Managed.IT - issue 60

Editor's Comment 2
What's New: A selection of the best new products and services 4
Bulletin: Eco award for the UK's first carbon-free battery collection service 6
Cyber Security: Why the time is right for automated digital risk protection 8
Collaboration: How to project a more professional image over Zoom and Teams 10
IT: Why Experience level Agreements are replacing SLAs in IT service management 12
Cover Story: ISL delivering service excellence 15
Business Briefing: We test out Panasonic's new award winning PressIT, simple to use, versatile AV tool for business presentations 17
Data Capture: Ibml's new three-in-one cloud native data capture solution 18
Opinion: Ashley Keil explains how AI is transforming document processing 20
Sustainability: Why it pays to choose inkjet printers 22
Asset Management: Sherry Irwin outlines the role of IT Asset Management in post-COVID recovery 24
HR: Three Apogee leaders describe their experiences as women in tech 24
Managed Services: How MSPs can help SMBs face the future with confidence 26
IT Sourcing: How IT sourcing specialists can tip the balance in your favour when negotiating with vendors 28
I couldn't do my job without... Caroline Gleeson, CEO of recruitment software company Occupop, list her five favourite work tools 30
Managed.IT Trusted 30