38 01732 759725 ...continued TECHDIGEST Business communications platform provider 8x8 is reinforcing its commitment to data privacy by integrating ISO/IEC 27018, an international standard for protecting personal data in public cloud environments, into its certified information security management system. ISO/IEC 27018 establishes strict requirements for how cloud service providers handle personally identifiable information (PII), including controls for access, use, transparency and incident response. By adopting these practices across the 8x8 Platform for CX, 8x8 is strengthening its ‘privacy by design’ approach, reducing compliance friction and giving organisations, particularly those in regulated sectors, confidence that their communications data will be handled responsibly. 8x8’s security and compliance frameworks already feature ISO/IEC 27001, ISO/IEC 27017, SOC 2 and HIPAA mapping. www.8x8.com … Wildix has announced Challenger Business Communications, an MSP customer with no prior development experience, as the UK winner of its inaugural Wilma AI Contest. The business communications provider challenged partners to demonstrate how MSPs are evolving into trusted builders of industry-specific solutions using no-code AI technology like the Wilma AI agentic AI layer embedded within its portfolio. Challenger used Wilma AI to create Dagger AI for tattoo parlours and other Soho businesses. By automating call scheduling and reminders, design support and social media assistance, Dagger AI has enabled early adopters to reclaim 60 hours per month previously spent on administrative tasks. The other UK finalists were Crushed Ice, developer of a 24/7 AI receptionist that automates call handling and provides actionable insights to human agents, and Anywhere Cloud, which created an AI-powered concierge system for golf clubs. www.wildix.com Cloud storage company Wasabi Technologies is countering an increase in attacks on backup infrastructure by rolling out a new patent-pending Covert Copy feature. Designed as a last-resort safety net for when attackers breach, encrypt or delete primary backups, it creates a hidden, immutable copy of selected storage buckets that is logically air-gapped and completely undetectable to anyone inside the corporate environment without multiuser authentication. Covert Copy is available as a new feature of Wasabi Hot Cloud Storage at no additional cost and with no egress fees. https://wasabi.com/solutions/cyber-resilience … ECI-backed HR software provider Ciphr has taken a stake in MyTeamBuilder, a UK-based software startup that specialises in personalised AI-powered coaching for businesses. Founded in 2023 by organisational psychologist Bill McAneny, MyTeamBuilder is designed to improve team cohesiveness and support employee engagement and retention by facilitating better communication and collaboration between team members. For individual users, it acts as a personal coach, providing ‘always on’, data-driven coaching and resources to support their personal and professional growth. Managers get those benefits too, plus real-time insights and advice about the different personality types in their team to help them adapt their management style and behaviour to suit the unique needs of team members. www.ciphr.com/myteambuilder … Allied Telesis is simplifying network management with the launch of a unified cloud platform with a subscription-based licensing model. Called OneConnect, it gives MSPs and IT teams realtime visibility of their entire network infrastructure (wired, wireless and WAN) through a unified dashboard; AI-driven analytics and network automation to detect issues early and maintain peak performance; seamless orchestration, with zero-touch provisioning, automated configuration and intelligent updates that simplify operations and speed up deployment; and integration with partner ecosystems and third-party tools. A key feature is an AI-powered networking assistant that helps users find configuration answers, automate updates and troubleshoot performance issues. In time, this will evolve into a fully autonomous agent capable of continuous network optimisation. www.alliedtelesis.com/gb/en … Real-time translation specialist Pocketalk is giving enterprise users access to fast, accurate language translation with the launch of the Pocketalk Enterprise App for iOS and Android devices. The app’s ability to translate 92 languages instantly, without the need for an extra device is a significant development for healthcare, public safety and law enforcement bodies where staff are often provided with organisationissued mobile devices. Another benefit for such users is that with Pocketalk every conversation stays confidential and protected. Unlike apps or devices that might store and analyse data, Pocketalk doesn’t retain conversation history, unless enabled by the user or administrator. Pocketalk is planning to launch additional enterprise solutions in 2026, including Sentio, a web-based SaaS solution that simplifies multilingual meeting translations for live and virtual audiences, set to launch in January. pocketalk.com/pocketalk-enterprise-app Open ECX moves into bigger HQ after record growth Business software provider Open ECX has moved to bigger headquarters to support further expansion, as organic growth of more than 50% puts it on track to achieve record revenues of £4.6m in 2025, up from £3m in 2024. The MonacoSol-backed company’s relocation from Manchester city centre to Salford gives it 50% more space to accommodate future growth and additional meeting spaces and breakout areas that will enable it to host customer events. Open ECX is an award-winning provider of SaaS-based software that automates business transactions, helping organisations streamline financial processes such as invoicing, ordering and statement reconciliation, with integrations into leading ERP systems, including SAP, Oracle and Microsoft. The company has historically served the construction and building materials industries, but has latterly expanded into new sectors, including food and beverage, energy, healthcare and pharmaceuticals. This has been fuelled by growth of its channel, including a new strategic partner agreement with Chicago-based Cleo, which provides AI-driven supply chain orchestration solutions, creating new opportunities in the US market. Nathan Ollier, Chief Executive of Open ECX, said: “A combination of hard work by our dedicated team to attract new customers and channel partners and to grow our existing accounts, alongside our investment in new software and products to further enhance our offering, means we are well-positioned for significant expansion in the UK and other territories.” He added: “By consistently improving our core solutions and working closely with our customers, we’ve successfully increased the services we provide to them. We have also gained new clients across the UK, Europe, the US and Australasia.” www.openecx.com Nathan Ollier
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