28 01732 759725 continued... IT MANAGEMENT brokers). The program includes the rollout of a specialised Partner Concierge Program, which provides additional investment and resources to drive higher demand generation and sales for all partner organisations.” A critical role One of the most rewarding aspects of his job, says Koura, is explaining to GoTo partners why they play such a big part in the company’s mission to simplify IT management for SMB and enterprise customers. “The partner ecosystem is very much alive today, thanks to rapid advances in the technology trialled and deployed by businesses. According to our recent IT Priorities survey, partners still play a vital role in IT decision-making, with small and medium-sized businesses increasing their usage of partners by 55% over the past year.” Koura adds that in a world where IT skills are scarce and often too costly for small and medium-sized businesses to acquire, SMBs are going to continue to rely on the partner community for expert advice. “As businesses seek to do more with less, IT consolidation is one of the biggest opportunities for MSPs to help their clients determine the appropriate IT strategy and which technologies fit into the strategic stack,” he said. “We continue to expand our Managed Service Provider (MSP) offerings to make their clients’ experience frictionless, secure, easy and affordable with GoTo’s IT management and support software. Ultimately, we want to make secure IT simple for MSPs and increase the productivity of our partners by removing inefficiencies in the IT support process.” www.goto.com mindset to ‘do more with less’. “Given the economic pressures on small businesses and the growing number of flexible workforces, there is a huge demand for managed services in the UK. Working with tighter budgetary restraints means companies are looking to work smarter by consolidating their technology stack and finding ways to be more efficient with their IT resources. Simplicity is key to success in this economic climate, and we recognised the need to make access to our solutions easier and affordable for our partners.” New partner programme In this context, Koura cites the launch of the company’s new partner programme as one of last year’s highlights. “Following our company’s rebrand from LogMeIn to GoTo, we launched the new GoTo Partner Network designed to empower our growing ecosystem of partners with additional ways to attract customers and increase revenue. Today, current and new partners can benefit from additional investments in marketing, new integrations and support for multiple partner types (MSPs, resellers, distributors, sales agents and technology services Your AI guide for GoTo Resolve GoPilot is an intelligent assistant that gives IT professionals a comprehensive view of their endpoints, automates diagnostics, guides users through resolutions and learns as it goes, preparing it for potential future disruptions. The latest AI addition to GoTo Resolve, which already has AI script creation and self-service resolution recommendations, GoPilot utilises OpenAI’s API platform and a GoTo-owned AI stack to eliminate time-consuming tasks such as manually scanning system diagnostics screens and patch updates to identify issues. Conversational language prompts and commands simplify interactions and allow agents at all levels to solve complex problems without needing to know a library of commands. GoPilot’s key features include the ability to: n Streamline device diagnostics: Automated collection and analysis of data across all network devices provides comprehensive device diagnostics with real-time assessment of inefficiencies or risks. n Remove language barriers to support global teams: Live AI-powered translations of languages displayed on the end user screen speed up time to resolution. n Eliminate note-taking and session recaps: In support sessions, GoPilot automatically captures screenshots and generates live notes and summaries of actions taken. n Simplify patch management: GoPilot can automatically identify missing updates and provide a link to the appropriate solution page. Agents simply need to click ‘install’ to patch devices. n Easily create and deploy new policies: Coming soon, agents will have the ability to create additional automation capabilities with GoPilot. https://www.goto.com/it-management/ resolve/ai
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