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+44 (0) 20 3301 6000 voiceflex.com Find out more, contact us on [email protected]   FCA WebRTC Enhancing your website with real-time communications    eBECS partners with Formpipe Lasernet eBECS, a DXC Technology Company and Microsoft Gold Partner, has joined the global certified partner network of document output management specialist Formpipe Lasernet. The specialist in total Microsoft Business Solutions designs and delivers lean and agile solutions so that customers in manufacturing, distribution, retail, professional services, financial services and other sectors can digitally transform their businesses, cut complexity and improve customer service. Commenting on its partnership with Formpipe Laserrnet, eBECS UK Sales Director Sam Dharmasiri said: “Document management is a challenge every company struggles with. By combining Formpipe Lasernet’s cloud- ready EOM solution with our skills and expertise in ERP, we help companies make otherwise complex processes simple, efficient and future proof.” Microsoft Gold Partner Formpipe Lasernet’s customer communications solution enables the creation and distribution of perfectly designed, brand rich documents across multiple platforms. www.ebecs.com Jigsaw24 boosts enterprise business with senior hires IT solutions and services provider Jigsaw24 has appointed two strategic hires to boost its enterprise business offering. Former Esteem Sales and Marketing Director Tim Bodill joins the company as Enterprise Business Director, while Paul Scott, previously Technical Sales Director at Viewdata, takes on the role of Enterprise Account Manager. Both will be responsible for educating and helping enterprises deploy and take full advantage of Apple devices within their organisations. www.jigsaw24.com Flawless WiFi for event organisers Ultima, a provider of cloud, IT infrastructure and managed service solutions, has launched the Intelligent Spaces offering network connectivity at indoor and outdoor events. Working in partnership with Aruba, a Hewlett Packard Enterprise company, and using its full end-to-end network hardware, Ultima is able to offer flawless connectivity across wireless, wired and wide-area networks. This enables event organisers to provide (and monetise) a host of services at venues. www.ultima.com Pennine brings voice analytics to call centres Communications, data and networking specialist Pennine has secured a partnership agreement with European artificial intelligence (AI) voice analytics software developer Xdroid. The Xdroid solution detects emotions such as displeasure, happiness and uncertainty and visualises them on a dashboard enabling managers to quickly and easily assess single call, operator and call centre performance. The data can be used to enhance processes and eliminate unnecessary on-hold periods, minimise call times and increase customer satisfaction. Existing users in the finance, insurance and utility sectors report an ROI of 12-24 months. Pennine sales director Steve Watts said: “The Xdroid analytics solution is a game-changer, an immensely powerful and cost-effective performance management tool. Available as a cloud or on-premise solution, it gives both enterprise and SMBs the ability to harness the power of artificial intelligence to refine and enhance their contact centre operations.” technolog y reseller.co.uk 19