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IP Telephony
18
Introducing Samsung Hosted
If one site or one system goes down, the
other site automatically takes over without
any break in communication. Data centres
are governed under UK law and cannot be
accessed by third parties.
Mobile integration
Drawing on Samsung’s leadership in
smartphone technology, Samsung Hosted
offers true, no compromise mobile
integration. Customers can use only
smartphones or only desk phones as
their handset of choice, or they can use
both. They can start with desk phones and
later add smartphones and vice versa.
Samsung Hosted supports all deployment
models. When deskphones and Samsung
smartphones are used together, they can
be fully integrated. Incoming calls can
ring on both handsets and calls can be
transferred from one to another in mid-
conversation, with no break in the speech
path.
Full functionality
Samsung Hosted is based on Samsung
Communication Manager (SCM) and unlike
most other hosted solutions provides all
the telephony features you would expect
from an on-premise IP PBX. This extends to
features like busy lamp fields, which show
when others on the system are on a call.
Having exactly the same feature set on
both the on-premise and hosted variations
of SCM gives customers the flexibility to
move to (or from) a hosted solution at
any time, with no loss of functionality.
The phone system, the functionality,
the handsets are all the same; only the
system’s location changes.
Expandable platform
Just like Samsung Communication
Manager, Samsung Hosted provides a
platform for additional functionality, all
hosted in the cloud.
Samsung will soon be adding CTI
functionality that links Samsung Hosted to
a customer’s computer, so that customers
can manage calls via their PC and see who
is calling before picking up the phone.
Later, it will be launching Samsung
Contact Centre as a hosted option, giving
customers the opportunity to streamline
call handling, with automatic call
distribution, skills-based call routing, self-
service options, call monitoring/recording
and automatic diallers.
Compelling proposition
These strengths make Samsung Hosted a
compelling proposition for the wide range
of businesses that stand to benefit from
hosted IP telephony:
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Small and micro businesses with fewer
than 10 employees can acquire big system
features without any capital expenditure;
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Growing businesses can easily add or
remove users;
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Firms, such as solicitors, that have
In response to growing demand from
resellers and end users, Samsung
has launched a hosted version of its
Samsung Communication Manager IP
phone system.
Samsung Hosted combines the
flexibility of a hosted model, with the
functionality and security previously only
available from an on-premise system,
giving resellers a profitable and low
maintenance product to take to market.
Wilfred Wood, senior product manager
at Samsung Electronics UK, said: “Demand
for a Samsung hosted solution has been
growing for some time, but we resisted the
pressure to launch just another ‘me-too’
product. Instead, we took our time creating
a solution that stands out from everything
else on the market and delivers true
Samsung quality.”
He says that Samsung Hosted differs
from other solutions in three important
respects – security, resilience and mobile
integration. At a time of changing working
practices and growing concern about
cyber-attacks and the fragility of many
IT infrastructures (e.g. the recent BA IT
failure), these are key selling points that
will help resellers to stand out in the
market.
Security
Samsung Hosted offers certified security
end-to-end, from the datacentre to the
handset. SIP connections between the
customer’s premises and data centre are
secured and encrypted using TLS and
SRTP protocols. Communications with
the handsets are also secured, without
the need for VPNs or other complex
deployments. This includes Samsung
smartphones, which are protected by the
built-in KNOX security system.
Resilience
Samsung Hosted resides in multiple UK
datacentres certified to a very high level
of security (ISO 27001/2) and geo-
redundancy (CPNI – the Centre for the
Protection of the National Infrastructure).
Samsung Hosted
offers certified
security
end-to-end,
from the
datacentre to
the handset
Samsung’s new hosted IP telephony service meets the growing need
for security, resilience and mobility, while providing resellers with
new opportunities to generate income and protect their margins
EDITOR’S CHOICE AWARD
SAMSUNG HOSTED
