Technology Reseller v40

TECHNOLOGY LIVE 2021 ...continued to implement new technology in their businesses. With only one in two planning to address the skills gap in their organisation over the next 12 months, businesses are still going to have to rely on MSPs for that expertise. Add in the big infrastructure changes that are taking place, like the roll-outs of full fibre connectivity and 5G – two technologies that will underpin the UK’s ongoing digital transformation – and even the Openreach analogue and ISDN switch-off, which will force customers with an analogue or ISDN service to move to Voice over IP and SIP services by 2025, and it is not surprising that confidence levels and optimism in the ICT sector remain high. In its latest Channel Confidence Index 2021 , global channel services provider Agilitas IT Solutions gave channel decision-makers an overall confidence score of 7.4 out of a possible 10. This is only slightly lower than the 7.6 recorded in the first Channel Confidence Index in November 2019. Channel Challenges That said, no one expects things to be easy. After all, the ICT channel faces difficulties of its own, such as the impact of hybrid working on sales of traditional products e.g. office print; growing demand for services; the need to broaden your offering as end user organisations seek to reduce the number of suppliers they deal with; skills shortages; the constant security threat to MSP and solution providers’ own operations; compliance requirements; and sustainability. These challenges all need to be addressed. Across the spectrum Technology Live won’t answer all your questions but it is a good place to start. By bringing together vendors from across the IT spectrum, the exhibition and seminar programme provide an ideal forum for resellers and MSPs to explore the different ways in which they can expand their offering, whether through the addition of managed print services, hosted voice, full fibre connectivity, cyber security solutions or anything else. Best of all, you will be able to discuss your needs face- to-face not just with vendors but also with contacts/ competitors/partners facing the same challenges and opportunities as you. Read on to find out about some of the exhibitors you will be able to meet at Technology Live or, for more information, visit . Exhibitor SnapShots Technology Live unites vendors from across the IT spectrum with ambitious channel partners eager to diversify their offerings. For IT resellers and MSPs, hosted telephony represents a lucrative opportunity ahead of the 2025 ISDN switch-off. Here, we provide snapshots of three exhibitors active in the field. To find out about other exhibitors and other technology areas, please visit What will Intelligent Billing/PRD be showing at Technology Live? PRD Technologies will be showcasing its ‘best of breed’ range of Intelligent Billing software: Lite, Lite+, Pro and Bespoke. Intelligent Billing is our market leading, highly automated billing platform to process and bill data for Cloud Solutions Providers, VARs, Telecoms, Print IT and other sectors, at both enterprise and reseller levels. Our scalable cloud-based software range has been developed to accommodate all business levels, with an affordable pricing structure suitable for start-ups and SMEs, through to enterprises and distributors requiring bespoke solutions. Why should resellers/MSPs/distributors engage with Intelligent Billing? Intelligent Billing is feature rich and high in functionality: n Up to 95% reduction in manual processes (according to a CEO of a recent significant implementation). n Highly automated, including API integrations to/from most systems of choice, including marketplace. n Easy to use portal, includes dashboards, management reporting, data analytics and an end customer portal. n Virtually any processing and billing/output requirements can be generated, whether invoices, statements, reports or outputs to third party systems. n Bespoke reporting and invoice styles. n Multi-currency and multi-lingual, including USA tax compliant systems. n White labelling/BoBo (billing on behalf of). n Converged platform for telecoms and Cloud Service Providers. n Near real time data collections and processing. BUSINESS DESIGN CENTRE LONDON : 28 SEPTEMBER 2021 MYPHONES Cut ting edge hosted communications Exhibitors include: Simon Adams, Managing Director