Technology Reseller v58 15 NEWS : RESELLRES Avoira to set up reseller network for Xdroid Sixty thousand and counting On 7 February 2023 HP Inc. and SCC planted 500 trees in New Forest National Park, in partnership with Forestry England. To date, HP has planted more than 60,000 trees in the UK and Ireland (UK&I) as part of its target of planting 1 million trees globally in 2023. Paul Southall, Head of Sustainability at Rigby Group, SCC’s parent company, said: “We’re delighted to have partnered with HP and Forestry England in support of this wonderful cause, which provided an opportunity to directly contribute to the UK’s reforestation journey. It’s important that companies like SCC and HP continue to take their responsibility to sustainability and the environment seriously, and keep setting and meeting ambitious targets such as HP’s Climate Action Goals.” Infuse expands support team with three more apprentices Derby-based IT company Infuse has taken on three new apprentices, following its move to larger premises in September. Joshua Mills, Robert Pott and Aiden Richardson have joined the company as Helpdesk Support Apprentices, bringing the total number of ICT Level 3 apprentices at the firm to five. The recruitment of all five was facilitated by local apprenticeship provider EMA Training Ltd. Paul Howard, Managing Director of Infuse, said: “We are proud to offer entry-level IT roles for local people in Derby and the wider area. Our successful apprenticeship programme equips people of all ages with the skills and opportunities they need to kick-start their careers in tech, with many of our apprentices progressing on to higher roles at Infuse.” Infuse provides a range of services, including managed IT support, cyber security, communications, cloud communications and business continuity. Ensono collaborates on potentially life-saving heart app Ensono Digital, the cloud consulting and managed services business of Ensono, has been working with clinicians from King’s College Hospital (KCH) and King’s College London (KCL) to improve the probability of surviving an out-of-hospital cardiac arrest from the current low level of 10%. Over the course of a three-day Microsoft Hackathon, Ensono and King’s College clinicians developed a working prototype app that uses a neurological risk algorithm, known as MIRACLE2, to assess the risk of brain damage following an outof-hospital cardiac arrest. The proof-of-concept web application takes patient data (e.g. age, ECG scores and heart rhythm), calculates a neurological risk score and presents predictive information in a clear format so that paramedics and clinicians can make informed decisions and offer personalised treatment for each patient. The MIRACLE2 algorithm was developed by a research programme led by Dr. Nilesh Pareek, Consultant Interventional Cardiologist at King’s College Hospital and Adjunct Senior Lecturer at King’s College London. Livingstone acquired by Trustmarque Trustmarque, a provider of IT solutions and services backed by One Equity Partners, has kicked off an ambitious strategy to accelerate the consolidation of mid-market IT services in the UK by acquiring Livingstone, a global provider of software and cloud asset management and optimisation services. With 150 experts and a sophisticated digital intelligence platform, Livingstone is the only independent Software Asset Management (SAM) vendor in the Gartner Magic Quadrant. Its acquisition strengthens Trustmarque’s existing capabilities in SAM, cloud and licensing, offering superior returns on technology investment for its blue-chip customer base. Avoira, the VAR previously known as Pennine Telecom, is setting up a dedicated reseller network for Xdroid’s AI-powered real-time interaction analytics solution after securing a three-year extension to its exclusive UK supply and implementation agreement with the Budapestheadquartered software developer. The two companies started working together in 2018 when Avoira launched Xdroid in the UK. Since then the Buryheadquartered VAR has designed, implemented and hosted bespoke Xdroid solutions for a variety of organisations including UK government bodies, telecommunications companies, debt collection agencies and insurance businesses. Last year, it entered a partnership with Capita which has put Xdroid at the heart of its consulting, transformation and digital services business in a solution called Assisted Customer Services Xdroid can capture, analyse and transcribe every customer communication through telephone, email, chat or social media platforms; detect a range of emotions, such as displeasure, uncertainty, disappointment or happiness; deliver onscreen prompts to steer advisors towards specific actions to optimise call outcomes; and provide comprehensive reporting. Ian Taylor, Head of CX at Avoira, said: “Having achieved fantastic commercial success with the product, and so extended our exclusivity agreement, we’re now ready to give comms and IT resellers access to the lucrative, yet under-exploited market of speech analytics & agent prompting. Xdroid will be a game-changer for the many call centres that still rely on costly, time-hungry and manual call analysis and will provide resellers with a much-sharpened competitive edge, whilst also offering generous margins and a forward revenue stream.” analytics/ Ian Taylor Pictured (L-R): Joshua Mills, Aiden Richardson and Robert Pott