Technology Reseller v33

01732 759725 20 NEWS : VENDORS Russell Lux TelcoSwitch has been recognised as one of the UK’s fastest growing private technology, media and telecoms (TMT) companies, coming in at number 25 on the latest Sunday Times Sage Tech Track 100 , after doubling its year-on-year revenues for three consecutive years. The list compiled by Fast Track and published in The Sunday Times each September ranks Britain’s top 100 private TMT companies according to their sales growth over the last three years. Russell Lux, founder and CEO of TelcoSwitch, said: “This is a very special moment for everyone at TelcoSwitch. We know how strong our platform is, both commercially and in terms of how we support our customers and partners. But to be recognised in such a prestigious list is a key milestone on our journey. In a market where there are a number of very big players, the fact that we’re here, thriving in such uncertain times shows we have something that customers and partners really value.” TelcoSwitch delivers a scalable suite of communications and collaboration services through its CallSwitch hosted telephony platform, also available to channel partners as a fully customisable and white labelled platform, backed up by sales and technical certifications delivered through the TelcoSwitch Academy programme. TelcoSwitch recognised for rapid growth Multi-cloud architecture for contact centres Cloud customer experience and contact centre solutions provider Genesys is making it easier for organisations to build a multi-vendor ecosystem by unveiling the industry’s first native multi-cloud architecture. Developed for Genesys Engage, the architecture supports a variety of cloud platforms (e.g. Genesys Cloud, AWS, Google Cloud and Microsoft Azure), deployment models (private or public cloud, on-premises or hybrid) and management approaches (independently, by Genesys or by a partner such as Accenture, Aria Solutions, Avtex, BT, Cognizant, ConvergeOne, Infosys, NTT LTD or Orange Business Services). Barry O’Sullivan, Executive Vice President and General Manager for Genesys Multicloud Solution, said: “For decades, businesses had to choose between a suite of applications from a single vendor or siloed best-of-breed systems, resulting in an administrative nightmare, high costs and inconsistent customer experiences. With our multi-cloud architecture, we’re partnering with our customers to overcome this challenge. We’re giving enterprises the ultimate freedom to customise and future-proof their contact centre technology and infrastructure so they can deliver unique experiences for every customer.” Organisations can move software applications between different clouds; utilise multiple providers to address varying geographic needs and data sovereignty requirements; and extend their core contact centre solution by integrating applications from other providers, such as voice and chatbots, workforce engagement management, voice and speech recognition. New look Panasonic is introducing a new i-PRO logo to its security cameras in the European market, starting with the newly launched X-Series of network security cameras featuring built in AI capabilities and open SDK for third party application development. The centrepiece of the branding, the Nexus, is made up of a series of nodes representing the raw data that i-PRO solutions capture and which provide the insights on which customers base their actions. https://business.panasonic.co.uk ...continued Business continuity Sungard Availability Services (Sungard AS) is helping UK businesses implement mixed on-site and remote working without compromising security, resilience or compliance by providing flexible access to self-contained suites in a seven-strong network of professional facilities outside major city hubs. Built with business continuity in mind, all sites have hardened infrastructure (with UPS and generators and recovery to an alternative location), PCs, telephones, specialist equipment (e.g. dealing room turrets) and, if required, meeting rooms and canteens. ConnectWise targets cybersecurity ConnectWise is helping technology solutions providers (TSPs) and MSPs improve their cybersecurity expertise with new courses and a two-day virtual conference. Starting at the end of September, the ConnectWise Certify Advanced series of virtual courses will take place every month for a year, with three separate tracks for SECOPS, vCISOs and sales and the chance to interact with cybersecurity instructors and certification teams, industry leaders and like-minded service providers. The playbook and associated courses include a roadmap towards MSP+ certification. On October 14-15, ConnectWise is holding the inaugural IT Nation Secure two-day virtual conference on cybersecurity, which is open to everyone but tailored for TSP employees responsible for delivering secure s ervices to their clients. ConnectWise.com Acquisitons Xero/Waddle Xero has announced the acquisition of Waddle, a cloud-based lending platform that helps small businesses access capital through invoice financing. Founded in Australia in 2014 and a Xero ecosystem partner since 2016, Waddle allows banks and fintechs to lend to small businesses by leveraging their accounting data and automating many of the manual processes involved in invoice financing. Lifesize/Kaptivo Video meetings company Lifesize has expanded its collaboration portfolio with the acquisition of Kaptivo, which connects traditional, physical whiteboards to modern collaboration tools so that participants can brainstorm, teach, plan and draw as if everyone was in the same room. Kaptivo pairs advanced image processing software that eliminates shadows and reflections on the whiteboard with a secure, cloud- based collaboration platform. Coinciding with the acquisition, Lifesize has launched a new Kaptivo-powered digital whiteboard application that provides enhanced capabilities for remote collaboration and instruction within Lifesize video meetings. https://www.lifesize.com/en/advanced- collaboration Hyland/Alfresco Hot on the heels of its acquisition of Another Monday, provider of a feature-rich, end-to-end RPA software solution, content services provider Hyland has announced a definitive agreement to buy Alfresco. Headquartered in Boston, Alfresco has a cloud-native Digital Business Platform that delivers content services that connect, manage and protect organisations’ most c ritical information. Hyland.com