Business Info - issue 148

Ten reasons to take a closer look at UNIVERGE BLUE 01732 759725 25 magazine UNIFIED COMMS from a 58:42 split this year to a 40:60 split in 20251, UNIVERGE BLUE’s flexibility and choice make it a compelling solution for organisations considering a phased migration to the cloud. Instead of throwing away their PBX, they can overlay NEC’s technology on an existing solution and use some of that additional functionality immediately or enable a migration path so that in two years’ time, when they decide they are ready to move from on-premises to the cloud, they can do so quickly and easily. In the meantime, they benefit from the ongoing development of UNIVERGE BLUE. Integrating the contact centre application is a big part of this, but there is a lot more to come, says Cooper. “We have spent time looking at what end users require and we have wrapped all that up in UNIVERGE BLUE. But we are not sitting back on what we have got today; we are pushing forward, for example by integrating the contact centre application fully and developing our analytics capability, which is going to be a big strength for us.We have high aspirations to become one of the dominant players in this marketplace.” www.nec-enterprise.com q One complete platform It is a true all-in-one solution, with almost every feature accessed via a single application offering the same experience whether you are using a PC or a mobile device, with one control panel for management and one contact for support. w One predictable monthly subscription Users pay one monthly subscription covering almost everything, including call minutes, cloud storage (up to 1TB per user) and anti-malware/anti-virus protection. e No-compromise telephony UNIVERGE BLUE Connect is at heart a great phone system with more than 100 enterprise-level telephony features, including hunt groups, operator console, unified messaging, call recording and much more. r Five 9s Reliability UNIVERGE BLUE Connect provides 99.999% uptime reliability, with standards-based QoS, full failover and global geo-redundancy. t Integrated contact centre The integration of UNIVERGE BLUE Engage brings sophisticated omnichannel contact centre functionality to the same platform. y Built-in AI Built-in AI provides useful time-saving productivity features such as voicemail transcription, so that you can read voice messages on email and text, and the transcription of entire meetings by the Meet module’s Virtual Assistant. u Easy integrations Out-of-the-box integrations with productivity, ERP and CRM solutions like Office 365, Chrome, Google, Salesforce, Sugar, Microsoft Dynamics and NetSuite add useful features like click to call, click to chat, presence, contacts synchronisation and screen popping to those applications. NEC also offers APIs for custom integrations. i Security Security is provided as standard. This includes the encryption of files in transit and at rest and anti-malware/ anti-virus scanning of documents stored in UNIVERGE BLUE’s cloud storage, as well as the ability to set access permissions and time-limits for the viewing and sharing of documents. The optional Protect App offers an additional security layer through two factor authentication. o Business continuity Data stored in UNIVERGE BLUE’s cloud environment is safe thanks to back-ups and the ability to restore individual files or whole folders to a point in time prior to a fault, loss or ransomware attack. In addition, there is the ability to push desktop and mobile back-up policies out to users. 1) A proven solution UNIVERGE BLUE is a tried and tested solution. A joint venture between Intermedia Cloud Communications, which developed the system, and NEC, which is rolling it out globally, the platform already has one and a half million users in North America. 1 MZA, The UK Hosted/Cloud Business Telephony Market: Installed Base by Technology – Cloud vs Premises-based

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