18
PRINT.IT
01732 759725
COMPETITION
III. Procurement
10. Who in your business is responsible
for specifying print devices
(please tick any that apply)?
o
Facilities Management
o
IT
o
Procurement
o
Office Manager
o
Department Heads
o
Printer Users Themselves
o
Other
(please specify)
11. How are your devices acquired?
(please tick any that apply)
o
Lease
o
Outright Purchase
o
As part of a managed print service
o
Other
(please specify)
12. Who is responsible for buying
consumables for printers/MFPs?
(please tick any that apply)
o
Facilities Management
o
IT
o
Procurement
o
Office Manager
o
Department Heads
o
Printer Users Themselves
o
Other
(please specify)
IV. Printing in Your Business
13. Does your company have a policy to
reduce the number of pages printed?
(please tick)
o
Yes
o
No
o
Don’t know
14. If
Yes
, what are the main aims of the
paper reduction strategy?
(please pick the top three, ranked 1 to
3, with 1 being the most important)
__ To save money
__ To shrink your organisation’s carbon
footprint
__ To save space taken up by paper filing
__ To reduce paper circulating around
the business
__ To digitise and speed up business
processes
15. Is printing in your organisation
monitored and controlled?
(please tick)
o
Yes, for everyone
o
Yes, for specific departments/
individuals
o
No
16. What print tools are used to control
printing or reduce print costs/paper
use in your organisation?
(please tick any that apply)
o
Default two-sided (duplex) printing
o
Default B&W printing to control
colour print costs
o
User authentication to monitor usage
o
Print quotas for user/department
o
Print restrictions by user/department
(e.g. limited access to colour)
o
Print restrictions by application (e.g.
no printing of email)
o
Accounting & charge back to
department or client
o
Secure print & pull printing
o
Rules-based routing of print jobs to
most efficient device
17. In the last 18 months, roughly
what change has there been in the
number of pages printed in your
organisation?
(please tick)
o
Up 1-10%
o
Down 1-10%
o
Up 11-20%
o
Down 11-20%
o
Up 21-30%
o
Down 21-30%
o
Up >30%
o
Down >30%
o
Don’t know
18. In the last 18 months, roughly how
have print costs changed in your
organisation?
(please tick)
o
Up 1-10%
o
Down 1-10%
o
Up 11-20%
o
Down 11-20%
o
Up 21-30%
o
Down 21-30%
o
Up >30%
o
Down >30%
o
Don’t know
V. Managed Print Services
19. Do you have a managed print
service? A managed print service
(MPS) is where a single supplier
manages an organisation’s print
devices remotely, maintains them,
provides supplies on a just-in-time
basis and optimises the fleet and
document processes to save time
and money.
(please tick)
o
Yes:
(
please go to question 20
)
o
No:
(please go to question 28)
20. If you answered
Yes
to Question 19,
are you on your first MPS contract or
have you had one before?
(please tick)
o
First
o
Second
o
Third
21. If you are on your second or third
MPS contract, did you renew the
contract with the incumbent MPS
supplier?
(please tick)
o
Yes
o
No
22. If
No
, please explain why you
changed MPS provider?
23. Is your MPS enterprise-wide or
limited to a certain department or
location?
(please tick)
o
Enterprise-wide
o
Limited
24. Is your MPS contract directly with
a manufacturer (e.g. Canon or
Lexmark), with a reseller delivering
a manufacturer’s programme or with
an independent MPS supplier?
(please tick)
o
Manufacturer
o
Dealer with vendor programme
o
Independent dealer
25. What were your main reasons for
implementing an MPS?
(please pick your top five and rank
them in order of importance with
1 being the most important)
__ To gain visibility of print activity
__ To cut print costs
__ To reduce paper use
__ To shrink carbon footprint
__ To modernise the fleet
__ To improve reliability
__ To reduce the admin burden
__ To ease support burden for IT staff
__ To improve security
__ To streamline document processes
__ Other
(please specify)
26. Has the MPS delivered all you had
hoped for?
(please tick)
o
Yes
o
No
(please explain where it came up
short)
27. Based on your experience, would
you recommend an MPS to others?
(please tick)
o
Yes
o
No
Please go to question 31.
28. If you answered
No
to question 19,
have you ever had a managed print
service?
(please tick)
o
Yes
o
No
29. If
Yes
, why do you no longer have
one?
(please tick any that apply)
o
The MPS was implemented for a
specific purpose – now achieved.
o
The MPS did not deliver the cost
savings promised.
o
The MPS did not deliver the
efficiency/productivity gains promised.
o
The MPS provider didn’t understand
the needs of our business.
o
The MPS ended up costing more
than we thought it would.
o
It was just an excuse for the MPS
provider to sell more solutions.
o
Other
(please specify)
...continued
