01732 759725 16 NEWS : RESELLERS Welsh housing association ateb Group has appointed Central Networks to provide an outsourced help desk function for its 130-strong workforce, leaving its in-house IT department free to focus on more strategic matters. The contract covers first, second, and third-line support services, encompassing everything from troubleshooting and solving user tech issues through to device management and tactical decision-making. The help desk receives circa 1,200 IT requests per year. Alex Jenkins, Executive Director for Finance at ateb Group, said: “Working with Central means we have complete peace of mind that the daily tickets are being resolved, affording our head of digital systems the time and headspace to focus on more strategic activities.” He added: “The Central team is a great sounding board and critical friend for us here at ateb. From penetration testing to cloud migration, they advise our digital team on key technology decisions and also support our recruitment process with interview participation. They are a trusted pair of hands and go above and beyond to ensure we’re getting the most from our investments.” Manchester-based Central has more than 30 years’ experience in the IT and housing sectors. Underdogs claim victory at AWS GameDay D55, a Manchester-based Amazon Web Services (AWS) cloud computing partner specialising in Cloud Ops, serverless application development, application modernisation, system architecture and system integration, recently beat 300 of the world’s top AWS teams to win Amazon’s first AWS GameDay World Championship. AWS GameDay is an interactive, teambased learning experience that places internationally recognised AWS consulting teams in a sandbox environment, where their skills are tested by solving realworld problems in a gamified, risk-free tournament. Rhys Jacob, Director and Co-founder of D55, said: “We’re immensely proud of our team’s efforts. We weren’t the best known AWS partner at the event, so it was great to enter as underdogs and secure the victory.” https://d55.co.uk/ Six out of six for Sync Manchester based IT specialist Sync has landed a place on all six lots of the Crescent Purchasing Consortium (CPC) framework for Software Licences & Associated Services for Academies and Schools. The two-year framework, which officially started in August, gives schools and academies up and down the country a one-stop solution for the procurement of computer software licences and associated services, with competitive pricing and substantial discounts on academic software, licences and software services. Sync has won a place on the lots for: Microsoft; Adobe; Google; Data Security, Backup & Recovery; Other off-the-shelf software; and a Multi-purpose Lot, including IT training and support. Over the last 30 years, Sync has supported more than 7,000 Schools and Multi Academy Trusts, helping them with the introduction of iPads in education and, in 2020, partnering with Oasis Community Learning to supply over 37,000 devices to primary, secondary and sixth form students and staff across 52 Academies. www.wearesync.co.uk/contact/ Apex Workflows acquired by XBM Yorkshire based XBM Limited, one of the UK’s fastest growing managed print and sustainable office technology suppliers, has acquired East Midlands-based Apex Workflows Limited, a managed print business representing Epson, HP, Ricoh and ‘beyond the box’ products from PaperCut and DocuWare. The addition of Apex Workflows to the XBM family of managed print and technology businesses follows the successful completion of its acquisition of Epson and HP reseller iDoc Services Limited in August and further strengthens XBM’s position as a leading provider of sustainable print solutions. XBM is Epson’s second largest reseller in the UK by volume and one of only three Platinum Partners. www.xbmltd.com It’s a deal: XBM MD Richard Taylor and former Apex Workflows MD Frazer Seel Three out of four ain’t bad UK contact centre specialist IPI has won a place on three out of four lots on the Crown Commercial Service’s G-Cloud 13 framework agreement. These are cloud hosting, cloud software and cloud support. G-Cloud 13 runs for 12 months from November 2022. IPI CEO Sat Sanghera said: “The cloud is the gateway to the next generation of technologies, enabling organisations to introduce digital solutions that deliver true business transformation. Through its easy-to-use functionality, G-Cloud 13 makes this transition easier than ever for the public sector. IPI is proud to be part of this framework, and to have such a large array of its cuttingedge solutions and services more readily available to organisations.” https://ipintegration.com GFT growth Increased demand for IT modernisation services helped fuel a 34% rise in group revenue for digital transformation specialist GFT in the first nine months of the year. In the UK, revenue over the same period was up 23% year-on-year, with a 24% rise in headcount to 265 people. www.gft.com Outsourced help desk brings peace of mind Alex Jenkins
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