Business Info - issue 139

E T D A T A C R E A T I V E P R O D U C T I O N P O S T SMARTWAYSTOMANAGE MULTI-CHANNELCOMMUNICATIONS REMITTANCE SMS INVOICE Cloud Storage • FlexibleWorking • Dictation • Employment Law SPECIFICATIONS SCMdownorprocessdown • Datasynchronisation: Real-time,totalsyncorbycommand Integration • Integratedvoicemail,autoattendant,emailandaccessmanager • Seamless integration formobilephones intoyourvoicenetwork Callevaluation, feedback,resultsandauditreports • Unifiedmessaging • Conferencing • MobileExtension (MOBEX) • Callmove • Systemmonitoring • Calltrace • WEVoIP • SupportsSIP features (300+)andmultiple interfaces for3rdpartyapplicationconnectivity DESCRIPTION Category SamsungCommunication ManagerCompact SamsungCommunication ManagerExpress Capacity Users 512 3,000 Gateways 32 256 CPS 5 50 ConcurrentCalls 150 1,000 MOHChannels 6 256 UMSChannels/ConferenceChannels 32/32 64/64 SIPTrunks/TotalTrunks 128/256 512/512 Redundancy Network Y Y Power Optional N/A System N/A Active-Standby,Active-Active Dimensions Dimensions 1u (441.5x352x44mmWxDxH) 1u (431X393.7X42.6mmWxDxH) www.samsung.com/business DISPLAYS · CYBER SECURITY · SEATING · OFFICE DESIGN Brother introduces new business & small office inkjet printers THETECHNOLOGY&WORKPLACEMAGAZINE FORSMES&PUBLICSECTORORGANISATIONS WWW.BUSINESSINFOMAG.UK ISSUE138 Samsung CommunicationManager Series MAJORFUNCTIONS&BENEFITS SPECIFICATIONS FUNCTION Benefit StraightforwardArchitecture • Singleserverarchitecture • SCMCaccommodatesupto512users • SCMEaccommodatesupto3000users • Entirevoiceecosystemsconsolidated intoone interface ResiliencyandHighAvailability SCMC • DualPSU (optional) • Dualgignetworkports SCME • Highavailabilitymodes:active-stan active-active • Switchovercases: LANcabledown, SCMdownorprocessdown • Datasynchronisation: Real-time,totalsyncorbycomman Integration • Integratedvoicemail,autoattendant,emailandaccessmanager • Seamless integration formobilephones intoyourvoicenetwork Callevaluation, feedback,resultsandauditreports • Unifiedmessaging • Conferencing • MobileExtension (MOBEX) • Callmove • Systemmonitoring • Calltrace • WEVoIP • SupportsSIP features (300+)andmultiple interfaces for3rdpartyapplicationconne DESCRIPTION Category SamsungCommunication ManagerCompact SamsungCommunication ManagerExpress Capacity Users 512 3,000 Gateways 32 256 CPS 5 50 ConcurrentCalls 150 1,000 MOHChannels 6 256 UMSChannels/ConferenceChannels 32/32 64/64 SIPTrunks/TotalTrunks 128/256 512/512 Redundancy Network Y Y Power Optional N/A System N/A Active-Standby,Active-Active Dimensions Dimensions 1u (441.5x352x44mmWxDxH) 1u (431X393.7X42.6mmWxDxH) www.samsung.com/business PRINTERS • COLLABORATION • SMARTPHONES • SECURITY CAM Relax with Spitfire’s New Hosted PBX 2.1: Easy on your budget Easy to self manage Easy to use THEWORKPLACE&TECHNOLOGYMAGAZINE FORSMES Mailing Survey Results • Open Plan Offices • EcoTank Printers • Scanners WWW.BINFO.CO.UK ISSUE118 KYOCERA HyPAS The world at your fingertips THEWORKPLACE&TECHNOLOGYMAGAZINE FORSMES WWW.BUSINESSINFOMAG.UK ISSUE128 Samsung Com municationManager Serie s MAJORFUNCTIONS&BENEFITS SPECIFICATIONS FUNCTION Benefit StraightforwardArchitecture • Singleserverarchitecture • SCMCaccommodatesupto512users • SCMEaccommodatesupto3000users • Entirevoiceecosystemsconsolidated intoone interface ResiliencyandHighAvailability SCMC • DualPSU (optional) • Dualgignetworkports SCME • Highavailabilitymodes:active-standby, active-active • Switchovercases: LANcabledown, SCMdownorprocessdown • Datasynchronisation: Real-time,totalsyncorbycommand Integration • Integratedvoicemail,autoattendant,emailandaccessmanager • Seamless integration formobilephones intoyourvoicenetwork Callevaluation, feedback,resultsandauditreports • Unifiedmessaging • Conferencing • MobileExtension (MOBEX) • Callmove • Systemmonitoring • Calltrace • WEVoIP • SupportsSIP features (300+)andmultiple interfaces for3rdpartyapplicationconnectivity DESCRIPTION Category SamsungCommunication ManagerCompact SamsungCommunication ManagerExpress Capacity Users 512 3,000 Gateways 32 256 CPS 5 50 ConcurrentCalls 150 1,000 MOHChannels 6 256 UMSChannels/ConferenceChannels 32/32 64/64 SIPTrunks/TotalTrunks 128/256 512/512 Redundancy Network Y Y Power Optional N/A System N/A Active-Standby,Active-Active Dimensions Dimensions 1u (441.5x352x44mmWxDxH) 1u (431X393.7X42.6mmWxDxH) www.samsung.com/business MPS • INCENTIVES • DIGITAL SIGNAGE • CATERING Ricoh extends Quality Pledge THETECHNOLOGY&WORKPLACEMAGAZINE FORSMES&PUBLICSECTO RORGANISATIONS WWW.BUSINESSINFOMAG.UK ISSUE137 Samsung CommunicationManager Series MAJORFUNCTIONS&BENEFITS SPECIFICATIONS FUNCTION Benefit StraightforwardArchitecture • Singleserverarchitecture • SCMCaccommodatesupto512 users • SCMEaccommodatesupto300 0users • Entirevoiceecosystemsconsoli dated intoone interface ResiliencyandHighAvailability SCMC • DualPSU (optional) • Dualgignetworkports SCME • Highavailabilitymodes:active-standby, active-active • Switchovercases: LANcabledown, SCMdownorprocessdown • Datasynchronisation: Real-time,totalsyncorbycommand Integration • Integratedvoicemail,autoattendant,emailandaccessmanager • Seamless integration formobilephones intoyourvoicenetwork Callevaluation, feedback,resultsandauditreports • Unifiedmessaging • Conferencing • MobileExtension (MOBEX) • Callmove • Systemmonitoring • Calltrace • WEVoIP • SupportsSIP features (300+)andmultiple interfaces for3rdpartyapplicationconnectivity DESCRIPTION Category SamsungCommunication ManagerCompact SamsungCommunication ManagerExpress Capacity Users 512 3,000 Gateways 32 256 CPS 5 50 ConcurrentCalls 150 1,000 MOHChannels 6 256 UMSChannels/ConferenceChannels 32/32 64/64 SIPTrunks/TotalTrunks 128/256 512/512 Redundancy Network Y Y Power Optional N/A System N/A Active-Standby,Active-Active Dimensions Dimensions 1u (441.5x352x44mmWxDxH) 1u (431X393.7X42.6mmWxDxH) www.samsung.com/business VIDEO MEETINGS · BINDING · PRINTERS · WINDOWS DISPLAYS How Cloud makes multichannel communications hub accessible to SMEs SaaS THEWORKPLACE&TECHNOLOGYMAGAZINE FORSMES WWW.BUSINESSINFOMAG.UK ISSUE132 Samsung CommunicationManager Series MAJORFUNCTIONS&BENEFITS SPECIFICATIONS FUNCTION Benefit StraightforwardArchitecture • Singleserverarchitecture • SCMCaccommodatesupto512users • SCMEaccommodatesupto3000users • Entirevoiceecosystemsconsolidated intoone interface ResiliencyandHighAvailability SCMC • DualPSU (optional) • Dualgignetworkports SCME • Highavailabilitymodes:active-standby, active-active • Switchovercases: LANcabledown, SCMdownorprocessdown • Datasynchronisation: Real-time,totalsyncorbycommand Integration • Integratedvoicemail,autoattendant,emailandaccessmanager • Seamless integration formobilephones intoyourvoicenetwork Callevaluation, feedback,resultsandauditreports • Unifiedmessaging • Conferencing • MobileExtension (MOBEX) • Callmove • Systemmonitoring • Calltrace • WEVoIP • SupportsSIP features (300+)andmultiple interfaces for3rdpartyapplicationconnectivity DESCRIPTION Category SamsungCommunication ManagerCompact SamsungCommunication ManagerExpress Capacity Users 512 3,000 Gateways 32 256 CPS 5 50 ConcurrentCalls 150 1,000 MOHChannels 6 256 UMSChannels/ConferenceChannels 32/32 64/64 SIPTrunks/TotalTrunks 128/256 512/512 Redundancy Network Y Y Power Optional N/A System N/A Active-Standby,Active-Active Dimensions Dimensions 1u (441.5x352x44mmWxDxH) 1u (431X393.7X42.6mmWxDxH) www.samsung.com/business IP TELEPHONY • HEADSETS • TIME AND ATTENDANCE Joined up messaging Neopost publishes guide to integrated customer communications SPECIFICATIONS SCMdownorprocessdown • Datasynchronisation: Real-time,totalsyncorbycomman Integration • Integratedvoicemail,autoattendant,emailandaccessmanager • Seamless integration formobilephones intoyourvoicenetwork Callevaluation, feedback,resultsandauditreports • Unifiedmessaging • Conferencing • MobileExtension (MOBEX) • Callmove • Systemmonitoring • Calltrace • WEVoIP • SupportsSIP features (300+)andmultiple interfaces for3rdpartyapplicationconne DESCRIPTION Category Samsun gCommunication Manage rCompact SamsungCommunication ManagerExpress Capacity Users 512 3,000 Gateways 32 256 CPS 5 50 ConcurrentCalls 150 1,000 MOHChannels 6 256 UMSChannels/ConferenceChannels 32/32 64/64 SIPTrunks/TotalTrunks 128/256 512/512 Redundancy Network Y Y Power Optional N/A System N/A Active-Standby,Active-Active Dimensions Dimensions 1u (441.5x352x44mmWxDxH) 1u (431X393.7X42.6mmWxDxH) www.samsung.com/business BIG ON QUALITY BIG ON PERFORMANCE LOW ON RUNNING COSTS Go topage38 to findoutaboutKYOCERA’s new rangeandexciting cashbackoffers INSIDE: WHITEBOARDS • MESSAGING • CONSUMABLES • P SPECIFICATIONS SCMdownorprocessdown • Datasynchronisation: Real-time,totalsyncorbycommand Integration • Integratedvoicemail,autoattendant,emailandaccessmanager • Seamless integration formobilephones intoyourvoicenetwork Callevaluation, feedback,resultsandauditreports • Unifiedmessaging • Conferencing • MobileExtension (MOBEX) • Callmove • Systemmonitoring • Calltrace • WEVoIP • SupportsSIP features (300+)andmultiple interfaces for3rdpartyapplicationconnectivity DESCRIPTION Category SamsungCommunication ManagerCompact SamsungCommunication ManagerExpress Capacity Users 512 3,000 Gateways 32 256 CPS 5 50 ConcurrentCalls 150 1,000 MOHChannels 6 256 UMSChannels/ConferenceChannels 32/32 64/64 SIPTrunks/TotalTrunks 128/256 512/512 Redundancy Network Y Y Power Optional N/A System N/A Active-Standby,Active-Active Dimensions Dimensions 1u (441.5x352x44mmWxDxH) 1u (431X393.7X42.6mmWx DxH) www.samsung.com/business Samsung Communication Manager Compact Digitisation • Video meetings • Whiteboards • Self storage Scanners • Instant Ink • Computer Cleaning •Telecoms Contracts WEVALUEYOURMAIL IMW-20 ELECTRONIC DOCUMENT MANAGEMENT SYSTEM The digital alternative to paper documents IN THIS ISSUE 04 What’s New A selection of the best new products for the corporate and home office 07 Bulletin The UK’s best city for expats 10 Printers How Xerox is using apps to build stronger relationships with customers 12 Technology Panasonic opens immersive Customer Experience Centre 14 App Update New apps for smarter working 14 Video First Polycom video solution for huddle rooms 15 Smartphones Samsung launches smartphone with foldable screen 17 Apps What foldable screens mean for app owners and app developers 19 Scanners The benefits of a subscription model for scanning software 20 Artificial Intelligence How AI is transforming field service operations and customer support 23 Interview Simon Jackson explains why the Digital Signage Organisation is courting end users 24 Displays New display products announced at ISE in Amsterdam Editor: James Goulding 0780 308 7228 · [email protected] Advertising Director: EthanWhite 01732 759725 · [email protected] Publishing Director: Neil Trim 01732 759725 · [email protected] Group Sales Manager: Martin Jenner-Hall 07824 552116 · [email protected] Social Media Manager: John Peters 07711 204011 · [email protected] Art Director: Nick Pledge 07767 615983 · [email protected] Advertising Executive: James Trim 01732 759725 · [email protected] Business Info is a controlled circulation magazine. Applications for free copies will be considered upon receipt of a completed and signed reader info card or online form. Business Info is available on subscription @ £40 p.a. to UK companies or residents and @ £75 p.a. for non-UK subscribers. The opinions expressed by contributors are not necessarily those of the publishers who cannot accept responsibility for any errors or omissions. No part of Business Info magazine can be reproduced without the prior permission of the publisher. © Copyright 2019 Kingswood Media Ltd. ISSN 1464-8814 Design: Sandtiger Media – www.sandtiger.co.uk FOR THE LATEST INDUSTRY NEWS VISIT: WWW.BUSINESSINFOMAG.UK “ ” Comment Kingswood Media Ltd., Amherst House, 22 London Road, Sevenoaks TN13 2BT Tel: 01732 759725 • Email: [email protected] P2P Magazine | 25 ww w.p2pmag.co.uk 017 32 759725 03 magazine £ We buy your unused printer toner 0800 433 2440 [email protected] www.cashfortoner.co.uk 3 Easy Steps to Sell your Toner in just 3 Days Tell us what you have Check the details on your toner (name of manufacturer, product no. & validity date) Follow the easy steps to complete our online form We Quote We’ll quote a price we can pay, by email – usually within hours If you’re happy with it, you just click to confirm and provide some collection & payment details We Collect & Pay Pack your toner, ready for our free collection We will pay you within 24 hours of receiving the goods 1. 2. 3. BUSINESS INFO GET YOUR FREE COPY To make sure you get every issue FREE, as soon as it is published, just visit www.businessinfomag.uk , click the ‘FREE Registration’ button and add your details to our mailing list. @BinfoMag facebook.com/ BinfoMag If you no longer wish to receive Business Info magazine please email your details to [email protected] The giant ISE exhibition in Amsterdam provides a golden opportunity to catch up with developments in AV, projectors, displays and digital signage. As such, it is never short of Wow factor and this year it didn’t disappoint with some truly draw-dropping creations like the OLED Falls display on LG’s stand.We have picked out a few highlights on page 24, and you can see more in our ISE video on the Business Info website. The continuing development of curved displays gives organisations ever more inventive ways to create a memorable customer experience (CX), a key and growing area of investment for businesses, including Panasonic, which has just opened an immersive CX centre at its Bracknell HQ (see page 12). In this context, the setting up of the Digital Signage Organisation (DSO) could not be more timely. Display technologies are evolving fast and it is important for the industry to make end user customers part of the journey, not least because they often come up with the best ideas, as DSO President Simon Jackson explains in our interview on page 23. The DSO is to be applauded for providing qualifying end users with free membership and for taking seriously its mission to educate the market about developments in signage and display technologies. There are also amazing things happening at the other end of the spectrum, on the screens in our pockets. The impact of devices like the foldable Samsung Galaxy Fold (see page 15) and the Huawei Mate X could be transformative, and businesses should start preparing for their emergence now. On page 17, Anthony Main suggests how. James Goulding , Editor , [email protected]