34 01732 759725 opportunities for our MSPs and small businesses to improve their IT, their security, their data protection. But we’ll also do things differently. We’re going to really focus in on in-house R&D – this is a big change for us – and double down on investment. Already this year, we’ve made some big investment decisions. We’ve just brought in a world-class technical leader, a new CTO, and he’s brought some additional leaders with him. So we’re really investing in the engineering side of what we do, so that we can lead the market in innovation. And as we bring in new companies through acquisition, we’ll continue to invest in making their products better once they’re part of Kaseya. We’ll continue with our history, but improve on the past. TR: The MSP community seems to be divided between people who love the convenience of a platform approach and those who like to be more hands-on and pick best-of-breed. RS: They shouldn’t have to pick. We should be able to offer, and we intend to offer, both the benefits of a platform and offerings within the platform that are strong in their own right and meet the needs of MSPs and their end customers. We’ve been working this year to upgrade the quality of all the offerings in our platform, so it shouldn’t be a choice people have to make. on software spend since we launched it just a year ago. We’re blown away by the adoption and the impact. Businesses tell us that when they’re on the platform, they’re able to really accelerate their business, which was the intention: number one, they’re able to bring their operating costs down materially; and number two, they’re able to expand the service lines they offer to their customers. They’re able to charge their customers more, because now they’re able to offer a broader suite of solutions to them. We’re really excited by the impact it’s had. TR: Increasing customers’ spend with Kaseya is obviously a big growth driver, as are acquisitions. Is Kaseya planning to make more acquisitions? RS: Yes, because what Kaseya has done extraordinarily well is identify the core needs of MSPs and add all those capabilities to our platform. Today, we’re unbelievably strong because of the breadth of our platform. Our virtual agents can work across the breadth of that platform to get things done. They can take actions on everything from backup to security to patching to ticket triage – so many different use cases. And they can all work together. That’s very unique. In the future, we’ll continue to be acquisitive. We’ll continue to identify new So many tier one tasks that should have been automated haven’t been, and so much go-to-market tech that would help MSPs grow and move faster if it had been innovated hasn’t been. We are very excited at Kaseya to be narrowly focused on the customer benefits we want to deliver with our roadmap, and we’re already gearing up to have a big impact. We’re very committed to improving the operating margins of small businesses, and we’ll have some big announcements at our DattoCon conference in a few weeks about how we will be automating these tier one manual tasks in a way that’s very agentic, not RPA, but very agentic, that can be turned on without a lot of engineering effort, enabling MSPs to take advantage of this automation in a much more turnkey way. We’re also very focused on helping MSPs grow, especially by giving them more security and compliance offerings to add to their toolkit – because SMBs increasingly want those – and by helping create a more flexible commercial model with Kaseya that means when they thrive, we thrive. TR: Has the uptake of Kaseya 365 subscriptions been in line with your expectations? RS: It’s been phenomenal (8,000 out of 40,000 customers worldwide, so far – Ed). We’ve helped MSPs save $2 billion INTERVIEW ...continued
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