technologyreseller.co.uk 23 AD Hybrid Working Solution of the Year 2023 Call Summary Call Type Group PeerToPeer Teams Good Good Average Organised 34 32 12 Participated Audio 05:28:37 04:03:43 05:23:55 00:38:37 00:23:53 00:43:15 01:08:27 00:53:33 00:33:55 Total Talk Time 5 3 6 Avg. Talk Time Avg. Call Quality Organised 34 12 22 Participated Video 02:38:37 06:53:43 07:53:52 Total Talk Time 6 4 12 Avg. Talk Time Avg. Individuals Good 24 06:18:35 00:58:37 01:08:27 2 34 02:38:37 6 People Comparison USER STATS Total Team Memberships Meetings 28 82 05:02:35 Meeting Talk Time External - 45% Out of hours - 58% One-to-One - 5% Video - 8% 12 02:12:51 Meeting Talk Time External - 23% Out of hours - 43% One-to-One - 15% Video - 28% Calls 27 03:17:51 Calls Talk Time External - 45% Video - 8% One-to-One - 5% Organised - 28% 12 02:12:51 Calls Talk Time External - 23% Video - 13% One-to-One - 15% Organised- 32% Total Messages (including chats, posts) 234 External - 65% One-to-One - 5% Out of hours - 15% Within Team - 5% 94 External - 65% One-to-One - 5% Out of hours - 15% Within Team - 5% 15 Meeting Participation 82% Collaboration Trends 1400 1200 1000 800 600 400 200 0 Chat Post Calls Meetings 22/08/2022 23/08/2022 24/08/2022 25/08/2022 26/08/2022 Collaboration Network Project Administrator Darren Jip 00:12:43 00:34:23 00:25:32 00:10:33 00:09:22 00:05:12 00:43:12 DJ Director Katie Salliss High Medium Low DJ Engineering Manager Joe Plew JP Project Leader Tara Polloty WF Project Assistant Ros Pelling DJ Campaign Worker Craig Boffs WF Research Analyst Fred Lyle FL Project Administrator Paul Atel PA CTO Gabriel Martins OP Technical Writer Ceryl Cag BC Quality Analyst Bultin Salepo TL CTO Harry Samms OP Quality Analyst Martin Oddin TL Call Queue Summary Sales Total calls 4256 Answered 3256 Returned by caller 254 Returned in time 3256 Returned outside target 2346 Unreturned 32 Unique Calls 453 Total talktime 08:24:54 Missed Average answer time Longest wait time Answered in target GOS PCA Average call quality 093 Returned 907 Meeting Habits Invitations sent with less than 24 hour’s notice Low attendance Messages sent to people outside of the meeting Scheduled meetings joined late Meetings scheduled outside of working hours 94% 88% 98% 92% 85% Scheduled meetings that overran 85% www.analytics-365.com/tryanalytics365 Sign up for a free trial or access our demo now! Collaboration Analytics for Microsoft Teams
RkJQdWJsaXNoZXIy NDUxNDM=