34 01732 759725 TECHDIGEST NEC Software Solutions, a developer of software for local authorities, police forces, housing providers, the NHS and other public sector organisations, is enhancing its ability to integrate location-based intelligence into its solutions with the acquisition of Cadcorp, a UK-based provider of Geographic Information Systems (GIS) and web mapping software with expertise in spatial data analysis, cloud-hosted mapping solutions and geospatial consultancy. www.necsws.com … Canon is helping businesses safeguard their print device fleets with the launch of end-to-end Subscription Security Services covering end point devices, documents and data. The new services are available in two tiers, Enhanced Security and the more comprehensive Premium Security. As standard, both include device hardening to ensure all print and scan devices are protected under a unified security policy; automated firmware updates and patches to ensure devices are always running the latest software; data backup; and secure data destruction. The Premium Security tier adds proactive device monitoring and management, real-time threat detection, rapid recovery and detailed security insights. www.canon.co.uk/business/solutions/ security/subscription/ … Celebrating its 25th anniversary this year, Moneypenny has expanded its range of customer conversation solutions with a new AI Voice Agent that talks naturally with callers, giving businesses more flexibility in how they manage customer conversations and removing the need to press buttons for different services or navigate complex menus. Built and run from centralised architecture at Moneypenny, the virtual assistant can handle multiple inbound calls simultaneously, making it ideal for triaging high call volumes; swiftly identify the caller’s intent; capture important details, such as contact information or appointment requests; handle simpler queries like opening hours or directions itself; and, when human involvement is required, transfer calls seamlessly to a Moneypenny personal assistant or directly to the client. www.moneypenny.co.uk A new open-source partnership is aiming to boost sustainability reporting across the ICT and technology sectors by dramatically easing access to supply chain emissions data and removing the need to manually review detailed sustainability reports. The partnership between the non-profit Green Web Foundation and software consultancy Scott Logic combines the former’s carbon.txt project, which establishes a standardised location for companies to publish sustainability data, with the latter’s Technology Carbon Standard (TCS) Schema, which provides the structure for organising that data. Together, this creates a complete system for discovering digital emissions data and enabling automatic supply chain calculations. As well as making it easier for businesses to discover and report their digital carbon emissions, Hannah Smith, Director of Operations at Green Web Foundation, hopes the partnership will incentivise suppliers to reduce emissions. She said: “Both Green Web Foundation and Scott Logic recognise that the ICT and technology sectors have the expertise to lead on climate transparency, and we believe that the combined solution provides the foundation for organisations to move beyond current limitations in digital emissions reporting. Companies can begin with whatever emissions data they currently possess, document their methodologies clearly and publish information in a format that enables discovery and comparison across the industry.” https://github.com/ thegreenwebfoundation/carbon.txt https://github.com/ScottLogic/ Technology-Carbon-Standard … BI WORLDWIDE, a provider of recognition, rewards, incentives and global event solutions, is aiming to transform channel partner performance and engagement through a new BIW Channel Solutions offering. Combining human-centric design, cutting-edge channel technology, managed services and high-impact rewards, this unified programme addresses the challenges businesses face in motivating indirect distribution channels. Phil Williams, Head of Employee Programmes at BI WORLDWIDE EMEA, said: “The approach merges behavioural science with practical technology enablement to overcome many indirect, channelspecific obstacles, and transforms how businesses develop stronger, more profitable relationships with their distribution partners. Crucially, BIW Channel Solutions places an emphasis on the science of motivation. Understanding what drives people enables BI WORLDWIDE to design programmes that tap into intrinsic motivators beyond transactional cash-based incentives.” www.biworldwide.com/uk/channel-solutions/ … Audio Productions (UK) Ltd is pushing back against AI-based telecoms messaging with the launch of Regional Voices, a major expansion of its roster of professional voiceover artists aimed at helping telecoms providers deliver more relatable, human caller experiences in regional accents from around the UK. Andrew Jones, Director of Audio Productions, said: “We’ve had more and more customers asking for voiceovers that reflect their own local identity – something warmer, more familiar and unmistakably human. As AI voices become more widespread, everything starts to sound the same. Regional Voices is our way of helping businesses sound like themselves again.” Available to all Audio Productions clients via reseller partners, Regional Voices is fully compatible with the company’s Audio-as-a-Service model. https://audpro-onhold.com HubSpot connector enables seamless flow of data into finance/ERP systems UK-based business software expert Eureka Solutions has developed a Besyncly connector for HubSpot that enables the seamless flow of data between the marketing and CRM solution and finance/ERP systems such as NetSuite, Sage, iplicit and Xero, eliminating costly errors and manual data entry. The integration also adds HubSpot hyperlinks to contact and company records in the thirdparty system, enabling back-office users to quickly access CRM activity for records via a direct link, rather than having to search separately in HubSpot. Michael Hall, Head of Product at Eureka Solutions, said: “HubSpot is a powerhouse for sales and marketing, but too often the data it generates becomes stranded. This connector ensures that vital customer information gets to the people and systems that need it most – in real time and without the risk of human error.” Developed by Eureka Solutions, Besyncly is a cloud-based integration platform designed to automate data transfer across a business’s most important systems. It has a growing library of connectors for Finance/ERP, CRM, Ecommerce, Ticketing and Fundraising platforms, plus the option to commission custom-built integrations, and offers a comprehensive partner programme for accountants, technology resellers, IT consultants and web developers that want to enhance their service offering. www.besyncly.com/hubspot-connector Michael Hall
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