01732 759725 44 on a tray is an open invitation for a data leak. We solve this with secure print release. This requires employees to authenticate themselves at the device – via a PIN, badge, or mobile app – before the job is released. If the user isn’t physically standing at the printer, the document doesn’t print. For any organisation handling sensitive information, we recommend this as standard practice. We also tighten controls around specific workflows. By using rolebased access, we ensure only the right people can access sensitive functions. Where needed, we add document traceability, which builds a culture of internal accountability. John Green: A lot of the time breaches happen because people are busy. Documents get left on trays, shared devices are left open, and that’s where the risk creeps in. To bring it all together, take a practical approach by providing features like secure print release, so nothing is printed until the user is physically standing at the machine, and making sure devices are set up properly from the start. However, just as important is getting people to think differently about print. You can put all the right technology in place, but if habits don’t change, the risk will remain. We work with customers to make sure everything is covered. Paul Kamlesh: A lot of print-related risks come down to simple mistakes, such as documents left on trays, shared devices being too open, or users not realising the impact of what they’re doing. We help customers put straightforward controls in place, like offering PaperCut which offers secure print release, so documents are only printed when the user is there to collect them. That alone removes a big part of the risk. Alongside that, we set up user authentication including PIN numbers, swipe cards, and even the biometric options, like finger vein authentication, on some Develop devices, to make sure access is controlled from the start. Putting sensible measures in place that work, especially in busy environments like schools or shared offices, is so important to maintain good basic security. hardened device security, and you end up with a print environment that’s far harder to exploit. David Lees: We see a significant proportion of print-related security incidents originating from human behaviour rather than sophisticated attacks, which is why our approach, delivered through our managed print and IT services, combines technology, process, and education. We deploy secure release printing solutions, ensuring documents are only released when the authorised user authenticates at the device. This significantly reduces the risk of sensitive information being left unattended on output trays. From a device perspective, we implement secure configuration, access controls, firmware updates, and encryption to protect against both internal misuse and external exploitation. We also integrate print environments with customer identity platforms such as Active Directory and multi-factor authentication, ensuring consistent user verification across systems. Our IT division reinforces this with wider endpoint security, monitoring, and incident response capabilities, while also supporting end-user awareness training to reduce risk caused by simple human error. Daniel Maddox: Human error is the most common cause of a breach. A confidential document left uncollected how they move through the business, and where they are stored. That allows us to remove unnecessary steps, reduce duplication and introduce controls that limit exposure. Education also plays a role. Our project teams work closely with customers during implementation, walking them through best practice and helping embed the right behaviours alongside the technology. Users do not need to become security experts, but they do need to understand the impact of everyday actions. When that is supported by the right technology and policy, the risk reduces significantly. Daniel Gilbert: We’re spending a lot of time tightening both the tech and the habits around printing. If the customer doesn’t request it first, we make sure to suggest as many fail safes as possible during our sales discovery process. Secure release printing has the biggest uptake where documents only appear when the right person is stood at the device – which also reduces waste too! We’re also helping customers cut down the amount of sensitive paper in circulation altogether by digitising key processes and introducing approval workflows, which often reduces paper usage by a significant amount and lowers the overall risk by the same margin. Add in automated redaction capabilities, encrypted print paths and VOX POP …continued David Lees Daniel Maddox
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