technologyreseller.co.uk 37 with the $610 million acquisition of The Browser Company, known for its Dia and Arc browsers. Atlassian CEO and Co-founder Mike CannonBrookes argues that today’s consumer-optimised browsers, in which each tab has its own separate workflow, are incapable of connecting business processes and ill-suited to the needs of knowledge workers in an age of SaaS and AI. He said: “Today’s browsers weren’t built for work; they were built for browsing. This deal is a bold step forward in reimagining the browser for knowledge work in the AI era. By combining The Browser Company’s passion for building beloved browsers with our two decades of understanding how knowledge workers operate, we see a huge opportunity to transform the way work gets done.” Unlike traditional browsers, Dia will use AI to join the dots between a user’s apps, chat, agents and workflows and gain a better understanding of work context that will enable it to move work forward without tab overload. Atlassian hopes to bring Dia to its 300,000+ customers and millions of users. … Ericsson is aiming to transform how businesses deploy and manage wireless WAN and private 5G networks by integrating agentic AI technology into its NetCloud network management service. It claims its virtual expert ANA, supported by AI agents that can understand goals, take action and learn in real-time, will help IT and OT teams cut down on manual tasks, reduce downtime and improve reliability across both wireless WAN and 5G networks (following the integration of Ericsson Private 5G into NetCloud in Q4). Pankaj Malhotra, Head of WWAN & Security for Ericsson Enterprise Wireless Solutions, said: “By introducing agentic AI into NetCloud, we’re enabling enterprises to simplify deployment and operations while improving reliability, performance and user experience. More importantly, it lays the foundation for our vision of fully autonomous, self-optimising 5G enterprise networks that can power the next generation of enterprise innovation.” Key benefits of ANA, backed by orchestrator AI agents that connect with task, process, knowledge and decision agents within an integrated agentic framework, include step-by-step reports on the actions AI is taking for enhanced transparency; dynamic graphs that make complex data easier to understand; expanded AIOps monitoring; and automated troubleshooting to fix common issues and reduce support cases by over 20%. Ericsson plans to deploy orchestrator agents in phases, starting with a troubleshooting agent in Q4 2025, followed by configuration, deployment and policy agents in 2026. www.ericsson.com … Nebula is expanding the expertise available to channel partners through a partnership with awardwinning, UK-based customer support specialist Support to Win (STW). Its white-label customer support offering for CallSwitch One has multiple use cases, such as enabling partners, under their own brand, to extend on-site customer support UK-wide or maintain support levels during peak periods/temporary staff shortages. For partners that are new to voice services, it gives them time to upskill/recruit staff without losing their immediate UCaaS pipeline. Sam Giggle, MD of Channel at Nebula, said: “Our mission is to give partners the tools they need to grow. By adding Support to Win’s expertise into our ecosystem, we’re enabling partners to expand their service capabilities instantly, without adding headcount or operational risk.” www.nebulacloud.com … Gamma Communications, a leading provider of technology-based communication solutions, and O2 Daisy, formed by the merger of Virgin Media O2 Business and Daisy Group, have solidified their relationship with far-reaching multi-year commitments. These include a six-year commitment from Gamma a) to supply O2 Daisy with thousands of additional UCaaS seats across key platforms including Horizon, Webex for Gamma and PhoneLine+ and b) to assume responsibility for Cisco BroadWorks enablement, alongside Horizon, meaning that Gamma now underpins two of O2 Daisy’s key UCaaS platforms. The two companies have also announced a seven-year wholesale revenue agreement that includes the transfer of Gamma’s direct SME customer base in the UK to O2 Daisy, leaving Gamma to focus its direct sales on digital channels and enterprise customers. Gamma CEO Andrew Belshaw said: “Running your own communications platform is increasingly complex. From rising compliance pressures to the cost and pace of innovation, it simply doesn’t make commercial sense for many providers. That’s where Gamma comes in. Our relationship with O2 Daisy is built on years of trust, shared success and doing what’s right. This agreement reflects all of that. By combining their customer focus with our platform scale and expertise, we’re creating the right environment for sustainable growth.” … Jola, the wholesale business communications provider specialising in mobile data SIMs, is responding to increased demand for consistent and ubiquitous 4G/5G internet connectivity for primary and secondary mobile data solutions, such as CCTV cameras and digital signage, with the launch of RoamNet 901 – a portfolio of multi-network tariffs that roam across all four UK mobile networks and 65 networks in 29 European countries. In the interests of security, RoamNet 901 SIMs support Private APN and Fixed IP and, as standard, benefit from Cloudflare protection for maximum security against cyber-attacks. They are available in triple cut UICC SIM card and QR code eSIM formats. … NFON, a European provider of integrated business communications, has enhanced its business telephony offering with a new suite of AI tools previewed in Technology Reseller Issue 80. Available as an add-on from £4.99 per user per month, AI Essentials provides a range of AI-supported functions including automatic call transcriptions and summaries; the identification and assignation of action items from conversations; unlimited voicemail transcription; and the NFON Intelligent Assistant, Nia, which provides context-sensitive answers to questions relating TECHDIGEST continued... Zebra and Pocketalk tackle healthcare language barriers Zebra Technologies and real-time translation specialist Pocketalk are helping to overcome language barriers experienced by health workers by validating use of the Pocketalk Enterprise App on Zebra devices used to digitise and automate frontline workflows. Pocketalk’s app will enable staff using Zebra computers, tablets and kiosks to instantly translate conversations and paperwork (using a device’s camera function) into over 92 languages. Jess O’Dwyer, Pocketalk General Manager, said: “Integrating with Zebra’s devices means Pocketalk is now more than a handheld translator; it’s a scalable, multilingual communication platform, trusted across care settings and designed for the real-world needs of modern healthcare. In today’s world, when a patient that doesn’t have English as a first language is trying to express their symptoms, needs a glass of water or wants to ask where the toilet is, they should be able to do this seamlessly.” www.pocketalk.com
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