Month in Numbers
        
        
          The average UK worker spends 2.5 days
        
        
          a week working remotely, according
        
        
          to a report by TeamViewer, a provider
        
        
          of remote control and online meeting
        
        
          software.
        
        
          The End of Nine-to-Five
        
        
          report
        
        
          reveals that 82% of workers say working
        
        
          flexibly/remotely makes them more
        
        
          effective in their job.
        
        
          Companies are failing to harness threat
        
        
          monitoring systems and data analytics
        
        
          to catch fraudsters, claims KPMG. Its
        
        
          research shows that at a time when
        
        
          effective data analytics can be used
        
        
          to understand patterns of behaviour
        
        
          and so detect fraudulent activity, just
        
        
          3% of frudsters are caught in this
        
        
          way. Instead, 44% are still caught as
        
        
          a result of a tip-off or whistleblowing
        
        
          hotline, with a further 24% detected
        
        
          accidentally. According to KPMG, the
        
        
          average fraudster is male, aged 36 to
        
        
          55, holds a senior role in the company
        
        
          and has worked there for at least six
        
        
          years. The most common ‘white collar’
        
        
          fraud is the misappropriation of assets
        
        
          – embezzlement and procurement
        
        
          fraud – committed by 47% of fraudsters
        
        
          investigated by KPMG.
        
        
          The average small business owner spends
        
        
          33 hours or four days per month battling
        
        
          red tape, according to the Federation
        
        
          of Small Businesses (FSB). Two thirds
        
        
          of smaller businesses (67%) say the
        
        
          amount of time they spend on business
        
        
          administration and compliance is
        
        
          preventing them from focusing on their
        
        
          business’s primary purpose. For example,
        
        
          the average small business owner spends
        
        
          just 8 hours 50 minutes per month on
        
        
          new business development, one quarter
        
        
          of the time they spend on business
        
        
          administration.
        
        
          CSID, a provider of identity protection
        
        
          technologies, says Citizens Advice could
        
        
          have a role to play in raising awareness
        
        
          of identity fraud, following a survey
        
        
          which highlighted low awareness of
        
        
          official sources of advice.While 88% of
        
        
          UK adults know of Citizens Advice, just
        
        
          16% and 13% know of Action Fraud and
        
        
          Get SafeOnline.org.
        
        
          Twitter claims that more than one third
        
        
          (35%) of UK users use the platform for
        
        
          professional purposes. Almost two thirds
        
        
          (62%) use it to keep up to date with
        
        
          news about companies they like or that
        
        
          they’re interested in working for.
        
        
          The majority of UK organisations (89%)
        
        
          feel ‘somewhat’ or ‘more’ vulnerable to
        
        
          both internal and external data security
        
        
          threats. According to the European Edition
        
        
          of the
        
        
          2016 Vormetric Data Threat Report,
        
        
          23% feel ‘very’ or ‘extremely’ vulnerable.
        
        
          The report claims that nearly one in
        
        
          five UK organisations has experienced a
        
        
          breach in the last 12 months.
        
        
          Women in full and part time
        
        
          employment in London work an average
        
        
          of 1,631 hours a year, 75 hours or 10
        
        
          working days more than the female
        
        
          workforce overall, claims online beauty
        
        
          company blow LTD. Counterparts in
        
        
          Scotland work 1,626 hours, 70 more
        
        
          than the rest of the UK, just ahead of
        
        
          working women in the NorthWest who
        
        
          work 1,570 hours a year. Millennials aged
        
        
          22-29 are the hardest working age group,
        
        
          clocking up 1,692 hours a year, 18 days
        
        
          more than other age groups.
        
        
          Small firms are collectively attacked
        
        
          seven million times per year, costing the
        
        
          UK economy an estimated £5.26 billion.
        
        
          The Cyber Resilience: How to protect
        
        
          small firms in the digital economy
        
        
          report
        
        
          by the Federation of Small Businesses
        
        
          argues that small firms are unfairly
        
        
          carrying the cost of cyber crime.
        
        
          Employee theft costs British businesses
        
        
          over £190 million, claims office furniture
        
        
          shop Kit Out My Office. Two thirds of
        
        
          UK office workers say they have stolen
        
        
          The Month in Numbers
        
        
          from their office, 11% of whom admit to
        
        
          stealing personal items from colleagues.
        
        
          Fewer than one in seven of those caught
        
        
          stealing from their workplace has lost
        
        
          their job as a result.
        
        
          Philips Lighting has pledged to sell more
        
        
          than two billion LED light bulbs by 2020
        
        
          and in doing so save energy equivalent
        
        
          to decommissioning 60 medium-sized
        
        
          coal-fired power stations. Philips Lighting
        
        
          made the pledge in support of the Global
        
        
          Lighting Challenge, a campaign to deploy
        
        
          10 billion high efficiency, affordable light
        
        
          bulbs (such as LED) to combat climate
        
        
          change. The campaign was launched
        
        
          last December by the Clean Energy
        
        
          Ministerial at the COP21 UN Climate
        
        
          Change Summit.
        
        
        
          Contactless payments in Europe passed
        
        
          a major milestone in May as Visa Europe
        
        
          announced three billion contactless
        
        
          transactions were made in the previous 12
        
        
          months – almost triple the number made
        
        
          in the same period the previous year.
        
        
          European consumers used their cards 360
        
        
          million times in April alone, making almost
        
        
          140 transactions per second.
        
        
          UK companies are losing £11 billion
        
        
          a year due to poor customer service.
        
        
          Research from NewVoiceMedia, a global
        
        
          provider of cloud technology, reveals that
        
        
          while the number of UK consumers who
        
        
          leave a business due to a bad customer
        
        
          experience has gone down (from 50%
        
        
          to 42%), the main reasons given for
        
        
          leaving remain the same. These include:
        
        
          feeling unappreciated (44%), unhelpful/
        
        
          rude staff (35%), being passed around
        
        
          multiple people (33%), not being able
        
        
          to get answers (27%), being tired of
        
        
          queuing (27%) and not being able to
        
        
          speak to a real person (25%).
        
        
          
            2.5
          
        
        
          
            3
          
        
        
          
            4
          
        
        
          
            13
          
        
        
          
            35
          
        
        
          
            89
          
        
        
          
            1,631
          
        
        
          
            7 million
          
        
        
          
            2 billion
          
        
        
          
            £3 billion
          
        
        
          
            £190 million
          
        
        
          businessinfomag.uk
        
        
          magazine
        
        
          
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