RESELLER NEWS 12 01732 759725 Parseq acquired by Paragon Paragon Group is strengthening its position as a leader in business process services (BPS) with the acquisition of South Yorkshire-headquartered Parseq, a specialist provider of document, financial and payment processing services for organisations with strict data and privacy standards, including banks, utility providers, local authorities and telecoms operators. The acquisition will enable Paragon Group to extend its current offerings to new BPS clients; to incorporate Parseq’s Robotic Process Automation and Machine Learning capabilities into its programme of tech-led innovation; and to reap the benefits of Parseq’s Secure Cheque Encoding patent for financial services clients. Clem Garvey, CEO of Paragon’s Outsourced Services division, said: “Parseq’s capabilities, talented teams and exciting plans are significantly complementary to Paragon’s strategy. Through this acquisition, we are welcoming a team of committed and talented people into our high-performing culture and we look forward to the promising conversations we can have with our new and existing clients about the value we can deliver as a result.” www.paragon.world … Netskope-powered Telefónica Tech Security Edge service launched in UK&I Telefónica Tech UK&I is bringing its Telefónica Tech Security Edge service powered by Netskope to customers in the UK and Ireland, building on its successful delivery in other markets. The managed service brings together Netskope One security technologies, provided from Telefónica Tech’s own SOCs, with Telefónica Tech’s professional and managed services, enabling enterprise employees to securely access applications and data from anywhere. The Netskope One platform converges security, network and analytics services to deliver advanced security with reliable network performance and a superior user experience. It applies Zero Trust principles and AI innovations to optimise access, protect data wherever it moves, prevent threats and enable secure, work-fromanywhere connectivity. Ed Tucker, Cyber Security Practice Director at Telefónica Tech UK&I, said: “The Security Edge services enables us to assist customers by optimising their IT performance through frictionless collaboration; unlock the power of data; and ensure they put in place world-class cyber security solutions. By offering Netskope One as a managed service we are even better placed to help in all these goals.” https://telefonicatech.uk … NG Bailey recruiting 70+ apprenticeships Independent engineering and services business NG Bailey is aiming to create more than 70 jobs in 22 UK locations through its 2026 apprenticeship programme and is inviting people of all ages and backgrounds to apply. Rob Smith, Group HR Director at NG Bailey, said: “With more than 70 fantastic apprenticeship roles available, from as far north as Inverness to as far south as Portsmouth, we are offering industry leading opportunities to work alongside our experienced Engineering, Facilities Services, Freedom and IT Services teams. Our apprenticeships enable people to achieve an industry-recognised qualification, gain valuable experience, learn key skills and expand their knowledge, all while working together with some great people and earning a salary. Our apprenticeships are open to all, no matter what your age or background.” www.ngbailey.com/apprenticeships … Security Software Solutions acquired by Redsquid Redsquid, the fast-growing managed technology and cybersecurity provider, has announced yet another acquisition in its bid to become a £50m+ UK technology group. The addition of Security Software Solutions Ltd (S3), a provider of high-touch security services, strengthens Redsquid’s recurring revenue base and ability to support customers as their technology and security needs evolve. S3 Founder Tony Mason said: “This partnership allows us to give our customers access to broader capabilities and greater scale, while keeping the team, culture and service ethos they trust firmly in place. I’m incredibly proud of what we’ve built at S3, and excited about what we’ll achieve together as part of the Redsquid group.” ...continued Exponential-e to deliver new UC platform for Birmingham City University Exponential-e has secured a three-year contract (with a two-year extension option) to provide Birmingham City University with a new telephony and contact centre platform in support of its strategy to create inclusive, socially mobile and community-focused outcomes. Procured through the Crown Commercial Services (CCS) framework, the project will see Exponential-e transition the University to a cloud-based managed service and replace siloed, legacy, on-premises systems with a single omni-channel communications ecosystem that gives staff, students and applicants flexibility in how they engage with the University, including via WhatsApp. The new platform will include four core components: an Azure cloud environment; Microsoft Teamsbased telephony; Five9’s cloud Contact Centre as a Service (CCaaS) solution; and a new Universitywide switchboard. Matt Peers, Senior Project Manager at Birmingham City University, said: “As an institution committed to inclusion, opportunity and prosperity, it’s essential that every interaction is accessible, responsive and positive. This project allows us to bring multiple communication environments together into a single, modern ecosystem.Not only will it streamline workflows and improve visibility across teams, it will also enhance the experience for students, whether they’re contacting us during Clearing for the first time, accessing welfare support or seeking help from our IT teams. Exponential-e has been knowledgeable, professional and flexible throughout the process, and we look forward to a long-term partnership.” www.exponential-e.com CCS success for ADM ADM has been named as a supplier on two lots of Crown Commercial Service’s (CCS) RM6190 Technology Services 4 framework for public sector procurement – Lot 3a: End User Services and Lot 4a: Infrastructure Management. Laura Thursby, Managing Director of ADM, said: “We’re incredibly proud to have been named as a Technology Services 4 supplier on two key Lots. Being appointed to the new technology services framework reflects the dedication, expertise and care our team brings to our incredible private sector clients and means we can now extend that same approach to public sector organisations, helping them deliver reliable services and resilient infrastructure with confidence.” www.crowncommercial.gov.uk Laura Thursby
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