28 01732 759725 AI following ‘point, click and scroll’ in the 80s and ‘swipe and tap’ in the 00s. Not surprisingly, many other businesses are active in this area. However, DevRev is confident the patented technologies it has been developing since 2021, before the emergence of LLMs and agentic AI, give it an advantage over rivals that have not invested in the foundational services it has been working on for the last four or five years. These are: 1. Computer Memory, a fully integrated data core based on a data warehouse and proprietary knowledge graph that turns enterprise data into a living network that maps complex relationships between teams, customers and products; and 2. Computer Airsync, a bidirectional, realtime synchronisation engine that brings data into this intelligent network, while preserving data access permissions, context and compliance requirements. Michelin analogy These technologies are the reason why when DevRev CTO Ahmed Bashir briefed Technology Reseller about Computer he began by talking about the Michelin Guide to the best hotels and restaurants. “A couple of days ago I was thinking about the story of Michelin, the restaurant review book. Michelin’s really a tyre company; they are category leaders in tyres and have been from the very onset of automobiles, and the reason for that is because they had radial tyre and vulcanised rubber technology at the precise time that automobiles needed it,” he explained. “Automobiles then weren’t limited by the power of their engines but by their tyres. Michelin had already done tremendous work trying to create the best pneumatic tires for bicycles and because they had the right radial tyre technology, even though they had built it for bicycles, they were able to apply it to automobiles. That’s how they became category leaders. It’s also the reason they got into restaurant reviews; information and reasons across an organisation’s data in real time. The conversational AI platform unifies all enterprise data (structured and unstructured) so that AI can use a business’s own data, as opposed to public data, to answer questions such as ‘which customers are still waiting on a support response?’ and to empower AI agents to complete more tasks themselves. Now publicly available, Computer addresses the inefficiencies of modern work which for too long has been bedevilled by siloed information, disjointed workflows and scattered tools built for departments and not whole organisations to the detriment of team collaboration, knowledge-sharing, productivity and agility. By liberating data from silos, including structured data, like CRM and product backlogs, and unstructured data, like docs and chats, Computer gives AI the full context it needs ‘to perform like a teammate’, from surfacing lost documents, summarising long threads and preparing meeting briefs to automating and carrying out tasks. Critically, it does this while keeping systems of record updated and in-sync. DevRev calls this Team Intelligence. But what might that mean in practice? The example DevRev uses is how Computer might respond to a bug affecting a business’s three largest customers: ‘A typical AI tool might generate a report about it. Computer goes further: it creates the ticket and assigns it to the right support expert. It alerts the product owner, so priorities shift before customers churn. It drafts the customer comms, all while keeping Salesforce and Jira perfectly in sync and complying with data permissions. That’s the difference between a chatbot that scrapes data and a true AI teammate that has longterm memory, reasoning skills and the power to act.’ Conversational computer DevRev views the emerging era of the ‘conversational computer’ as the third major shift in human-computer interaction, DevRev was founded in 2020 with a mission to ‘to unlock team potential through human-AI collaboration’ and transform how businesses organise, search and collaborate by breaking down barriers between departments. In 2022, it announced an AI platform, OneCRM, that connects enterprises’ support, product, sales and engineering teams and customers, before, in 2024, operationalising GenAI and natural language interactions with the launch of the AgentOS platform for its customer service, product management and software engineering apps. This provides one-click data migration from legacy systems into a data layer unifying all product, customer and operational data; lightweight AI agents that analyse structured and unstructured data, including discussions (e.g. email and live chat) for search, analytics and workflow automation; and a conversational AI interface. Last September, it took another big step towards achieving its goal with the launch of Computer by DevRev, an integrated AI teammate that listens, acts and understands context, remembers DevRev heralds era of the conversational computer with launch of its Team Intelligence platform Computer The right technology at the right time Ahmed Bashir
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