32 01732 759725 Just two weeks after being named the new CEO of IT management and cybersecurity software provider Kaseya, Rania Succar was on-stage at DattoCon Europe (June 16-18), introducing herself to 1,500 members of Kaseya’s MSP and vendor partner community – a level of engagement she has maintained ever since, taking every opportunity to talk to customers and partners to understand what Kaseya could be doing better and how to build on the company’s ever‑expanding, 42-product platform to help MSPs win more business and boost profitability. Technology Reseller met Succar at Kaseya’s UK Connect Local event at Mercedes-Benz World on September 23 – one of 800 partner/vendor events the company holds every year. Despite having just arrived on an overnight flight from Miami, Succar was clearly energised by the task ahead and eager talk about the changes Kaseya’s nearly 50,000 MSPs and internal IT department customers can expect to see as she guides Kaseya on the next stage of its ‘journey to IPO’. Her priorities include a cultural shift to ‘round off some sharp edges’ and make Kaseya easier to do business with – a process Succar says is already underway and producing measurable results – supported by the company’s largest ever investment in R&D (including $100 million in EMEA), with a strong focus on integration and automation powered by AI – areas in which Succar has form from her previous role as Head of Intuit Mailchimp. Succar is passionate about AI, seeing its emergence as a ‘once in a generation moment’ that will be transformative and disruptive for MSPs and their business customers. Kaseya, winner of the 2025 Technology Reseller Award for Use of AI, is already leveraging AI to help IT pros work smarter, but this evolution is clearly going to accelerate and deepen under the leadership and advocacy of Succar and Kaseya’s newly appointed Chief Technology Officer Pratik Wadher, who helped pioneer AI adoption at Intuit. Expect Kaseya’s AI plans to be front and centre at Kaseya DattoCon 2025, taking place in Miami on October 6-8, including more details about a new agentic AI platform that will turbo-charge automation when it reaches GA early next year – adding digital workers on top of Kaseya’s end-to-end platform and integrated data layer. Kaseya’s growth to date has been powered by numerous acquisitions – four or five a year – and Succar says these will continue to be a major growth driver in the years ahead. What’s different now is that the company’s M&A strategy will be supported by more in-house product development and more investment in acquired products (something critics says it has failed to do in the past) to ensure Kaseya customers enjoy industry‑leading technology and the productivity and financial benefits of an integrated, end‑to‑end platform enhanced with agentic AI. Technology Reseller (TR): You have a strong background in business software from your time at Intuit but are new to the MSP sector. What learnings and insights from your time with Intuit might inform Kaseya’s development under your stewardship? Rania Succar (RS): While I’m new to the MSP sector, I’m certainly not new to the small business space. I was attracted to Kaseya because of the opportunity we have to make a massive difference for small businesses. This is a once in a generation moment, with everything happening in AI, and small businesses need to be completely retooled in this moment to be able to take advantage of this transformation. I believe Kaseya, along with managed service providers, can play a tremendous role in that transformation, and that’s what drew me here. What I bring from my past experience is several things. One, a deep understanding of small businesses and how to build industry-leading software for them. MSPs, in many ways, are small and mid-market businesses as well, so not only do I understand the end customers that they serve and what they need, but I also understand what MSPs need as small businesses themselves, in terms of the challenges of scaling a business, running a business, acquiring customers, managing cash flow, managing software from so many different vendors and trying to integrate it and put it together. Those are all very familiar challenges. Second, I understand what it takes to innovate at scale and create some of the world’s most powerful software technology platforms, and that’s our ambition here too. We believe that Kaseya can be one of the most important technology platforms for the small and mid-market sector, specifically around IT management, security and AI, and we intend to keep building on Kaseya’s strengths to achieve that. INTERVIEW With Rania Succar, CEO of Kaseya Rania Succar Q&A
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