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SMART WAYS TO MANAGE
MULTI-CHANNEL COMMUNICATIONS
REMITTANCE
SMS
INVOICE
01732 759725
magazine
03
IN THIS ISSUE
04
Agenda
Osram lights up the Sistine Chapel
12
Cover Story
Neopost launches free guide to multi-channel
customer communications
15
Document Management
Keys trends in document management and
paperless processes
19
Innovations
The workstation of the future and other
innovations
28
Data storage
Why tape still has a role to play in the age of cloud
31
Wearable Technology
What everyone will be wearing in 2015
32
Energy
James Longley explains how to reduce
office energy costs
34
FlexibleWorking
What are your options?
36
HomeWorking
Anjula Mutanda’s top tips on avoiding distractions at home
38
Mobile Technology
SMEs’ top priorities for investment
39
Dictation
Why it pays to talk more and type less
41
Software
How SDKs speed up the development
of corporate apps
42
Employment Law
David Lester explains what’s on the
cards for 2015
Editor:
James Goulding
0780 308 7228 ·
Advertising Director:
EthanWhite
01732 759725 ·
Publishing Director:
Neil Trim
01732 759725 ·
Group Sales Manager:
Martin Jenner-Hall
07824 552116 ·
Social Media Manager:
John Peters
07711 204011 ·
Kingswood Media Ltd., Amherst House, 22 London Road, Sevenoaks TN13 2BT
Tel: 01732 759725 • Email:
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will be considered upon receipt of a completed and signed reader info card
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companies or residents and @ £75 p.a. for non-UK subscribers.
The opinions expressed by contributors are not necessarily those of the publishers
who cannot accept responsibility for any errors or omissions.
No part of Business Info magazine can be reproduced without the prior permission
of the publisher. © Copyright 2014 Kingswood Media Ltd. ISSN 1464-8814
Design: Sandtiger Media –
FOR THE LATEST INDUSTRY NEWS VISIT:
“ ”
Make 2015 the year of digital
transformation
Happy New Year! Who knows what 2015 will bring? One
thing that seems certain is that more and more businesses
will be accelerating the process of digital transformation.
And with good reason. As we report on page 10, a new study
published by Harvard Business Review Press suggests that
businesses that succeed at digital transformation are on
average 26% more profitable than their industry peers.
As every issue of
Business Info
makes clear, just about every
office activity can be improved by digitisation. In this issue, Stuart
Evans of document management company Invu wages war on
paper and the copier – he calls them ‘ghastly machines’, but they
pay my wages; Maxine Park, founder of DictateNow, extols the
productivity benefits of digital dictation and transcription; while
PurpleWifi’s GavinWheeldon looks at how the even the clothes
on our back are being digitised.
Elsewhere, in this month’s cover story, Neopost, which is
successfully transforming itself from a supplier of mailing
equipment into a customer contact specialist, urges readers to
do the same by embracing rather than ignoring their customers’
communication preferences. Increasingly – though by no means
exclusively – these are digital, mobile and social. For some,
the need to support multi-channel customer communications
could be just what’s needed to kick-start their own digital
transformation.
As all this is going on, some things remain the same, notably our
natural love of light, greenery and good views. The absence of
these from many office environments has been shown to increase
stress levels and destroy productivity (see page 4). One of the
advantages of introducing digital processes and removing paper
from your business is that you can fill the space you save with
break-out areas, office plants, artworks and stimulating lighting –
and look forward to the even greater productivity improvements
as a result.
James Goulding, Editor
,
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