing information. Analytics and powerful reporting features put your customers in control of costs, building better customer satisfaction and retention. As a fully hosted SaaS solution, aBILLity offers multiple benefits including market-leading performance, data security and availability. There’s no need to buy and maintain servers or to manage security, capacity, data backups or disaster recovery measures. Union Street takes care of everything, allowing you to focus on building your business without distraction.