Technology Reseller v39 If you no longer wish to receive Technology Reseller magazine please email your details to [email protected] COMMENT 03 We’re nearly there, or are we? With June 21, a little over a month away, there is still a great deal of uncertainty about the UK roadmap out of lockdown. Will all restrictions on social contact be lifted? Will we be able to go on holiday? Will we be able to attend industry events again? Many in the tech industry (but not all) have done pretty well over the last 15 months. DCC Technology is a case in point, with double-digit rises in operating profit and revenue, thanks in part to the diversity of its offering and specialisms (see page 16). And, with people returning to offices but also continuing to work from home some of the time, many vendors, resellers and MSPs that did well during the first lockdown are looking forward to going back into clients, tieing up loose ends and generally making things ship-shape. Tim Griffin at DCC has seen signs of a bounce in ProAV, with pent-up demand ready to generate a mini-boom, and, as we report on page 38, Jane Craven at EPOS is bullish about the prospects of upgrading headset users to better models, while also kitting out new meeting spaces in offices. On page 26, IGEL’s Simon Townsend makes the interesting point that in this new world of hybrid working, organisations will no longer have separate IT strategies for office-based and mobile work/workers. Instead, with employees moving freely between office, home and third spaces, they will need to have a unified strategy covering all usage scenarios. This, he suggests, is good news for IGEL, which aims to make its OS the de facto standard for accessing VDI and DaaS workspaces. Datto’s Greg Jones is confident that as organisations make these and other changes, they will be looking for a different relationship with MSPs, moving much more to a co-managed IT model, with a greater emphasis on consultancy (see page 18). This speaks to a greater truth, also highlighted by Distology’s Hayley Roberts in her ‘View from the Channel’ (page 24), which is that the channel is in many ways much more about people than technology. With that in mind, please keep September 28 free so that you can attend Technology Live at the Business Design Centre in Islington and press the flesh with peers and colleagues. See the next issue for more details. James Goulding – Editor, [email protected] Technology Reseller is published by Kingswood Media Ltd., 10 Amherst House, 22 London Road, Sevenoaks TN13 2BT • Tel: 01732 759725 Email: [email protected] No part of Technology Reseller can be reproduced without prior written permission of the publisher. © 2021 Kingswood Media Ltd. Design: Sandtiger Media 04 What’s New A selection of the month’s best new products and services 06 Reseller News The ICC Group partners with Vapour on managed services 08 Working Together A round-up of the month’s new distribution agreements 09 Distributor News Synaxon expands managed services offering 16 Interview DCC Technology’s Tim Griffin on the company’s ‘extraordinary results’ 18 Managed Services The opportunities in co-managed IT, according to Datto 20 MSPs New ConnectWise partner programme to focus on cyber-security 24 View from the Channel With Hayley Roberts, CEO of Distology 25 Retail HP extends HP Amplify partner programme to retail partners 26 Cloud Workspaces How IGEL is benefiting from demand for Desktop as a Service 30 Security Third party cyber risk management platform CyberGRX extends partner programme to UK 34 Cyber Security Webroot BrightCloud threat report highlights need for end user security training 38 Collaboration A year of firsts for audio brand EPOS 40 I couldn’t do my job without... Xenios Thrasyvoulou, CEO of PeoplePerHour, picks the six things he couldn’t do his job without 41 People New faces, new places 43 Introducing Gary Saunders, Head of Solutions, The ICC Group v39 · 2021 Comment Register online To receive your regular FREE printed copy of Technology Reseller Magazine simply fill in our online registration form at Read Technology Reseller online, on tablets and smart phones Join us : Follow us @techreselleruk technology-reseller-magazine Editor: James Goulding 07803 087228 · [email protected] Publishing Director, Social Media and Web Editor: Neil Trim 01732 759725 · [email protected] Advertising Director: Ethan White 01732 759725 · [email protected] Group Sales: Martin Jenner-Hall 07824 552116 · [email protected] or [email protected] Art Director: Nick Pledge 07767 615983 · [email protected] Advertising Executive: James Trim 01732 759725 · [email protected] ISSN 2632-9301 (Print) ISSN 2632-931X (Online)