COVER STORY technologyreseller.co.uk 33 COVER STORY Used by over 700 resellers and MSPs, Union Street’s aBILLity billing platform processes an estimated £1.1 billion of retail billing each year. It is the most widely deployed solution of its type in the UK and provides a complete solution for billing ICT services and revenue analysis. An intuitive and user-friendly web-based interface allows users to easily manage services from anywhere with an internet connection. Because aBILLity is supplier agnostic, resellers can combine services from multiple suppliers to create highly competitive packages and bundles for all types of ICT services, then consolidate all charges into one bill for the end customer. This results in one easy to understand bill per customer for all the services they consume. Clear and consolidated billing is a major selling point for end users and almost as important as cost savings. Best of all, by managing all customer billing with aBILLity, you’ll have maximum visibility of how each customer account is performing. You’ll also gain valuable business intelligence on which services are generating the best returns and upsell opportunities. aBILLity is complemented by a mobile app that provides a highlevel overview of billing activities and access to customer information. During consultations with our user community, one thing that repeatedly came up was a desire for on-demand access to certain information held within aBILLity. Similar to how banking apps allow users to quickly check the balance of their accounts and manage payees, we developed the aBILLity mobile app to provide easy access to contact information, customer data, and management reporting that can give a snapshot of how billing operations are performing. This enables management and directors that may not be directly involved with the billing process to access the information they require from anywhere at any time without the need to access a PC or to contact billing teams. Developed for iOS and Android, the aBILLity app is available to download from the App Store and Play Store respectively. Interested to know more about the customer service trends that inspired Billnow? Prepared by our Product Owner, Samantha Dennahy, this whitepaper highlights research conducted by leading market analysts on how customer expectations are evolving and what changes we can expect to see in the B2B space. Scan the QR code to download your free copy now. Make customer billing simple with aBILLity A handy mobile app Identifying Customer Service Trends Call +44 (0)208 614 9090 Email [email protected] Visit unionstreet.co.uk To find out more about the aBILLity application suite and other Union Street services:
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