1 Title Standfirst THE TECHNOLOGY & WORKPLACE MAGAZINE FOR SMES & PUBLIC SECTOR ORGANISATIONS WWW.BUSINESSINFOMAG.UK ISSUE161 WORKSPACE Logitech introduces haptic feedback for a more immersive experience PAGE 34 CYBERSECURITY Kyocera embraces hyper‑automation in Reading-based SOC PAGE 24 AV Europe’s largest LED check-in screen lands at Edinburgh Airport PAGE 30 Why IP telephony is driving the future of business communication
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01732 759725 magazine 04 Bulletin IT skills shortage impacting nine out of 10 mid-market firms 08 What’s New A selection of the latest IT and workplace products 12 Cover Story Snom explains how IP telephony is driving the future of business communications 14 Authentication British firm exhibits world-first authentication solution fit for today’s hyperconnected world 16 Opinion Why businesses of all sizes should start preparing for the post‑quantum cryptography era 18 Wellbeing How one Lancaster-based accounting firm is helping employees appreciate life’s simple pleasures 20 AI Food labelling specialist moves up a gear with AI-based design software 23 Flexible working UK workers ready to take the fight to employers and resist RTO mandates 24 Cybersecurity Kyocera Cyber brings hyperautomation to Reading-based SOC through partnership with Torq 28 Workplace HP accelerates the future of work 30 AV NuVideo installs Europe’s largest LED check-in screen at Edinburgh Airport 32 Automation Driving SME growth through Accounts Receivable automation 34 Accessories Logitech brings haptic feedback technology to new MX Master mouse for a more immersive experience 03 IN THIS ISSUE: 161 – Q3 Editor: James Goulding 0780 308 7228 · [email protected] Publishing Director, Social Media & Web Editor: Neil Trim 01732 759725 · [email protected] Advertising Director: Ethan White 01732 759725 · [email protected] Advertising Executive: James Trim 01732 759725 · [email protected] Designer: Brian Cloke 07484 288189 · [email protected] Business Info is a controlled circulation magazine. Applications for free copies will be considered upon receipt of a completed and signed reader info card or online form. Business Info is available on subscription @ £40 p.a. to UK companies or residents and @ £75 p.a. for non-UK subscribers. The opinions expressed by contributors are not necessarily those of the publishers who cannot accept responsibility for any errors or omissions. No part of Business Info magazine can be reproduced without the prior permission of the publisher. © Copyright 2025 Kingswood Media Ltd. ISSN 1464-8814 FOR THE LATEST INDUSTRY NEWS VISIT: WWW.BUSINESSINFOMAG.UK Kingswood Media Ltd., 7 Amherst House, 22 London Road, Sevenoaks TN13 2BT · Tel: 01732 759725 • Email: [email protected] BUSINESS INFO GET YOUR FREE COPY To make sure you get every issue FREE, as soon as it is published, just visit www.businessinfomag.uk, click the ‘FREE Registration’ button and add your details to our mailing list. @BinfoMag facebook.com/ BinfoMag If you no longer wish to receive Business Info magazine please email your details to [email protected]
businessinfomag.uk magazine without paying a ransom, with the proportion able to do so doubling from 14% in 2023 to 30% in 2024. Alongside enhanced data recovery capabilities is growing recognition that paying a ransom is no guarantee that data will be recovered. In 2024, 32% of EMEA organisations that paid ransoms were able to recover their data, compared to 54% in 2023. Tim Pfaelzer, Senior Vice President and General Manager EMEA at Veeam, warns that these trends don’t mean the threat from ransomware is over. He said: “Attackers will always adapt. We are seeing some forgo ransomware encryption entirely, instead stealing data to extort money directly or sell it on black markets. For some, financial gain isn’t even the main driver; disruption is. Payments may drop, but it doesn’t mean attacks will. And our data has clearly shown that significant gaps remain in data resilience, leaving organisations vulnerable.” For example, last year only 37% of EMEA organisations had arrangements for alternative infrastructure, meaning that in the event of a site-wide attack 63% of organisations would be unable to recover until the main site was declared clean, which could take weeks. www.veeam.com … Developers optimistic about UK datacentre ambitions despite power concerns Are the UK’s AI data centre investment plans completely unrealistic? Quite possibly, warns specialist grid consultancy Roadnight Taylor. Its Powering Great Britain’s Data Centre Ambitions report highlights a disconnect between the projections of data centre developers and on-the-ground 3. Invest in early detection: implement penetration testing and monitoring to spot breaches sooner. 4. Formalise clear communication plans: provide clarity to employees, customers and partners in the event of disruption or a breach. 5. Ensure continuity, even if systems go down: use backups and manual workarounds as a Plan B. They may feel oldfashioned, but they could save your business in a crisis. www.workflo-solutions.co.uk … Paying a ransom is so 2023 The number of ransomware victims in EMEA choosing to pay a ransom to get their data back is in decline due to improvements in data resilience and changing attitudes towards negotiating with attackers. A comparison of Veeam’s retrospective 2024 and 2025 Ransomware Trends Reports shows that organisations are increasingly recovering data Don’t catch a cold this autumn October marks the start of the winter flu season, which West Lothian-based MSP Workflo Solutions warns can leave organisations under-staffed and more vulnerable to ransomware and phishing attacks. Managing Director Michael Field said: “Every year we see an increase in attacks from October onwards, so this month we’re urging everyone to take proactive steps to stay safe online.” For individuals, these include creating strong passwords, enabling multi-factor authentication, keeping software updated and double-checking before downloading attachments or clicking links within emails. For businesses, Field recommends five steps: 1. Audit your data: understand what you hold and how it flows through your systems. 2. Evaluate supplier risks: ask if your partners’ systems are as secure as your own. BULLETIN 04 Voice clones now indistinguishable from the real thing Anyone who thinks they can distinguish an AI-generated voice from a human one needs to think again. A recent study by Queen Mary University of London (Voice clones sound realistic but not (yet) hyperrealistic, published in PLOS One) found that voice cloning technology has advanced to such an extent that the average listener is unable to recognise when they are listening to a deepfake voice. Participants in the study found AI‑generated voices to be more dominant than human voices and, in some cases, more trustworthy as well, with serious implications for ethics, copyright and security and the risk of misinformation, fraud and impersonation. Dr Nadine Lavan, Senior Lecturer in Psychology, who co-led the study, said: “We’ve all spoken to Alexa or Siri or had our calls taken by automated customer service systems. Those things don’t quite sound like real human voices, but it was only a matter of time until AI technology began to produce naturalistic, humansounding speech. Our study shows that this time has come.” She points out that it is not just the quality of clones that is concerning but the ease and speed with which her team was able to create clones of real voices using commercially available software. “The process required minimal expertise, only a few minutes of voice recordings, and almost no money,” she said. “It just shows how accessible and sophisticated AI voice technology has become.” The study compared real voices with two types of voice generated using AI voice synthesis tools – those ‘cloned’ from voice recordings of real humans and intended to mimic them and those generated from a large voice model with no specific human counterpart. https://journals.plos.org/plosone/ article?id=10.1371/journal.pone.0332692 Michael Field
01732 759725 magazine an additional 100 pods across major UK transport hubs and conference centres over the next 12 months. www.swurf.co … Rio Ferdinand to judge CoCreate pitches Rio Ferdinand OBE and entrepreneur Sara Davies MBE have been announced as judges of Alibaba.com’s CoCreate Pitch competition, taking place during the B2B e-commerce giant’s inaugural sourcing and e-commerce event CoCreate Europe in London on November 14. The competition will see 30 finalists pitch their product ideas live, with $400,000 worth of prizes up for grabs. This includes $200,000 for the winner and up to $20,000 worth of prizes for each of the 10 runners-up. The judging panel will consist of representatives from the UK, Germany, France and the US, including Everette Taylor, CEO of Kickstarter, the official Crowdfunding Partner of CoCreate Pitch 2025. CoCreate 2025 is an opportunity for entrepreneurs, manufacturers and investors to come together to network and learn about Alibaba.com’s b2b e-commerce platform featuring 200 million product listings, 200,000+ verified suppliers, Trade Assurance options and AI-powered tools for automating the whole sourcing process. https://www.alibabacocreate.com/ of on-demand private meeting pods bookable in 30-minute slots. The one-metre-square soundproofed pods operated by SWURF feature private Wifi networks with security-grade encryption, smart LED lighting, air filtration and ergonomic seating. SWURF, founded in 2020 by Nikki Gibson, has pods in over 450 cafés, hotels and coworking hubs and a user-base of 12,000 SWURFERS contributing £1.85 million in revenue to hospitality partners, including Hilton, IHG, Kew Green Hotels and now Edinburgh Airport and Yotel. Following a six-figure investment from private investors (including long-term investor Gareth Williams, co‑founder of Skyscanner), the Scottish Government Techscaler programme and Scottish Enterprise, SWURF plans to deploy realities, with half of industry professionals expecting to be connected to the power grid within one or two years despite the more usual time of three to eight years. This optimism is all the more striking because many of the 50 data centre developers, investors and operators surveyed for the report already have first-hand experience of the difficulties involved in getting connected. These include energy cost and pricing uncertainty (cited by 36%), technical issues during the connection process (32%) and the need for infrastructure upgrades (26%). Roadnight Taylor CEO Hugh Taylor said: “Data centre developers are facing mounting grid connection challenges that can derail even the most promising projects. Those navigating their first large-scale developments often discover too late that grid capacity takes far longer than anticipated, and sometimes years longer than planned.” He added: “The interplay between technical, regulatory and commercial complexities in grid connections creates challenges that most developers underestimate until they’re deep into the process. We’ve seen significant growth in enquiries from clients grappling with these realities, with investors managing stranded capital and development teams wrestling with misaligned timelines and fragmented permitting processes.” Roadknight Taylor claims that half of all projects change location due to cost and connectivity restrictions (with 76% of survey respondents exploring more economically favourable regions, such as Africa and Asia). Even so, 64% of those surveyed believe Britain is on track to become a data centre powerhouse. https://roadknighttaylor.co.uk … At your bleisure Edinburgh Airport and Yotel Edinburgh are addressing the rise of travelling for ‘bleisure’ – where business trips are extended for leisure – and the ‘meetings in motion’ trend with the installation BULLETIN 05 Deepfakes are number one cyber risk Almost three quarters (71%) of UK organisations have experienced a cyberattack in the last twelve months, according to Databarracks’ 2025 Data Health Check – the highest figure recorded since the survey began 18 years ago. One in eight UK businesses (12%) and one in five large organisations (18%) have experienced AI-driven attacks, including deepfakes – synthetic AIgenerated audio, video or imagery powering a new wave of impersonation attacks. Chris Butler, Resilience Director at Databarracks, said: “When we’re working with organisations to run cyber exercises, deepfakes are now front of mind. They’re an emerging threat that most organisations still don’t feel equipped to handle. Exercises are often the first time teams seriously consider how they’d respond – and that’s where the gaps start to show.” The 500 UK decisionmakers surveyed for the report ranked AI-driven attacks, including deepfakes, as the #1 cyber risk and the #1 resilience challenge for the next five years. https://datahealthcheck.databarracks.com/2025 continued...
businessinfomag.uk magazine 6 staying an average of 3.76 years longer than staff in organisations where inclusion is weaker. As ever, the report highlights a disconnect between the claims of leaders and the experience of employees. While 25% of leaders say DEI is fully embedded in their organisation and regularly reported on, only 15% of employees feel the same. Circa half (51%) of those surveyed feel their organisation places too much emphasis on ticking boxes and meeting regulations and not enough on fostering a genuine culture of inclusion. Only slightly fewer (45%) believe DEI initiatives focus too much on external image rather than internal change. https://www.onvero.org.uk/stateof-inclusion-report-2025/ … Booking conflicts Over one third (38%) of UK businesses are losing up to 24 hours of operational time each week due to their continued reliance on outdated workspace management systems ill-suited to today’s flexible, hybrid workforces. Over one quarter (28%) of businesses surveyed by Matrix Booking say that being unable to find space in the office when it’s needed is impacting productivity. This rises to 43% of workers in government and the public sector. More than four out of five businesses (84%) report daily problems with their current booking systems, including overcrowded spaces on peak days (30%), booking conflicts (27%) and a lack of visibility into available desks and meeting rooms (23%). Only 28% believe their current system fully meets their needs. Paul Scott, Chief Technology Officer at Matrix Booking, said: “Flexibility, consistency and inclusivity are no longer nice-tohaves, they’re non-negotiable. Unfortunately, many continue to rely on outdated one-size-fits-all systems that can’t keep up with evolving workforce expectations.” but the best offers now go to those who can drive performance through insight and innovation.” He added: “For employers, this shift means rethinking talent strategy. Developing skills is now as vital as hiring them. Training, leadership mobility and technology literacy are the levers through which firms will attract and retain top performers.” roberthalf.com/gb/en … DEI maturity linked to staff retention and productivity Organisations that embed inclusion into their culture report higher productivity, lower turnover and greater employee happiness than organisations that have a less developed DEI position, claims Onvero, a provider of DEI training and consultancy services. Its inaugural DEI report, State of Inclusion in the UK: From Ambition to Action, reveals that employees in inclusive workplaces report higher productivity levels, with 68% rating productivity as excellent, compared to 27% in organisations where inclusion is weaker. In addition, organisations with mature DEI practices have lower staff turnover, with employees Skills training valued more highly than short-term pay rises The emergence of a talent market in which capability rather than experience is the key to career advancement is causing UK workers to rate skills development more highly than short-term pay rises, reveals new research by Robert Half. In a survey for the international recruitment firm’s latest Salary Guide, 69% of UK employees said they would swap a pay rise for structured learning, certification or digital upskilling. Matt Weston, Senior Managing Director UK & Ireland at Robert Half, said: “The market is now pricing in capability, not tenure. Professionals fluent in data analytics and business intelligence, AI, project leadership, financial strategy and compliance are at the top of employers’ wish lists – and salary bands. What distinguishes these skills is their transferable impact. They create clarity, speed and resilience – attributes every board values in uncertain conditions. Competitive pay still matters, BULLETIN …continued IT skills shortage impacting nine out of 10 mid-market firms More than nine out of 10 mid-market business leaders surveyed for Node4’s Unlocking Growth in the Mid-Market report complain that they are being impacted by the current IT skills shortage. Over half say that it is having a significant impact on their operations, with nearly one in three describing it as the most significant external influence on their organisation’s IT strategy. IT support and help desk roles are the hardest to hire and retain, according to Node 4’s research, followed by data scientists and analysts, then DevOps and software engineers. More than three-quarters of midmarket business leaders are taking steps to address IT skills shortages within their organisations, compared to 20% who are doing nothing. The most popular measures include hiring external consultants or contractors (44%), investing in upskilling and training (43%), increasing use of AI and automation (41%) and expanding partnerships with MSPs (39%). Almost one third (29%) say they are prioritising a reduction in IT headcount or implementing hiring freezes in response to economic pressures. Node4 CEO Richard Moseley said: “Most mid-market organisations intend to hire contractors or consultants to address IT skills shortages. We believe this is a short-term fix while they upskill employees or get to grips with using AI and automation.” He added: “It’s noteworthy that midmarket companies also intend to expand partnerships with MSPs. This will provide short-term support while organisations look to fill individual IT roles and plug skills gaps. However, even after a successful recruitment drive, we believe these trusted IT partners will continue to play a critical role in delivering out-of-hours services. This will include supporting newly recruited employees and relieving the challenges of operational availability.” www.node4.co.uk Richard Moseley
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businessinfomag.uk 08 magazine INNOVATION Red spells protection WatchGuard Technologies has introduced a new generation of Firebox Tabletop Series firewalls for SMEs with key differentiators at both ends of the series. At the top end, the Firebox T185 offers outstanding performance for its category, validated through testing based on the NetSecOPEN standardised methodology. At the entry-level end, the Firebox T115-W combines Wi-Fi 7 and 4GB of RAM helping to reduce performance bottlenecks. Jay Lindenauer, Vice President of Network Security at WatchGuard, said: “We’re combining the increasing value of our founding product, the Firebox, with ongoing platform advancements, like AI‑driven XDR, to ensure that partners and their customers can operate in a faster, more connected world. It’s stronger security, simple management and zero surprises, all packaged in a powerful red box.” WatchGuard.com The perfect assistant DeepL, a provider of AI language tools used by more than 200,000 businesses, is expanding its offering with the launch of a general‑purpose, autonomous AI agent designed to automate repetitive, timeconsuming tasks across sales, HR, marketing, finance and customer support. Currently in beta, the multi‑lingual DeepL Agent operates entirely within each user’s digital environment, responds to natural language commands and carries out complex workflows through existing interfaces using virtual versions of standard tools, like a keyboard, browser and mouse. Stefan Mesken, Chief Scientist at DeepL, said: “Imagine having a super-efficient workplace assistant that understands your needs and can tackle any task you give it. That’s what DeepL Agent does. It’s made to understand you, so that you can just describe the actions you want it to take and it will handle the rest. We’ve also built the agent to learn from existing interactions, so that over time its support will become even more personalised and attuned to each user’s needs and daily workflows.” With multi-level safeguards like task monitoring tools for real‑time oversight, the ability to pause or review actions at any time and options for human-in-the-loop validation and approvals, DeepL Agent gives individual users, admin and managers direct control over its use and outputs. deepl.com/ai-labs Your rugged Copilot Rugged computing expert Getac is building on its best-selling F110 and V110 devices with the launch of upgraded models that harness the power of AI to unlock new levels of productivity in the field. These are the F120, the world’s first fully rugged Copilot+ PC in tablet form, and the V120, an AI-ready fully rugged laptop designed to deliver a premium computing experience in challenging work environments. In addition to their AI capabilities, both new devices feature larger 12.2-inch displays, slimmer and lighter builds, Wi-Fi 7, Bluetooth 5.4, two Thunderbolt 4 ports, hot-swappable batteries, TPM 2.0 and robust MIL-STD-810H/ IP66 certifications. www.getac.com Early warning Object First is extending its Ootbi range of immutable storage appliances for local Veeam backup data with a compact, desktop tower suitable for locations without a traditional data centre, including remote and branch offices, edge environments and small businesses. Giving Veeam users in smaller offices a simpler alternative to complex backup storage solutions, Ootbi Mini is available in capacities of 8, 16 and 24TB and can be acquired on a CapEx or new consumption-based subscription model. In addition, Object First has announced a new Honeypot feature which, with two clicks, deploys a decoy Veeam Backup and Replication (VBR) environment on a securely segmented part of Ootbi to provide early warning of cyberthreats targeting Veeam backups. It has also announced a beta program for Ootbi Fleet Manager, a cloud-based application that allows customers to monitor their Ootbi fleet from a single dashboard. Chris Barr, Technical Director at Ootbi reseller Central Technology, said: “Across the UK, our Veeam customers face growing pressure to secure data across both core and distributed environments. Ootbi Mini opens new opportunities for us to deliver enterprise-grade immutability in a compact design, while the new Honeypot feature provides early warning of ransomware activity.” www.objectfirst.com New applications Sharp NEC Display Solutions Europe is extending the reach of its direct view LED (dvLED) FE3 Series by adding an ultra-fine (0.95mm) pixel pitch module to the existing 1.2mm, 1.5mm and 1.9mm options. The new module is particularly well-suited to close-viewing applications and confined spaces due to its sharp, flicker-free, high-resolution visuals and Flip-Chip IMD technology which reduces energy consumption and heat output by up to 60% compared to standard IMD technology. Likely applications include presentations and video meetings in boardrooms and conference spaces; broadcast studios and control rooms, where clarity and precision are critical; and public information displays in airports, train stations and other high-traffic areas. www.sharpnecdisplays.eu
01732 759725 magazine 09 INNOVATION continued... A flexible alternative Creative ITC, a cloud services provider for the Architecture, Engineering and Construction (AEC) industry, is helping clients tackle demanding workloads with the launch of a virtual desktop solution purpose-built for resource-intensive design and visualisation applications, simulations, 3D rendering and modelling. The Virtual Cloud Desktop Pod (VCDPod) is designed to overcome challenges architects face when working with CPU‑intensive applications such as Enscape, Rhino, Lumion, TwinMotion, Maya, CREO and 3ds Max, which can put a heavy strain on IT infrastructure and require frequent upgrades to expensive CAD workstations. Complementing Creative ITC’s existing managed VDI solution (VDIPod), VCDPod enables architects in any location to use a dedicated laptop, thin client or iPad to log into a virtual cloud desktop giving single tenant access to high-end, dedicated computing resources, including higher clock speeds for demanding workloads and multi-screen capabilities with no image degradation. VCDPod is a fully managed solution with transparent pricing, real-time usage tracking, full data control (including secure local storage to meet compliance, data sovereignty and protection requirements), access to 24/7/365 AEC expert tech support and the ability to scale resources as demands grow, with no workstation or VDI profile upgrades required. https://info.creative-itc.com/en-gb/ vcdpod-virtual-desktop Copilot advice Sharp UK is expanding its IT services offering with new Cyber Security Packages and a Microsoft Copilot Consulting Service. Built around the NIST framework, Sharp’s Cyber Security Packages provide organisations with the fundamental security tools needed to achieve Cyber Essentials and ISO 27001 accreditations, supported by an awardwinning SOC. Features include managed detection and response, remote monitoring and management, dark web monitoring, incident response services, email security, SaaS backup and, for Microsoft-centric customers, centralised M365 security and management. Sharp’s Microsoft Copilot Consulting Services offer customers guidance and support in implementing Microsoft Copilot in alignment with organisational objectives, governance and policies, including tailored training sessions for team members. Simon Jefferies, Director of Technology at Sharp UK, said: “When AI tools are deployed without proper oversight and organisations operate without the minimum levels of cyber security protection in place, sensitive company data, intellectual property theft and compliance violations are very real risks. The goal we have with our new Cyber Security Packages is to simplify the basics of cyber security, ensuring our clients are protected above and beyond just the minimum levels they need. We also want to help organisations adopt and onboard Microsoft Copilot in the most secure, efficient and holistic way for their specific needs.” www.sharp.co.uk Energizer launches first laptop Battery brand Energizer is entering the laptop market with the record-breaking EnergyBook Pro Ultra. Conceived and designed by Avenir Telecom, exclusive worldwide licensee of the Energizer brand for laptops, the EnergyBook Pro Ultra features a 13,000 mAh, 192 Wh lithium-polymer monobloc battery, the largest ever built into a laptop. This enables the EnergyBook Pro Ultra to set a new standard for laptop battery life of up to 28 hours when used for web browsing, office work and video conferencing or 11 hours when used for graphic design, video-editing or gaming. In standby mode, the battery lasts for seven days. The EnergyBook Pro range also includes a 15-inch laptop for professionals on the go, the EnergyBook Pro 15, and a wide format 18-inch model for multimedia applications, the EnergyBook Pro XL 18. Wireless charging UK-based company Krafted has followed up last year’s launch of Connex, a Swiss Army knife-style USB connector hub, with the introduction of the Couch wireless device charger. Available in a choice of three colours (Latte, Deep Blue and Matcha), Couch is designed to fit over the arm of your sofa or favourite armchair and stay there so that instead of having to juggle with cables or reach for wall sockets when your phone needs recharging you just drop it onto the built-in charging pad. An anti-slip silicone ridge ensures Couch stays securely on your sofa arm. Krafted Couch costs £39.99. Kraftedtech.com Silver service Celebrating its 25th anniversary this year, Moneypenny has expanded its range of customer conversation solutions with a new AI Voice Agent that talks naturally with callers, giving businesses more flexibility in how they manage customer conversations and removing the need for callers to navigate complex menus or press buttons for different services. Built and run from centralised architecture at Moneypenny, the virtual assistant can handle multiple inbound calls simultaneously, making it ideal for triaging high call volumes, identifying the caller’s needs, capturing important details, handling queries like opening hours or directions, and, when human involvement is required, transferring calls seamlessly to a Moneypenny personal assistant or directly to the client. www.moneypenny.co.uk
businessinfomag.uk magazine 10 INNOVATION World’s fastest USB hub Cambrionix has launched what it claims is the world’s fastest enterprise multi-port USB hub, bringing greater efficiency and automation to software/app testing, the refurbishment of used devices and the management of large fleets of mobile devices in education, enterprises and retail. Through a combination of Thunderbolt 5 technology and industry-first features like one-click multi-device DFU mode and full remote management, the ThunderSync5-C16 PD provides 7x faster data speeds and 8x faster charging than alternative USB hubs, plus the ability to process up to 96 devices simultaneously through daisychaining. Cambrionix CEO Andy Jones said: “The ThunderSync5-C16PD is hands-down the most innovative solution we’ve ever produced. For our customers, increasing throughput is business critical, and the ThunderSync5‑16PD is a lightning‑fast, ultra-reliable, hyperintelligent game-changer. The ROI is measured in hours vs years.” Meet Max Smart Spaces, the smart building specialist, has developed an agentic AI-driven workplace concierge designed to transform how landlords, asset managers, facility teams, tenants and employees manage and engage with buildings and workplaces. Integrating seamlessly with the cloud-hosted Smart Spaces platform and employee engagement app, Space Agent’s Max persona can respond to text and audio questions relating to buildings and employees’ use of space; automate repetitive tasks (such as booking a desk/meeting room, reserving a parking space or raising an IT ticket); and create stronger communities by recommending communal activities. Dan Drogman, CEO of Smart Spaces, said: “Space Agent extends and elevates our platform by adding an intelligent, conversational layer that removes complexity. With Max, we’re delivering a simple, proactive AI‑based workplace companion that’s not just about managing buildings – it’s about radically changing how people interact with modern commercial office space.” www.smartspaces.app Anniversary MFP Konica Minolta Business Solutions (UK) Ltd is marking the 20th anniversary of its bizhub MFP brand with the launch of a specially configured and specially priced version of the bizhub C361i. Available at a discounted price (for 20 weeks from the start of September), the bizhub C361i Limited Edition comes with a dual-scan document feeder for efficient digitisation, a large-capacity paper tray for uninterrupted workflows, a media sensor for optimal print quality, and integrated i-Options such as OCR for conversion into office formats and antivirus for enhanced security. Michelle Brown, Category Manager – Office at Konica Minolta Business Solutions (UK) Ltd, said: “The C361i has all the hallmarks that have made our bizhub range ubiquitous in UK workplaces over the past 20 years. Unveiled in April last year, as part of our new look i-Series lineup, it has proven to be an instant hit with organisations of all sizes looking for an MFP that combines ease of use and efficiency with high levels of security. We’re really pleased to be able to offer savings plus enhanced benefits on one of our most popular office devices, giving customers even greater value than before.” www.konicaminolta.co.uk/en-gb/ office-printing/office-devices/ bizhub-c361i-limited-edition Multi-lingual meetings made easy Interprefy, the translation specialist used by the likes of JP Morgan, SAP and GSK, has launched an industryfirst solution combining live speech translation and real-time captioning across any major meeting platform. The multilingual translation agent joins online meetings via a dedicated email, like any other attendee, live streaming audio translations and/or captions in over 80 languages without the need for complex audio connections or virtual cables. Unlike built-in tools that require premium licences, limit language options or lock users into one ecosystem, Interprefy Agent offers scalable, automated and simple multilingual access for everyday meetings and events. Interprefy CEO Oddmund Braaten said: “This is a real first. By simply adding an email address to an online meeting, the Interprefy Agent acts as a smart, automated participant capturing the meeting’s audio and securely streaming it to the Interprefy platform. From here, the audio is translated and delivered to meeting attendees in the language of their choice, in real time.” Interprefy Agent does not record or store any information discussed during a meeting. www.interprefy.com Zebra and Pocketalk smash language barriers Zebra Technologies and real-time translation specialist Pocketalk are helping to overcome language barriers experienced by health workers by validating use of the Pocketalk Enterprise App on Zebra devices used to digitise and automate frontline workflows. Pocketalk’s app will enable staff using Zebra computers, tablets and kiosks to instantly translate conversations and paperwork (using a device’s camera function) into over 92 languages. Jess O’Dwyer, Pocketalk General Manager, said: “Integrating with Zebra’s devices means Pocketalk is now more than a handheld translator; it’s a scalable, multilingual communication platform, trusted across care settings and designed for the real-world needs of modern healthcare. When a patient that doesn’t have English as a first language is trying to express their symptoms, needs a glass of water or wants to ask where the toilet is, they should be able to do this seamlessly.” www.pocketalk.com Oddmund Braaten
11 magazine 01732 759725 TECH BRIEFING Business displays redefined AOC’s Essential E4 series sets new standards for productivity and sustainability The modern workplace demands more than just a screen: it requires a comprehensive productivity solution that adapts to hybrid working patterns whilst meeting rigorous sustainability standards. AOC’s new Essential E4 series delivers exactly that, combining cutting‑edge performance with industry‑leading environmental credentials across an extensive range of businessfocussed displays. The game-changing 120 Hz advantage At the heart of the E4 series lies a fundamental shift in business display technology: 120 Hz refresh rates across most models (excluding the X24E4U at 100 Hz and the 4K U27E4CV at 60 Hz). This enhanced refresh rate transforms everyday productivity through fluid document scrolling and seamless video conferencing, whilst reducing eye strain during extended work sessions to create a noticeably more comfortable and efficient working experience. The comprehensive line-up spans from compact 24-inch displays to expansive 34‑inch ultrawide solutions, accommodating diverse professional environments. Core models like the 24E4U (£119) and 27E4U (£139) provide exceptional value with Full HD IPS panels, whilst the Q27E4U (£169) steps up to crisp QHD resolution. For professionals requiring maximum screen real estate, the curved 34-inch CU34E4CV (£289) delivers immersive WQHD visuals across its ultrawide canvas. Connectivity revolution: Single-cable simplicity The standout feature of select E4 models is their advanced USB-C connectivity with 90W Power Delivery. The CV-models transform any workspace into a streamlined productivity hub, enabling users to power laptops, transmit 4K video, and access integrated networking through a single cable connection. This eliminates desk clutter while providing the reliability modern hybrid workers demand. Even more impressive is the DisplayPort-out functionality on selected models, enabling seamless daisy-chaining of multiple monitors without complex cable management. This MultiStream Transport capability allows IT departments to create expansive multi-display setups with unprecedented simplicity, perfect for financial trading floors, creative studios, or data analysis environments. Smart workspace integration The 34-inch ultrawide models introduce built-in KVM switches, allowing effortless switching between connected devices whilst sharing peripherals. Whether alternating between a corporate laptop and personal device, or managing multiple systems simultaneously, users can maintain workflow continuity without reaching for cables. The premium CU34E4CW takes integration further with a 5MP webcam featuring Windows Hello facial recognition, eliminating the need for separate video conferencing hardware whilst ensuring secure, password-free authentication. Sustainability without compromise AOC hasn’t sacrificed environmental responsibility for performance. The entire E4 series carries TCO Certified, generation 10 credentials: the gold standard for sustainable technology procurement. This certification covers environmental impact, social responsibility, and circular economy principles throughout the complete product lifecycle. Supporting long-term sustainability goals, every E4 model includes an unprecedented 5-year warranty: demonstrating AOC’s confidence in build quality whilst reducing electronic waste through extended product lifecycles. Even packaging reflects environmental consciousness, with 100% recyclable paper cushioning replacing traditional materials. Health-focussed engineering Extended screen time demands displays that prioritise user wellbeing. Every E4 monitor incorporates TÜV EyeComfort certified hardware-based blue light reduction and Flicker-Free technology, ensuring comfortable viewing during extended work sessions. Combined with highly adjustable stands offering up to 180 mm height adjustment on ultrawide models, the E4 series promotes an ergonomic workspace setup. Strategic investment for forward-thinking organisations With core models already available and premium variants launching through autumn 2025, the E4 series represents a strategic investment in workforce productivity and environmental responsibility. The combination of 120 Hz performance, advanced connectivity, and industry-leading sustainability credentials positions these displays as essential tools for organisations preparing for the future of work. For businesses seeking displays that enhance productivity while meeting corporate sustainability targets, the AOC Essential E4 series delivers an uncompromising solution that adapts to today’s dynamic workplace demands. For more information: https://aoc.com/uk/monitors/
businessinfomag.uk magazine 12 Modern business communication increasingly revolves around flexibility, mobility, and integration. While many organisations aspire to an all‑in‑one unified communications and collaboration (UC&C) platform that combines voice, email, messaging, and video, achieving seamless integration is rarely straightforward. In practice, telephony, messaging, video and email often continue to operate independently, even if accessed from the same device, leaving businesses with fragmented systems that don’t fully work together. IP telephony presents a much more attractive and accessible COVER STORY regulatory challenges, especially around GDPR compliance. This all requires an enormous amount of effort and can take significant time to get right. Cost is another factor. Modern UC&C platforms often come with high upfront fees, ongoing licensing costs, and additional expenses for training and system adaptation. As a result, many organisations opt for a modular approach, keeping IP telephony separate from collaboration tools, which can offer a more immediate return on investment. IP telephony: reliable, scalable and cost-effective IP telephony, whether deployed on-premise or in the cloud, delivers a robust and cost-effective communication foundation. Studies show that businesses can achieve savings of up to 30-40% compared to traditional telephone systems. Beyond cost, IP solutions offer the scalability and reliability that modern workplaces demand, supporting remote working and multi-device connectivity. Unlike UC&C platforms, which aim to combine multiple functions into a single system, IP telephony focuses on delivering high-quality voice communication while integrating seamlessly with existing collaboration tools, such as the company CRM or ERP systems. Many specialised tools – from Microsoft Teams and Slack to Zoom and Google Workspace – already handle messaging and video efficiently. By combining IP telephony with these proven platforms, businesses can achieve a connected, flexible communication environment without unnecessary duplication or complexity. option. This still provides businesses with the reliability and flexibility that they are looking for from communications – but without the headache and significant investment of overhauling their existing communications system to integrate a UC&C platform. The UC&C challenge One major hurdle for UC&C adoption is complexity. Consolidating multiple communication channels into a single platform often requires businesses to rethink processes, retrain employees, and reconfigure IT infrastructure. Integrating voice, video and chat data also presents Why IP telephony is driving the future of business communication
01732 759725 magazine 13 COVER STORY headsets allow employees to move around the store freely without losing connectivity or audio clarity – even if the store spans multiple levels. A key enhancement that can be added to these DECT-based communication systems is beacon integration. These small Bluetooth‑based transmitters send regular signals to compatible devices. Within a healthcare setting, this means staff can pinpoint the location of vital equipment without wasting time – or in a retail store, it can help guide workers to where certain goods are located in the stock room. The practical approach For many businesses, UC&C remains a long-term ambition, while modular, IP-based systems form the practical backbone of today’s communication infrastructure. By focusing on reliable, high-quality voice solutions that integrate with existing collaboration tools, businesses can streamline communication, reduce costs, and future-proof their operations without waiting for complex UC&C implementations to succeed. and more stable connections compared to Wi-Fi or GSM. These devices are also built to withstand the drops and knocks of busy clinical work - with some even having antibacterial coatings that are resistant to bacteria. This DECT-over-IP technology is also valuable in retail stores, where background noise can make it difficult for colleagues to communicate with one another at checkouts or on the shop floor. DECT and Bluetooth-enabled Voice remains core Despite the rise of messaging and video, voice remains the most critical medium for businesses to communicate. Whether for clarity, immediacy, or personal connection, voice communication continues to underpin daily workflows. At Snom, the quality and versatility of our products show how IP telephony can be an alternative to UC&C platforms. By designing hardware, developing firmware, and ensuring certified interoperability, Snom devices are more than just phones – they are smart, integrated tools that support hybrid work, productivity, and operational reliability. Vertical examples In industries like healthcare, production, and logistics, Snom’s DECT (Digital Enhanced Cordless Telecommunication) devices combine robustness, security, and high audio quality while integrating with alarms, localisation systems, and AI transcription tools. In a hospital or care facility, for example, staff are constantly on the move and every minute matters - so they need a communications system that is mobile, flexible and reliable to meet these complex demands. Here mobile DECT handsets can offer consistently high voice quality About Snom Snom Technology GmbH is a globally recognised and established manufacturer of IP telecommunication solutions for professional use. Since its foundation in Berlin in 1997, the company has stood for the highest quality and security standards. All products are developed and designed in Germany with the aim of meeting the demands of a modern working environment. With almost 30 years of experience and innovative strength, Snom creates solutions that are perfectly tailored to the requirements of mobility and flexibility in today’s working world. Snom was integrated into the VTech Group in 2016. The premium brand’s portfolio includes elegant desk phones, cordless IP devices, conferencing solutions and specialised product lines for industrial and hospitality applications. With over twelve million devices installed worldwide, Snom emphasises the seamless integration of its products with all leading manufacturers of IP‑based telephone systems and maintains close partnerships with them. Its sales network includes renowned distributors and over 10,000 specialised dealers worldwide. Snom offers a comprehensive partner programme for specialist dealers, ranging from technical training to exclusive special offers. www.snom.com
businessinfomag.uk 14 magazine AUTHENTICATION Visitors to the Department of Science, Innovation and Technology’s stand at last month’s International Cyber Expo 2025 in Olympia may have noticed a UK-born, world-first authentication solution fit for today’s hyperconnected world. Developed by Peterboroughbased business Shayype Solutions Ltd, the patented ‘all-on-one-screen’ system provides computer, tablet and phone users with dynamic one-time codes as an alternative to passwords, two-step verification codes sent via SMS and multi-factor authentication. Importantly, users can log-in from any device, not just their own, and Shayype doesn’t require an additional device to work, typically a phone, although it can be used in a conventional 2FA set-up or as backup for biometric authentication systems should readers fail or be unavailable. How it works The key to how Shayype works lies in its name. When a user first registers with Shayype, they set up a secret, memorable pattern of 4 to 12 cells within a 35-cell grid which is never exposed in use (unlike phone pattern locks where users trace shapes on-screen). When a login/authorisation is required, users are presented with an on-screen grid in which each cell contains a number (each log-in generates a new set of numbers). The user finds their one-time passcode (OTP) by extracting the numbers displayed in each of the cells that make up their pattern. Secure and easy to use Shayype Solutions President and Founder Jonathan Craymer believes this ‘all-on-one-screen’ solution overcomes the problem of digital identity that continues to blight the digital and real worlds. “The tech giants have done a great job creating the online world but have completely dropped the ball when it comes to providing a secure, easy to use way for all of us to prove who we are that attackers can’t capture and then reuse, as they can with passwords, biometric information, personal data or devices,” he said. “It’s also ridiculous to assume our mobiles will always be to hand whenever we need to authenticate. As we all know, they get stolen, break, lose charge or won’t connect. That’s why an extra ingredient that works when all else fails is so vital.” Digital ID scheme As an example of where Shayype could be a big benefit, Craymer cites the Government’s planned digital ID scheme, pointing out how giving users ‘one-time’ codes on their phones with which to open a digital ID app would be more secure than passwords and cheaper than sending codes by text. “The only real ‘protection’ when turning on a phone is normally a PIN or a biometric, typically facial recognition. However, on some phones this can be ‘fooled’ by showing photos of the owner. Then, to securely open an app such as a digital ID card something like a password is required, but it’s common knowledge that fixed passwords have major security issues. What’s clearly needed is a ‘better password’ and here our Shayype one-time code system could be ideal.” A breakthrough in authentication Fellow Shayype Director John Bullard adds that at a time when the need for robust, user-friendly cybersecurity has never been greater, Shayype has the potential to become a world leader in authentication. He said: “Shayype represents a breakthrough in authentication technology, poised to fundamentally re-model the global cyber landscape, making digital spaces safer, more accessible and resilient for everyone. I believe this new ingredient technology, underpinned by our long-established bedrock of common law, could help make the UK a forerunner of much-needed digital trust, in the same way Greenwich became the centre for global navigation.” North West Cambridgeshire MP Sam Carling, whose constituency covers the part of Peterborough where Shayype is based, said: “Cybersecurity isn’t just a technical issue, it underpins trust in our economy and the safety of people’s everyday lives. When I first met Shayype, it was clear that they’re bringing forward exactly the kind of innovation we need to see more of: solutions built here in the UK that can make a real difference globally, and bring investment from around the world right here to benefit North West Cambridgeshire and Peterborough. I’m looking forward to continuing to support them to grow and contribute to both our local and national economies.” www.shayype.com Is Shayype the future of authentication? First all-on-one-screen upgrade for passwords and SMS one-time passcodes invited to exhibit on the DSIT’s stand at last month’s International Cyber Expo 2025
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