businessinfomag.uk magazine 32 AUTOMATION I’ve seen it time and again: the relentless pressure SMEs are under to maintain cash flow and maximise working capital, while working with lean finance teams and tight budgets. The good news is automation has evolved, and the latest technologies are radically improving outcomes for these organisations. In this article, I’ll share the practical path to Accounts Receivable (AR) automation, from simple workflows to intelligent, predictive systems, without the bias of salesmanship, but with the urgency this challenge deserves. Draining cash and productivity Receivables management is one of the most persistent pain points for SME finance departments. With payment deadlines slipping and invoice volumes escalating, even the most diligent teams can find themselves locked in a cycle of inefficient manual work: preparing invoices in spreadsheets, managing reminder calendars and chasing down overdue payments through countless emails or calls. This approach isn’t just unsustainable at scale, it’s a direct threat to cash health. Days Sales Outstanding (DSO) creeps ever higher, working capital is trapped in limbo, and the ability to forecast and plan with confidence erodes. Add to this the hidden but significant toll on team morale as staff are weighed down by repetitive, low-value tasks and unable to dedicate time to strategic financial leadership. From bottleneck to breakthrough Accounts receivable automation transforms how businesses get paid. It goes beyond digital invoicing to create an intelligent, end-to-end workflow, from invoice generation to reconciliation. As soon as a sale is logged, the system auto-generates a branded invoice, delivers it via the customer’s preferred channel, and schedules reminders aligned with company policies. Automation tackles the persistent inefficiencies of manual AR processes. Automated reminders and integrated workflows accelerate collections and improve cash flow. Proactive engagement ensures no invoice is overlooked, with escalation rules routing at‑risk accounts to the right team before issues arise. By eliminating repetitive tasks like data entry and error correction, automation reduces operational costs and enables SMEs to scale without expanding headcount. It also lifts team morale, freeing finance staff to resolve exceptions, build customer relationships and contribute strategically. For organisations managing high volumes of documentation, Intelligent Document Processing (IDP) solutions offer a powerful extension to AR automation. By leveraging AI to classify, extract and route invoice data – whether scanned, emailed, or handwritten – IDP eliminates manual entry and ensures that every document is processed accurately and efficiently. This not only accelerates invoice workflows but also reduces errors and improves compliance, especially for SMEs navigating GDPR and audit requirements. Getting started Adopting AR automation doesn’t require a risky, wholesale systems overhaul. Instead, a measured, phased approach yields results while minimising disruption. This should involve six key steps: 1. Evaluate your existing process – Map out current workflows to locate pain points such as manual data entry, missed reminders or slow reconciliation. 2. Set clear objectives – Define specific, measurable goals such as reducing DSO by a certain percentage or freeing up a set number of hours each week. 3. Choose the right solution – Prioritise platforms that integrate seamlessly with your ERP or accounting system, offer robust automation (not just e-invoicing) and provide real-time visibility into AR metrics. 4. Roll out in layers – Start with automating invoice delivery or payment reminders. As confidence grows, expand to include exception handling, escalation rules and intelligent analytics. 5. Invest in people and training – Equip your finance team with the training and support to leverage these new tools fully. And don’t forget to emphasise the shift from manual routines to strategic management. 6. Monitor, measure, refine – Use dashboard insights to track performance against your KPIs, and fine-tune workflows to maximise results. Future-proof your finance function The pace and complexity of business today requires more than incremental improvements. It demands a rethink of what finance teams can achieve. Done right, AR automation offers a rare win-win: strengthened cash flow and happier, more productive finance professionals, all without increasing headcount. Adopting accounts receivable automation is no longer just about efficiency, it’s about future-proofing your SME and giving your team the time, tools and data to act with agility. For finance leaders facing down ever-changing risks and opportunities, the question isn’t if, but how soon your own AR transformation will begin. www.docuware.com Driving SME growth through Accounts Receivable automation By Marcin Pichur, Regional Vice President Sales (UK, Spain, Italy, Poland) at DocuWare Marcin Pichur
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