01732 759725 magazine 25 Personalisation at speed As an example of what this might mean in practice, Smith cites the efficiencies Kyocera itself has brought to the management of alerts caused when a member of staff travels abroad with a company smartphone, tablet and/or laptop and neglects to register that they will be logging on from a different region. “When that person logs on in Germany, the SOC is flooded with alerts because their mobile phone, their laptop, their watch are all logging in. Someone consolidates those alerts, has a look on the HR system, but there’s no record of them being abroad because they didn’t register to travel. The next step is to see whether the telemetry on their device reveals where the device is. We’re 20 minutes in now. Next, you’ll have to message the person to find out where they are and, after they’ve apologised for not registering, clear all those alerts down. Or maybe not. If it turns out they are travelling but not in Germany, You’ve got your SIEM, you’ve got your EDR tools, you’ve got the information readily available, you’ve got a SOC operation. What if we were able to leverage the AI capacity that we have and the computational power that is available to all of us today to hyper-automate to the point where you are no longer dependent on manual, lethargic, legacy issues and can create in five minutes an automation that would once have involved months and months of customisation? And what if we could do that with no code‑low code so that someone in marketing could build a workflow or use case with even more structure and framework and reliability and future-proofing than your best analyst? What if you’re able to leverage that hyper‑automation and run a full SOC case management end to end for any issue that comes in, from understanding what it is in real time to actual remediation? This is what Torq does. And that’s why we’ve been growing like wildfire.” have hyper-automation at our core,” he explained. One of the benefits of the Torq Hyperautomation Platform is its ability to automate alert handling and SOC responses at machine speed, which massively reduces threat detection and remediation times and helps address the tech sprawl and alert fatigue experienced by in-house and outsourced SOCs alike. Speaking at the launch of Kyocera Cyber, Usman Gulfaraz, Torq VP of Sales EMEA, argued that the net effect of new cybersecurity tools introduced in recent years – EDR, threat intel, SIEM and SOAR – has been bloated cybersecurity operations that still require significant manual work and time-consuming customisation and integrations. “The reality is that through this amalgamation of technology, we are a lot farther away from an operationally efficient organisation than ever,” he said. “This is where Torq comes in and says ‘You have all the data. CYBERSECURITY continued...
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