36 01732 759725 WatchGuard introduces always‑on digital workers WatchGuard Technologies, provider of unified cybersecurity for MSPs, is helping counter the threat posed by agentic AI-powered cyber-attacks with the launch of Rai, an always-on digital workforce built specifically for MSPs. Operating as a true extension of the security team, Rai continuously monitors environments, identifies threats and takes authorised action before human intervention is required. As an always-on digital worker that scales on demand, Rai keeps security work moving even when teams are offline, freeing MSPs from having to staff around the clock to keep customers protected. The Rai Analyst role is available today, delivering always-on detection, investigation and response across endpoint and network activity, acting as a first responder so partners aren’t managing alerts 24/7/365. Auditor and Admin roles are coming soon. The Auditor role will continuously identify compliance gaps, flag misconfigurations and resolve issues such as firewall rule conflicts while maintaining audit trails. The Admin role will handle operational tasks like patch scheduling, certificate rotation, maintenance windows and partner communications. Rai’s decision-making process is fully visible through the new WatchGuard Insights Hub, with centralised dashboards providing estate-wide context and the ability to shift from high-level MSP views to detailed, client-specific insights with just a single click. The built-in Daily Brief delivers a concise summary of actions taken, items requiring attention and real-time protection status across all managed environments. “This is a fundamental shift in how cybersecurity gets done,” said Joe Smolarski, CEO at WatchGuard Technologies. “For too long, growth has been constrained by people – how many analysts you can hire, train and retain. Rai changes that equation. It enables our partners to operate continuously, act instantly and scale far beyond the limits of traditional security teams.” www.watchguard.com/wgrd-platform/rai … Acronis launches GenAI Protection Acronis has launched a new monitoring and security solution that MSPs can use to control GenAI usage across SMB environments, prevent sensitive data exposure and protect against malicious prompt manipulation. Designed to be provisioned, managed and monetised by MSPs, Acronis GenAI Protection gives MSPs the ability, through a centralised console integrated into the Acronis platform, to discover and monitor generative AI applications used across client environments; inspect prompts for sensitive data such as PII or PHI and prevent unauthorised transmission to public or unsanctioned AI tools; and detect and block malicious prompts designed to manipulate AI behaviour or compromise workflows. Gaidar Magdanurov, President at Acronis, said: “MSPs are uniquely positioned to help businesses adopt AI securely, but until now they TECHDIGEST Kaseya unveils the agentic AI IT management platform Kaseya is taking IT management into the agentic AI era with the launch of a new platform that instead of surfacing insights for humans to act on includes an execution layer that autonomously takes action – triaging tickets, containing threats, verifying backups and optimising workflows – then validates outcomes and learns from them. The leading provider of AI-powered IT management and cybersecurity software says that while every major technology vendor has added AI, most layer it on partial data and disconnected tools to produce recommendations that are frequently inaccurate and can create more work, not less. In contrast to these general-purpose AI layers, Kaseya says its purpose-built platform is the only one with unified data spanning endpoints, help desks, security operations and backup infrastructure, paired with the ability to execute across all systems from a single platform powered by Kaseya Intelligence, built and trained on more than 1 billion help desk tickets, 3 exabytes of backup data and 17 million managed endpoints. Kaseya CEO Rania Succar said: “The industry doesn’t need another AI feature bolted onto a disconnected tool. What MSPs and IT teams need is a platform that runs their operations – one that sees across every system, understands context and acts autonomously. That’s what we’ve built. Kaseya Intelligence is the engine. The platform is the operating system. And the outcome is IT that manages itself.” With Kaseya Intelligence embedded in its platform, Kaseya now has the ability to introduce agentic capabilities across IT operations, cybersecurity and cyber resilience. The first examples introduced at Kaseya Connect Global include: Agentic Digital Specialists that automate high-volume tasks. The first to be launched, for Ticket Triage and the automatic categorisation and routing of tickets, are now available for Autotask Ultimate customers, with early users reporting an up to 80% reduction in categorisation errors. Additional Digital Specialists will follow later in the year. A Unified Cyber Resilience Portal. Kaseya has unified on-prem, SaaS, Endpoint and Cloud backup into a single integrated portal, eliminating the fragmented tool sprawl that forces technicians to manage recovery across disconnected vendors. Powered by Kaseya Intelligence, the portal delivers actionable insights through connected workflows and intelligent prioritisation, AI-driven screenshot verification with greater than 99.9% accuracy, and compliance coverage including FIPS capabilities and FedRAMP readiness. New capabilities include Azure Files support and agentless Hyper-V backup (coming in June). General availability of Kaseya SIEM. This purpose-built solution delivers enterprise-grade security operations for MSPs and IT teams, unifying telemetry across endpoint, network, cloud, identity and email and correlating signals from more than 60 data sources so that technicians can see the full attack picture in one interface, without needing a specialist to parse it. Automated response contains threats in minutes, acting across systems instead of bouncing alerts back to a human. For customers who’d rather not run a SOC in‑house, a 24/7 team of real security experts – accelerated by Kaseya Intelligence – can deliver the coverage of a dedicated SOC without the burden of building one. www.kaseya.com Joe Smolarski
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