businessinfomag.uk magazine 22 MEETINGS Founder Sebastian Szczesniak. “After more than 20 years in the support industry, one thing has become clear: we’re all looking for the same thing: a trusted partner – someone who’s always ready to help, whether it’s with a quick tip or a comprehensive solution. That’s why Solvertec was founded. It’s not just about audio-visual or video conferencing support. Plenty of companies excel at selling dreams; what sets Solvertec apart is our commitment to delivering real, practical value.” Szczesniak says that the pressure on customers to minimise costs and get maximum value from any expenditure is driving a big increase in demand for on-site audits. “These make great sense because they allow customers to identify if it’s worth spending money to upgrade systems or if it’s better to utilise existing equipment in a more efficient way, often with more understanding and product knowledge,” he said. When it comes to running and maintaining those installations, he says customers want remote management and support that is truly independent. “Software monitoring solutions used to be brand-specific, but the game is changing. Being vendoragnostic is a big advantage. Customers don’t want engineers going to site, they expect issues to be resolved remotely far quicker than a guy turning up with his tool bag.” He added: “Taking care of customers and understanding their needs is our first priority, but just as important is keeping things simple. Customers don’t want to get involved in problems between manufacturers and installers. They just want things to work. Great service isn’t about avoiding problems, it’s about solving them fast and communicating clearly.” boom.co ecosystem you’re missing a big part of the puzzle, which is something smaller organisations, in our experience, struggle with more than big enterprises. “SMEs have less internal resource due to economies of scale. They don’t have the knowledge and capacity of bigger enterprises with bigger IT departments and bigger budgets. Larger companies can customise service level agreements more easily. For example: What is mission critical? Does it need to be 24/7? There’s a lot of moving parts to consider, from the initial design stage onwards. But the most important question is who do they call when something goes wrong? It’s not always in-house anymore.” Solvertec can fill this gap, adding additional support capability beyond Boom’s standard three-year product warranties (extendable to five years). A trusted partner “Sometimes, all customers need is a bit of advice; other times, it’s a complete solution from start to finish,” explained Solvertec CEO and Video conferencing manufacturer Boom Collaboration has announced a strategic partnership with UK service provider Solvertec, adding an essential new piece to its AV supply proposition. London-based Solvertec specialises in a range of independent support services including preventative maintenance, remote support, site audits to optimise asset investment and performance, plus repairs and technical expertise. The two parties have teamedup for a UK pilot that Boom CoFounder Fredrik Hörnkvist believes has particular value for small and medium-sized businesses. “Our partnership with service specialist Solvertec is about enhancing our value-added customer-centric support ethos by combining remote and on-site support integration,” he said. “A lot of organisations just focus on having a video-enabled meeting room without necessarily thinking about on-site IT support or service-level contracts to maintain that system. When you’re not thinking about the bigger Boom Collaboration is enhancing its customer support proposition through a new partnership with Solvertec The missing piece Boom’s Top 5 AV Trends 1. Simplicity: People expect their video conferencing experiences to be easy, platform-agnostic and ‘plug and go’. 2. BYOM vs In-Room: BYOM deployments are outstripping in-room systems 5:1. Their total cost of ownership is much less and with the latest connectivity hubs customers can have the best of both worlds – the advantages of Bring Your Own Meeting deployments and existing in‑room systems. 3. Interoperability: People no longer wear just a Teams or Zoom badge. It’s all about being vendoragnostic; any device, on any platform, in any room. 4. Certification: Officially certified products are almost always part of an AV and collaboration ecosystem that isn’t certified end-to-end. As meeting rooms become more flexible and more complex in 2026, organisations will prioritise compatibility and real-world performance over strict certification checklists. 5. AI Balance: The use of AI will continue to accelerate, but ‘overspeccing’ is a problem. Often, the newest systems offering every bell and whistle, including multiple cameras and extensive automated controls, come with a higher cost, a steep learning curve and ongoing investment in maintenance, licensing and support. A balance needs to be struck.
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