technologyreseller.co.uk 07 NEWS You ain’t seen nothing yet Data volumes in a typical organisation have increased by 42% over the last 18 months and are projected to rise by more than 700% in the next five years, claims Rubrik Zero Labs in its research report The State of Data Security: The Journey to Secure an Uncertain Future. Recent growth has been driven by big increases in data generated by SaaS and the cloud, up 145% and 73% respectively, compared to data growth of 20% from onpremises systems. The Zero Trust data security company warns that UK businesses are ill-prepared for this data explosion, with 66% of IT and security leaders reporting that current data growth is outpacing their ability to secure data and mitigate risk and 98% already experiencing significant data visibility challenges. https://rubrik.com/zero-labs ······ False positives still a right pain False positives, when systems are flagged as having problems when none exist, have been revealed as the biggest frustration for IT administrators for the second year in a row. In a survey by IT monitoring experts Paessler AG, 40% of IT admins cited this as a frustration (up from 34% last year), ahead of notification noise (34%) and automation challenges (31%). Other frustrations include management reporting (23%), making my work visible (19%) and missing access rights (8%). Martin Hodgson, Director Northern Europe at Paessler AG, said: “IT teams often grapple with recurring challenges, where issues may seem amiss but turn out to be false alarms. This can take a toll on business, incurring costs, downtime and productivity losses. Getting a better understanding of crucial areas that demand attention avoids the fruitless pursuits in search of non-existent problems.” Half (52%) of IT admins in the UK view cloud adoption as their main challenge for the next 2 to 3 years; 45% cite extra pressure to maintain a resilient IT infrastructure in an age of hybrid working and cybercrime; and 18% reference AI. Paessler has announced the launch of the Qbilon observability platform in the UK, following its acquisition of the company a few months ago. Qbilon gives IT staff in medium-sized and large enterprises greater visibility of their IT systems and the interconnections between them by automatically capturing and analysing data and optimising hybrid IT landscapes, thus reducing the time IT teams spend on capturing IT data, troubleshooting and firefighting. www.paessler.com ······ Nine out of 10 CTOs… Nine out of 10 CTOs see technical debt as their biggest challenge heading into 2024, reveals new research by IT services and consulting company STX Next, followed by capacity (68%) and security (62%). The 500 CTOs surveyed for STX Next’s 2023 Global CTO Survey also highlight lack of budget (52%) and employee retention (42%) as major challenges. https://www.stxnext.com/ MSP tools n ConnectWise has announced several enhancements to its suite of cybersecurity management solutions for IT solution providers (TSPs). These include new workflow orchestration and robotic process automation (RPA) capabilities within the ConnectWise SaaS Security workflow engine, enabling cybersecurity engineers to eliminate manual tasks through configurable triggers and actions; enhanced alerting within ConnectWise SIEM solutions to make it clear which incidents are a priority and which are irrelevant, saving investigation and triage time; and expanded SIEM monitoring, alerting and incident response for Microsoft 365 environments with pre-built dashboards offering out-of-the-box event notifications and investigations. n Kaseya is extending its TruPeer programme to MSPs in the UK, Ireland, Benelux, the Nordics and Germany. Combining the benefits of a traditional industry peer group with training and mentoring, the programme has 400 members in the US where it has been running since 2021 and where members typically command an average seat price 20%-30% higher than the industry average. The TruPeer EMEA programme is being run by former MSP and TruPeer member Oliver Mackley. He said: “When I joined the programme as an MSP, it changed my life. We were able to service our clients more strategically. Within 18 months, we had halved the number of support tickets. At the end of the first year, our net profit had grown to 17% (after a fair market salary for both owners) and for the following three years it was well over 20%. I want to share this amazing experience with other MSPs.” n N-able, a provider of RMM, data protection-as-a-service and security solutions for IT service providers, has enhanced its Cove Data Protection platform with an extra layer of protection against data loss for Microsoft Teams, including backup and recovery of teams, members, settings and files. MSPs and internal IT organisations can now manage Microsoft 365 backups and recoveries from the same unified dashboard as servers and workstations, protecting critical data stored in Microsoft 365 Exchange, OneDrive, SharePoint and now Teams with one integrated solution. Backups are fully automated and performed several times a day. More than 6,000 N-able partners utilise Cove Data Protection to help prevent data loss across more than 58,000 customer domains.
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