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[email protected] COMMENT 03 Happy New Year! If you are like me – and most of the nation – you will be pleased to see the back of 2019 and will be looking forward to what 2020 will bring. The election result brings the promise of greater stability and certainty, though on what basis it doesn’t pay to look too closely. For the time being, people are feeling remarkably optimistic and if that confidence is misplaced, does it matter? Collective myopia might not be such a bad thing – who’s to say lemmings don’t die happy? The IT channel is full of confident, optimistic people, which is one of the things that makes it such a great industry to be part of. Resellers and MSPs, even in the recent uncertain climate, have remained upbeat, as the latest CONTEXT ChannelWatch report reveals (see page 12). It is easy to see why. Just consider all the new technologies that are coming into play – 5G, IoT, AI, machine learning, blockchain etc. – and all the opportunities they present to enterprising resellers, VARs, ISVs and MSPs. The effects these emerging technologies will have on business in 2020 are considered by a cohort of IT experts on pages 28-31. It is not just the technologies of the future that have promise. There is also pent-up demand for more run- on-the-mill IT. A recent survey by Lenovo suggests that many office workers are desperate for new equipment, with 41% of those surveyed complaining that they don’t have the technology to support flexible working and 38% describing IT-related issues, such as long loading times and slow file transfers, as a major distraction. The good news is that more than three quarters of employers surveyed consider it a priority to improve the employee experience at work, which includes giving them the technology they need to do their jobs properly. Let’s hope that greater political certainty is reflected in this year’s IT budgets. James Goulding Editor,
[email protected] [email protected] Technology Reseller is published by Kingswood Media Ltd., Amherst House, 22 London Road, Sevenoaks TN13 2BT • Tel: 01732 759725 Email:
[email protected] www.technologyreseller.co.uk No part of Technology Reseller can be reproduced without prior written permission of the publisher. © 2019 Kingswood Media Ltd. Design: Sandtiger Media www.sandtiger.co.uk 04 What’s New The month’s best new products and services 06 Distributor News Midwich launches portfolio of super-size screens 07 Working Together This month’s round-up of new distribution agreements 10 Tech Trends ICT in the UK today 12 Reseller News Channel optimism grows despite economic headwinds 16 Vendor News LogicMonitor launches IT outage early warning system 19 View from the channel With Nigel Potter, Managing Director of Select Technology 20 Q&A With Tim Weller, CEO of Datto Inc. 24 IT Support Totality Solutions wins trust with Feefo 26 Marketing How to generate more leads with Leadoo 28 Predictions What will be big in 2020? We ask the experts 32 Presentations Prezi launches new video creation tool 36 Collaboration How Microsoft 365 is helping Clifton Coffee Roasters spend more time with customers 38 People New faces, new places 39 I Couldn’t do my Job Without… Matthew Bagwell picks his favourite work items v26 · 2019 technology reseller.co.uk Comment Register online To receive your regular FREE printed copy of Technology Reseller Magazine simply fill in our online registration form at www.technologyreseller.uk/register Read Technology Reseller online, on tablets and smart phones www.technologyreseller.uk Join us : Follow us @techreselleruk www.facebook.com/TechnologyResellerMag technology-reseller-magazine Editor: James Goulding 07803 087228 ·
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