Entry-level DECT headset
The Sennheiser D 10 is an entry-level wireless
DECT headset for the office professional.
Offering connectivity to either a deskphone
or a softphone/PC, it has a full workday talk
time of up to 12 hours and fast charging, with
a 50% charge in just 20 minutes.
Call clarity is ensured with a noise-cancelling
microphone, wideband audio and advanced
Digital Signal Processing incorporating both echo
cancelling and audio equalisation. ActiveGard
technology protects against acoustic shock.
There are three models to choose from: the
D 10 phone for desk phones; the D 10 USB for
UC professionals; and the D 10 USB ML for
professionals using Microsoft Lync.
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Sustainability declarations
Herman Miller is to issue independently verified Environmental Product
Declarations (EPDs) for certain seating products to help customers assess
their environmental qualities and complete applications for sustainability
certifications, such as Leadership in Energy and Environmental Design (LEED).
The EPDs meet the requirements of the BIFMA PCR (Product Category Rule),
which will take effect this year and aims to give quantified environmental
information through a globally recognized system. EPDs are available on
request for the Aeron, Embody, Mirra 2, Celle, Caper, Sayl and Setu chairs.
Find a developer
you can trust
Businesses that have an idea for a mobile
app and need a developer to bring it to life
are being encouraged to post their projects
on AppFutura.com, a workspace that brings
together mobile app developers and potential
customers.
Once a business has chosen a developer,
AppFutura facilitates every aspect of the
partnership including acting as a referee in
case of a dispute; offering technical assistance
throughout the development process; making
developers sign a Non-Disclosure agreement
before discussing a project; protecting your
intellectual property; and guaranteeing you are
the owner of the code provided.
It’s free to create a developer profile or post
a project, and there are over 12,000 developers
using the site now, waiting to be connected with
the right project.
Space saver
PNY Technologies’ pocket-
sized Duo-Link On-The-Go
(OTG) Flash Drive offers easy
file transfers and streaming
between PCs/Macs and
Android mobile devices.
Equipped with USB and micro-
USB connectors, the Duo-Link
OTG enables users to free
up internal memory on their
Android smartphone or tablet.
Alternatively, content can be
stored on the drive itself. It
is available with capacities
of 16GB (£12.99) or 32GB
(£19.99).
Book a meeting room
wherever you are
A cloud-based resource scheduling and
booking system has been developed to meet
the needs of today’s ‘always connected’
mobile workers.
Smartway2 lets users book meeting rooms,
desks and other resources through on-premise
touch-screen panels or remotely via an app for
Android, iOS andWindows Mobile devices.
When attendees turn-up for a meeting,
they can check-in at a panel using password
authentication, NFC Tags, QR code scans,
Bluetooth and even facial recognition.
Nigel Reading, director of Smartway2 Limited,
said: “As organisations strive to lower costs by
decentralising and encouraging flexible working,
there’s been an explosion in the number of
mobile workers.When they need to meet with
their partners or customers, it is essential the
right collaboration resources are available on
the day, without fuss.With Smartway2, we have
brought resource scheduling right up-to-date
by creating a solution based around how people
work and the tools and applications they use
daily.”
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Cloud contact centre boosts
charitable donations
The Canadian Cancer Society in Saskatchewan has
increased charitable donations by 40% since deploying
cloud contact centre technology from NewVoiceMedia.
The ContactWorld omni-channel engagement centre enables
better interactions with supporters, volunteers and other
stakeholders through seamless integration with Salesforce.
For example, the ability of agents to access the wealth of
information in Salesforce about past dealings with supporters
resulted in a 30% uplift in participation retention and a 70%
increase in pledge numbers during this year’s signature Relay
for Life fund-raising event.
Catherine Moore, senior director of strategic engagement
and platform development at Canadian Cancer Society,
Saskatchewan Division, said: “NewVoiceMedia has been a
game-changer for our organisation. Now we are better able
to engage with people to increase the impact of our support,
prevention and advocacy programmes.”
Real-time dashboards and extensive reporting provide
insight into engagement opportunities and visibility of call
volume, duration and success rates, which has enabled the
Society to reduce call queues and abandon rates.
In Brief
Queue reporter
A free crowd-sourcing website and
app has been launched to reduce time
spent queuing at tourist attractions and
on the end of a telephone line.Wait a
Moment analyses wait/queueing times
supplied by UK consumers and reveals
the best and worst times for users to
call banks, phone companies and other
service providers or to visit busy tourist
attractions.
waitamoment.co.uk
Money for old laptops
Sellyourlaptopformore.co.uk (SYLFM)
promises to pay the best prices for
unwanted laptops, MacBooks and
netbooks. The Microsoft-registered
Refurbisher erases and reformats all
drives, before refurbishing laptops for
resale. Laptops that are broken and
can’t be fixed are used for parts. The
site provides instant quotes and issues
payment within 48 hours of receiving a
laptop via pre-paid post.
Employment guidance
ADP, a provider of Human Capital
Management (HCM) solutions, has
launched ADP HR Everywhere to
provide small businesses with advice
on employment law issues such as
redundancy, long-term sickness,
grievance procedures, TUPE, absence
management, maternity leave and
health and safety. Targeted at companies
with up to 149 employees, ADP HR
Everywhere consists of a 24/7 online
portal and an ADP HR Advice Line staffed
by HR professionals and solicitors.
