Technology Reseller v33

COVER STORY technologyreseller.co.uk 33 a vendor that can guarantee resilience and stability in uncertain times has become increasingly apparent. TR : What’s next for Union Street? VD: This deal is about supporting ICT resellers and MSPs as they seize growth opportunities with innovative, reliable software that will be continuously updated and delivered with fantastic customer service. The objective is simple – to help partners become bigger, better, and more profitable. Designed to Monetise ICT Services Earlier this year, Union Street relaunched its market leading aBILLity billing platform with an all new web-based user interface. Commenting on its release, Disneur said, “Built from the ground up, our developers seized the opportunity to completely reimagine the platform’s look and feel. Consultations with users at every stage of development ensured that aBILLity’s web client not only looks incredible, it also delivers a smooth and intuitive user journey. The result is a billing system that looks amazing, is highly efficient, provides the unrivalled capabilities aBILLity users have come to expect, and with all the added benefits inherent in a web application. Best of all, it consolidates billing for all services into a single invoice, optimising the end user experience. “As a fully hosted SaaS solution, aBILLity offers multiple benefits including market leading performance, data security, and availability. There’s no need to buy and maintain servers or to manage security, capacity, data backups or disaster recovery measures. Union Street takes care of everything, allowing you to focus on building your business without distraction.” aBILLity Goes Mobile In June, Union Street launched a new mobile app for its aBILLity billing platform. Available for IOS and Android, the aBILLity app can be downloaded from the App Store and Play Store respectively. The app has been designed to complement the core aBILLity platform by providing an overview of billing activities Disneur explains the thinking behind its introduction, “During consultations with our user community, one thing that repeatedly came up was a desire for on demand access to high level billing information. Similar to how banking customers can use an app to quickly check the balance of their accounts and manage payees, we’ve developed our app to provide easy access to contact information, customer data, and management reporting that can give a snapshot of how billing operations are performing.” TR : How has the ongoing pandemic affected your plans? VD: There’s been many lessons learned from the pandemic. We mobilised our teams to work from home within a few days which meant we could maintain service levels throughout without need to furlough any personnel. Other vendors have not weathered the crisis so well. Lockdown has provided time and space for many channel businesses to take a fresh look at their billing operations, whilst also exposing actual or potential vulnerabilities. The importance of choosing To know about the aBILLity application suite and other Union Street services call 020 8614 9090 email [email protected] or visit unionstreet.co.uk SYSTEM OVERVIEW n Supplier agnostic n One bill for all services n + 3,500 users n Scalable from start-up to enterprise We have had a long-term partnership with Union Street and for me the latest mobile app is one of the best things this business has rolled out in the last few years. David J Siegel, HighNet, Managing Director “ ” EDITOR’S CHOICE AWARD UNION STREET: aBILLity app 0