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CONTENT MANAGEMENT
An explosion of content and
information will usher in a ‘post-
ECM’ era by 2020, AIIM claims
in its latest annual report on the
state of the electronic content
management (ECM) industry.
AIIM’s survey of 434 ECM users,
on which the AIIM
ECM Decisions
Industry Watch
report is based,
shows that ECM is mission-critical in
the vast majority of businesses, but
also that it is evolving and expanding
to the point where new approaches
are required.
AIIM President John Mancini
said: “There is no doubt that
organisations still require their
content to be managed properly, but
the term ‘ECM’ is past its prime as
a description of the revolution that
is being driven by mobile, analytics,
cloud and collaborative technologies.
The ECM industry is in need of a
new label and organisations are
desperate for best practices to deal
with the technology disruption that is
occurring.”
The traditional function of ECM
and document management systems
to order, retain, secure and provide
easy (authorised) access to business
documents is still important to
the vast majority of organisations
surveyed by AIIM:
n
Two thirds describe ECM/DM as
mission-critical;
n
One third say their organisation
would suffer serious disruption after
an outage of just one hour; and
n
75% view ECM/DM/RM as
a fundamental part of their
organisation’s information security
regime.
However, the survey also
highlights a growing disconnect
between the needs of the
organisation and the needs of
workers, driven to a great extent
by the adoption of consumer
technologies within the workplace,
which raises some important
questions about ECM usability and
adoption.
n
60% say that gaining user
adoption has been a big problem for
their ECM projects;
n
62% of organisations with a
significant ECM capability say
knowledge workers still rely on file
shares for day-to-day information
access.
Mobile access
Part of the problem lies with
the fragmented nature of ECM
deployments and their incompatibility
with today’s more flexible working
practices, notably the ever increasing
importance of mobile technologies
for creating processing and
accessing documents.
n
52% of survey respondents have
three or more ECM/DM/RM systems,
with 22% using five or more; and
n
39% of organisations have some
degree of mobile access to content
in ECM repositories. However, only
5% have widespread access for staff
and project partners, and less than
20% have app-based comment, edit
and process interaction capability.
Mancini says these findings point
to an industry in transition, driven,
like the broader technology space, by
developments in mobile, analytics,
cloud and collaborative technologies.
“There are still many
organisations that can benefit from
more traditional ECM solutions
that automate document-intensive
processes,” he said. “But there
is also an explosion of content
Electronic content management is evolving to meet new challenges posed
by developments in mobile, analytics, cloud and collaborative working.
ECM: an industry in transition
Continued...
AIIM Forum UK, June 24, 2015
Ibis London Earls Court (ILEC),
London SW6 1UD
Diary Date
Business managers can learn
about the latest developments and
applications of electronic content
management (ECM) at AIIM Forum UK,
taking place in Earls Court on June 24.
The one-day conference boasts an
impressive line-up of speakers and
thought leaders offering their insights
into the new era of information
management, alongside an exhibition
showcasing the latest hardware and
software solutions.
Keynote speakers include John
Mancini, President, AIIM; Doug Miles,
Director of AIIM Market Intelligence;
and Myron Hrycyk, Group CIO of
Severn Trent PLC, who will give a talk
on ‘Information Transformation at
Severn Trent PLC’.
The AIIM Forum UK will explore
the three major disruptive forces that
are accelerating the pace of change:
Cloud, Mobile, and the Internet of
Things (IoT). Sessions and speakers
throughout the day will return to this
theme, providing guidance on how best
to manage ECM in 2015 and beyond.
AIIM President John Mancini
said: “There is more content and
information than ever before and
enterprises are struggling to manage
it effectively. The combined impact of
consumerisation, cloud/mobile and
the Internet of Things is ushering in a
new era of information management
and there is a real danger that
organisations are drowning in
the information chaos. ECM is an
industry in transition and at the
AIIM Forum UK we are going to be
exploring how best to approach the
transition to a new era of ECM.”
In addition to keynote addresses,
throughout the day there will be
a number of deep dive sessions,
providing the 100s of information
and content professionals in
attendance with the tools and
best practice expertise to help
them address the rapidly changing
information management
landscape.
Twitter: @AIIMForumUK2015
Turn the page
to find out why
you should
attend
AIIM President
John Mancini
