technologyreseller.co.uk 21 RICOH Digital optimisation isn’t enough; organisations increasingly need solutions that bring the same efficiency and automation to physical workplace processes. Ricoh Smart Lockers give resellers a clear growth opportunity, with strong demand across IT asset management, hybrid mail delivery, device handovers, and retail fulfilment. Real-world results prove the value, including DHL’s improvements in device governance, shift transitions, and fulfilment efficiency. Cloud-based software enables recurring revenue through subscriptions, maintenance, integrations, and workflow automation services. Modular, scalable design backed by Ricoh’s expertise helps resellers deploy solutions confidently while enhancing workplace experience and reducing operational overhead for customers. In an era where so much focus is placed on the digital workplace, its platforms, applications, and automated workflows, it’s easy to forget how much of an organisation’s performance still depends on physical processes. Everything from devices being handed over, parcels being routed, and equipment being available at the right moment. When these everyday interactions rely on manual tasks or disconnected systems, the result is inefficiency that no digital tool can fully mask. This gap between digital optimisation and physical reality is becoming a priority for organisations of all sizes and represents a significant opportunity for resellers. Businesses are actively looking for solutions that extend the benefits of digital transformation into the physical workplace: tools that streamline operations, enhance the employee experience, and reduce avoidable operational overhead. Partners who can offer practical, ready-to-deploy technology in this space are positioned to add real value and strengthen long-term customer relationships. One of the clearest examples of this opportunity is Ricoh Smart Lockers, which bring digital control, automation, and transparency into the everyday movement of assets and parcels. Far from being traditional storage units, smart lockers are now central to how organisations manage IT equipment, support hybrid working, and keep essential devices circulating without delay. Smart lockers support IT asset handovers such as laptops, scanners, and headsets; streamline mail and parcel delivery across hybrid workplaces; facilitate clickand-collect retail services; and manage device fleets within logistics operations. How to Unlock New Value for Resellers with Ricoh Lockers Smart Storage, Smarter Business Their relevance spans sectors including education, healthcare, retail, corporate offices, and large distribution environments, giving resellers a broad, clearly defined market with strong, repeatable customer needs. The impact in practice At DHL’s European Distribution Centre, Ricoh Smart Lockers transformed the management of handheld scanners, reducing device loss, speeding up shift transitions, and improving fulfilment efficiency. As Pieter-Jelle van Dijk, Director of Operations at Ricoh Europe SCM, explains: “Better governance and asset management contributed to more efficient order fulfilment for our customers.” It’s a real demonstration of how optimising a previously manual physical workflow can unlock measurable operational gains. For the channel, the commercial opportunity extends well beyond hardware. Ricoh’s cloud-based locker software delivers real-time tracking, reporting dashboards, automated alerts, compliance-ready audit trails, and API integrations with platforms such as ServiceNow. This enables recurring revenue models through software subscriptions, maintenance contracts, configuration services, and workflow integration, offering predictable income that strengthens business resilience. The solution is easy to deploy and scale Ricoh’s modular locker systems can be tailored to different tasks, rolled out from single offices to enterprise campuses, and supported throughout their lifecycle with installation, training, and ongoing service. With more than 25,000 lockers installed across Europe, resellers have the backing of a partner with proven experience and established infrastructure. Smart Lockers also align with wider workplace priorities: improving the employee experience and automating routine processes. They provide seamless access to essential equipment while taking repetitive administrative tasks away from IT and facilities teams. For resellers already advising on workplace technology from AV to IT services to process automation, they fit naturally into a broader consultative offering. Ricoh Smart Lockers show how digital intelligence can enhance the physical workplace in practical, meaningful ways. They help organisations work more efficiently, create new revenue streams for partners, and bridge a gap that customers increasingly recognise. It’s not just about storing assets, it’s about enabling smarter, more connected workplaces that benefit everyone. www.ricoh.co.uk/partnerships or email [email protected]
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