38 01732 759725 TECHDIGEST ...continued GammaUCX, we remove the barriers that have held organisations back for years. IT teams can move numbers, redirect calls and manage their entire estate in real time through one place. It gives them control, flexibility and a much simpler path to the cloud.” gammagroup.co … FARx, a provider of biometrics software that fuses speaker, speech and face recognition, is countering the rise of AI-powered voice fraud with new detection capabilities for cloned voice and synthetic identities just months after securing £250,000 of seed investment, aided by the Seed Enterprise Investment Scheme (SEIS). Trained on 55,000 synthetic voices from real telephony environments, FARx 2.0 can reliably distinguish between real and AI-generated voices that legacy voice biometrics are unable to tell apart. Unlike traditional voice authentication solutions, FARx 2.0 identifies not just what is being said but who is speaking, enabling it to detect and block attempts to spoof someone’s identity using synthetic voices, deepfakes or cloned audio and video. The software can be integrated seamlessly into browsers, apps and existing communications systems (including IVR and video systems) to deliver continuous, frictionless multi-factor authentication. Operating in the background, it can also continuously verify identity without disrupting the user experience and capture biometric data from suspected fraudsters. www.farx.co.uk … Customer engagement and automation platform provider Netcall is strengthening its product offering and accelerating its international expansion with the acquisition of Jadu, a digital experience platform that helps organisations deliver accessible digital services through web content management, online forms and CRM tools that don’t require coding. Jadu’s solutions are used by public sector and higher education organisations across the UK, North America and Australia, including Birmingham City Council, Edinburgh City Council, Wasatch County Government (Utah) and Carnegie Mellon University (Pennsylvania). Their addition strengthens Netcall’s Liberty platform as a unified solution for customer engagement and automation, combining content, workflow, communications and AI. The latter includes Jadu’s accessibility-first search assistant, Agent-Ex: Search, which provides citizens with fast, accurate answers in multiple languages, by voice or text. … O2 customers can look forward to faster, more reliable mobile connectivity in Guildford following the deployment of 4G/5G outdoor small cells in the city as part of the mobile network operator’s £700 million Mobile Transformation Plan. Under an open access agreement with Surrey County Council, Freshwave is installing 13 shoebox-sized small cells on lamp posts and other pieces of street furniture in Guildford high street, around the castle and by the station. Using small cells to process mobile traffic at street level helps reduce pressure on the wider network and allows more people to call, text and access data simultaneously. www.freshwavegroup … EPOS has launched a new on-ear Bluetooth headset for professionals with dynamic workstyles. The IMPACT 500 ensures call clarity through a combination of adaptive microphone technology powered by EPOS AI, which intelligently identifies and neutralises noise, and EPOS BrainAdapt hybrid active noise cancellation (ANC), which can reduce listening effort by as much as 67%. The headset comes with a Bluetooth dongle but will soon be available in a native Bluetooth version that connects directly to a PC, mobile phone or tablet. With a planned software release, the IMPACT 500 is set to become EPOS’s first native Bluetooth headset certified for Microsoft Teams Open Office. www.eposaudio.com … BGF has taken a minority shareholding in Workbooks, with a £16.6m investment in the mid-market CRM-plus platform that bring together sales, marketing, customer support and commercial operations in one system. Workbooks is valued by hundreds of customers in the UK and USA for its lower total cost of ownership, breadth of capability and the quality of its onboarding and support. It plans to use its new funding to increase its presence in the US and deepen the platform’s integrated workflow across sales, operations and finance. Workbooks CEO John Cheney said: “Our mission is simple: to give mid-market organisations an integrated platform that works the way their business works, without the complexity, hidden costs or bolt-ons that often come with alternative providers. BGF’s backing helps us move faster, while staying true to the customer-first philosophy that sets us apart.” https://www.workbooks.com/ … Manchester-headquartered employee experience platform provider Interact Software is preparing for a new period of growth powered by strategic acquisitions and accelerated product development after securing a majority investment from private equity firm Castik Capital. Interact’s SaaS platform is used by blue-chip enterprises in the UK, EMEA and North America for internal communications, knowledge-sharing and employee engagement. Interact CEO Simon Dance, who will continue to lead the business alongside his executive management team, said: “In Castik, we have found our partner of choice to support us in expanding our capabilities within the broader employee experience space. We look forward to a close collaboration in the coming years. Castik has deep expertise in the space from previous employee experience investments and is the perfect partner to take on this journey with us.” www.interactsoftware.com BT extends sovereign services to wider business community BT, a founding member of the UK Sovereign AI Industry Forum, is leveraging its expertise in delivering secure sovereign services to critical national infrastructure customers with the launch of a new platform for the delivery of sovereign voice, cloud and AI services to the wider community of UK public and private sector organisations. Providing assurance that operations, systems and data are controlled and managed within UK infrastructure, supported exclusively by UK-based staff where required, the platform will underpin a new suite of digital sovereign services BT is planning to introduce in the next few months. Later, in the first half of 2026, BT’s Business unit aims to launch sovereign versions of its core products and services on the platform. Jon James, CEO of BT Business, said: “Our launch reflects BT’s unique position as the digital backbone of the UK and the only provider with the scale, capabilities and experience to enable true UK sovereign solutions that ensure data and operations remain secure, compliant, resilient and future-proofed.” https://business.bt.com/connectivity/
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