36 01732 759725 Digital employee experience management expert Nexthink is helping customers address the ‘AI value gap’ by expanding its Infinity platform with a new tool designed to build trust in AI and achieve productivity benefits more quickly. Offering visibility into the whole AI landscape, data on usage, DEX insights and user sentiment analysis, AI Drive uncovers employee pain points and adoption barriers that organisations can address with targeted training, communication and support. Nexthink Co-founder and CEO Pedro Bados said: “The gap between the revolutionary potential of AI and the reality for most businesses is huge. Organisations have committed billions, yet less than half (47%) of employees have the requisite digital dexterity to adapt. Productivity gains are stalling as a result, employees are frustrated and leadership teams lack answers to basic questions like how are AI tools currently used across the organisation, where are the time savings and what measurable benefits are these tools bringing to the business?” Available to all Nexthink Workplace Experience customers at no additional cost (from October 30), AI Drive tracks general-purpose tools (ChatGPT, Gemini, Copilot and Claude), workplace AI (Microsoft 365 Copilot, Salesforce Einstein, ServiceNow, Workday) and custom tools, and uses key metrics and benchmarking against more than 1,000 global organisations to show leaders whether they are a leader or a laggard in realising AI value. www.nexthink.com … N-able, provider of a unified cyber resiliency platform, is addressing a persistent challenge in AI-driven IT management, viz. the fragmented and inconsistent terminology used by different vendors and platforms, by adopting Cat-MIP terminology as the semantic backbone of the N-able Ecoverse. Developed by the Cat-MIP Standards Board, comprising HaloPSA, Auvik Networks, SecurityBiaS and ScalePad, the vendor-neutral dictionary aids seamless AI automation across MSP and IT ecosystems by enabling AI agents to act on commands with precision, regardless of the underlying platform. When an AI agent receives a request like ‘restart all my devices’, for example, Cat-MIP reduces misinterpretation and ensures it executes the command correctly across diverse multi-vendor environments. https://cat-mip.org/ … As part of a strategy to collaborate with trusted sector experts, field service management specialist Totalmobile is integrating its Field First platform with Acutro’s smart buildings platform. James Bouch, Head of Global Alliances at Totalmobile, says that giving field workers access to Acutro’s live building performance data will enable a more predictive, joined-up approach to managing property assets, helping FMs and housing providers to cut energy bills and respond faster to tenants’ maintenance requests. He said: “We’re really pleased to welcome Acutro to our ever-growing partner program. They are the experts in smart building insights – how they perform, where issues start and where key improvements can be made in maintenance. When you combine that level of insight with our one-of-a-kind Field First platform, you get a complete and proactive approach that not only helps our customers reduce costs and obtain greater operational insight but also delivers a better service for their tenants.” Totalmobile already has strategic alliances with CGI, Accenture, Sopra Steria, Mitie, Vodafone, Access Group and Pro:Public. www.totalmobile.com … DeepL, provider of AI language tools used by more than 200,000 businesses, is expanding its offering with the launch of a general-purpose, autonomous AI agent designed to automate repetitive, timeconsuming tasks across sales, HR, marketing, finance and customer support. Currently in beta testing with select customers, the multi-lingual DeepL Agent, operating entirely within each user’s digital environment, responds to natural language commands and carries out complex workflows through existing interfaces using virtual versions of standard tools, like a keyboard, browser and mouse. Stefan Mesken, Chief Scientist at DeepL, said: “Imagine having a super-efficient workplace assistant that understands your needs and can tackle any task you give it. That’s what DeepL Agent does. It’s made to understand you, so that you can just describe the actions you want it to take and it will handle the rest. We’ve also built the agent to learn from existing interactions, so that over time its support will become even more personalised and attuned to each user’s needs and daily workflows.” With multi-level safeguards like task monitoring tools for real-time oversight, the ability to pause or review actions at any time and options for humanin-the-loop validation and approvals, DeepL Agent gives individual users, admin and managers direct control over its use and outputs. deepl.com/ai-labs … Team collaboration and productivity software provider Atlassian is pursuing its ambition to build an AI-powered browser for knowledge workers TECHDIGEST Seagate announces additional £115 million investment in NI plant Seagate, producer of the world’s largest hard drives, has announced further investment of £115 million in its Derry/ Londonderry facility to support the development of Seagate’s next-generation hard drives. To be invested over a five-year period, the total sum of £115 million includes a £15 million grant from Invest Northern Ireland. Seagate’s Derry/Londonderry site is one of Northern Ireland’s largest employers with more than 1,500 employees. John Morris, CTO of Seagate Technology, said: “Our Northern Ireland facility is a global center of excellence, producing over a quarter of the world’s recording heads and pioneering semiconductor laser R&D, critical for next-generation hard drives. With Invest NI’s support, we’re accelerating the development of 60TB and beyond capacities, laying the foundation for achieving 100 TB drives.” The Derry/Londonderry site is Seagate’s core facility for photonics R&D and is dedicated to producing next-generation Heat Assisted Magnetic Recording HAMR-enabled Mozaic products designed to meet global demand for increased data storage capacity, driven by hyperscale data centres and the AI data boom. www.seagate.com Fergus O’Donnell, Seagate VP Wafer Operations NI, with First Minister Michelle O’Neill and Deputy First Minister Emma Little-Pengelly Photo credit: the Associated Press
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