technologyreseller.co.uk 39 MSP Technology Reseller reports from the first get-together of Kaseya MSPs in Europe since last year’s acquisition of Datto generating monthly updates, each with around 15 items, an engineer will have around 3,000 new things to understand every year. An impossible task, he says. The upshot is that 70% of enhancements never get used or acted upon, which has implications both for productivity and security. r The cost of running multiple products. Kaseya research shows that 22% of MSPs’ profit is spent on the software and tools they need to run their business and generate revenue. Kaseya’s answer to these problems has been to create a purpose-built platform, IT Complete, that provides almost every element of security and IT management from one vendor. IT Complete IT Complete 2.0 includes 40 modules across six suites – endpoint management (RMM), data networking, security, backup, audit & compliance, IT operations (PSA and service desk) – accessed and managed via a single portal, Kaseya One. There are more than 1,000 integrations between the different modules, including all Datto products, and Kaseya adds 15 to 20 every quarter. For European partners these include a new ConnectBooster integration to simplify billing processes for MSPs. These integrations enable much higher levels of automation, helping MSPs to become 20%-30% more efficient, says Kaseya, while also helping them to cut costs – effectively to do more with less. Voccola claims that Kaseya charges 30% to 50% less per module than other providers because its growth model is to get its 55,000 customers (growing by 5,000 to 6,000 every year) to buy and use more of these modules. As he told Technology Reseller: “One of the big values that customers get with IT Complete is the integration between the different modules. For example, our security suite is seamlessly integrated with our backup suite – backup being the last line of defence against a security incident or a ransomware attack. It's so seamlessly integrated with the software that's protecting them that if someone's leveraging our security suite, they're eventually going to use us for backup. And if they're using security and backup, they're going to want us for automated documentation, because we integrate so deeply with their security suite and their backup suite. And they're going to want to use us for RMM because they will want endpoints to be managed through the business rules they build in documentation.” He suggests that by using the Kaseya stack, MSPs can reduce the amount of profit they spend on software from 25% to 15%. There will be MSPs that don’t want to On June 26-28, Kaseya, a provider of unified IT management and cybersecurity software for MSPs and small to mediumsized businesses (SMBs), held the first combined Kaseya DattoCon Europe event since its $6.2 billion acquisition of Datto in 2022. Held in the Convention Centre Dublin, Ireland, the event gave many hundreds of IT professionals from across Europe the opportunity to hear about the company’s product development and future plans. For CEO Fred Voccola it provided an opportunity to admit that Kaseya does get things wrong from time to time, and would continue to get things wrong, before pointing out that less than 1% of customers have been affected by problems with billing and other integrations since the Datto acquisition. He added: “Keep giving us feedback and we will get better.” This statement came at the end of an opening keynote, in which Voccola outlined the thinking behind Kaseya’s core proposition, referencing four challenges faced by multi-functional IT professionals within MSPs and to a lesser extent the IT departments of end user organisations (this direct business accounts for about 10% of Kaseya’s revenue). Kaseya research suggests that customers typically use 17 different products and tools from multiple vendors, each with different interfaces, licensing, contracts, billing and invoicing requirements. The challenges this presents include: q Time and expense in managing multiple vendor relationships. w Lack of integration between products. Here, Voccola made a distinction between ‘cosmetic integrations’ which are superficial and often short-lived and much deeper ‘workflow integrations’ which he suggests are only possible when one vendor owns both sides of the transaction. The example he cites is copying and pasting an Excel spreadsheet into a PowerPoint presentation, which is so integrated that both elements will be spellchecked together. e Increased learning requirement. Voccola points out that with 17 products Kaseya DattoCon Europe Continued... Fred Voccola Voccola claims that Kaseya charges 30% to 50% less per module than other providers because its growth model is to get its 55,000 customers (growing by 5,000 to 6,000 every year) to buy and use more of these modules
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